The City of Gastonia provides water, sewer, electric, and garbage services to residents and businesses in Gastonia, North Carolina. As a customer, you receive a monthly utility bill that includes charges for all services at your address. It’s important to pay your Gastonia utility bill on time each month to avoid late fees or service interruption. In this article, I’ll outline the various ways you can pay your City of Gastonia bill conveniently.
Review Your Monthly Statement
Utility bills from the City of Gastonia are issued monthly and detail your usage as well as total charges for that billing cycle Carefully review the itemized services and current charges on your statement. Check for any discrepancies or unusual spikes in usage.
Your statement will also prominently display the total amount due and the due date by which payment must be received. If paying by mail, detach the payment stub from the statement and enclose it with your payment.
Know Your Payment Options
The City of Gastonia offers several ways to pay your utility bill including
- Online using credit/debit card or e-check
- By phone using credit/debit card or e-check
- Automatic bank draft
- By mail with check or money order
- At payment kiosks with cash, card or e-check
- In person with cash, check or card
Online and phone payments process immediately while mailed payments take 5-7 days to apply Consider setting up automatic monthly bank drafts to ensure on-time payments,
Pay Online
The fastest way to pay is online through the City of Gastonia website. Login to your account or search for your account by phone number or address.
Select whether to pay the total due, minimum payment or a custom amount. Enter your credit/debit card information or bank account and routing number to complete the transaction.
Online payments are posted to your account instantly 24/7. A small convenience fee applies based on the payment amount.
Pay by Phone
Call the City of Gastonia payment line anytime at 1-888-484-9465 to pay over the phone. Provide your account number, billing zip code, and payment amount.
Have your credit/debit card or bank account details ready to complete the automated payment. Write down the confirmation number at the end. Phone payments process immediately.
Sign Up for Auto-Draft
For automatic monthly payments, enroll in bank draft through the City of Gastonia website. Payments will be withdrawn from your account on the due date each billing cycle.
With autodraft, you don’t have to remember to pay each month. Your bill gets paid on time, avoiding late fees. You can cancel autodraft anytime if needed.
Pay by Mail
Detach the payment stub from your paper bill and mail it with your check or money order to:
City of Gastonia
PO Box 580068
Charlotte, NC 28258-0068
Write your Gastonia account number on the check or money order to ensure proper crediting. Allow 5-7 days for mailed payments to reach the city’s processing center.
Use a Payment Kiosk
The City of Gastonia offers payment kiosks at 5 local Food Lion grocery stores. Insert cash into the kiosk to pay your utility bill 24/7.
You’ll need your account number and billing zip code. Debit/credit cards are also accepted for a fee. Kiosk payments by 5pm process same day.
Pay In Person
Take your utility bill stub to Ace Cash Express at 2597 W. Franklin Blvd in Gastonia to pay in person with cash, check or debit/credit card. A $1 convenience fee applies to in-person payments.
Avoid Late Fees
City of Gastonia bills are due 15 days after the billing date printed on your statement. A 10% penalty is added to past due balances after the due date.
Repeated late payments can result in water service interruption. Pay on time consistently via autodraft or online payment to prevent late fees.
Go Paperless
Skip the paper bill and access your statement electronically through the City of Gastonia website. Going paperless saves resources while keeping all your account details available online.
Register your account online and enroll in paperless billing. You’ll receive an email when your e-statement is ready to view and pay.
Get Email Reminders
Stay on top of your due date by signing up for bill reminders through your online account. Choose to receive an email and/or text notification when your statement is ready and a few days before your payment is due.
These automated reminders help you pay on time every month, preventing late charges. Access account alerts under “My Profile” after logging in.
Check Payment History
Login to your City of Gastonia account anytime to view your past statements and payment history. Monitoring your utility usage and charges over time can help identify ways to conserve resources and lower your bill.
Dispute any unusual charges promptly by contacting Customer Service. Keeping track of your account activity ensures accurate billing.
Paying your City of Gastonia utility bill is quick and easy through the online portal or phone payment system. Consider convenient autodraft or reminder emails to avoid missing payments. Keep your water, electric, sewer and garbage services uninterrupted by paying on time every billing cycle.
City of Gastonia Bill Payment Kiosk Upgrades
How can I pay my City of Gastonia utility bill?
You can pay your City of Gastonia utility bill by submitting the form for automatic bank draft securely to our Customer Service department. Alternatively, you can include your payment in the blue window envelope included with your monthly utility bill and mail it.
What information can I access with my city of Gastonia account number?
By using your City of Gastonia account number, or Social Security Number and address, you can quickly access information on amounts due, payments received, due dates and disconnect dates. In addition, you can verify open reconnect orders for your location, process payments or payment arrangements or speak to a Customer Service Representative.
How do I pay my utility bill in Gastonia & two rivers?
City of Gastonia and Two Rivers Utilities customers have several options available for paying their monthly utility bill. No Charge Payment Options Automatic Bank Draft Save time and money by participating in the City’s Automatic Bank Draft Program for your monthly utility bills.
How do I make a payment in Gastonia?
For your convenience, a link is also located on the main page of the City of Gastonia’s website at www.gastonianc.gov. Here you will find all the information you need to make your payment. Please note that payments made after 5:00pm, on weekends or holidays, will be posted the next business day.
What is the cost to pay a bill in Gastonia?
The fee for paying a bill in Gastonia is in increments of $1.95, increasing at each multiple of $400. You can pay your bill online with a debit card, credit card or bank account, 24 hours a day, seven days a week. For your convenience, a link to pay your bill is located on the main page of the City of Gastonia’s website at www.cityofgastonia.com.
What can I do with a city of Gastonia web portal account?
With an account you will be able to do more with the City of Gastonia Web Portal. This includes faster entry of information, and access to options not available to anonymous users. Forgot your password? If you do not have an account, please click on Register to create one.