Paying your monthly water bill is essential to avoid service interruptions, but managing due dates and mailing payments can be a hassle. Thankfully, the City of Gainesville offers easy and convenient online bill payment options for water utility accounts. Read on to learn how you can view balances, receive reminders, set up recurring payments, and more by utilizing Gainesville’s online bill pay system.
Overview of City of Gainesville Water Billing
The City of Gainesville provides water service to residents and businesses located within the city limits. Water bills are typically issued monthly and include charges for:
- Water usage based on metered consumption
- Basic facilities fee
- Water resource protection fee
- Fire protection fee
- Additional city taxes and surcharges
Payment is due within 20 days of the bill date to avoid penalties. The City offers several ways to pay your water bill conveniently including online phone, mail-in drop box, and in person.
Benefits of Paying Online
Paying your City of Gainesville water bill online provides many helpful features:
- 24/7 account access from your computer or mobile device
- View balance and payment history
- Schedule one-time or recurring payments
- Receive email reminders when bill is due
- Avoid late payment penalties
- Reduce clutter with paperless billing
- Save time and transportation costs
- Payment confirmation for peace of mind
- Edit or cancel payments as needed
How to Pay Your Water Bill Online
Follow these simple steps to pay your City of Gainesville water bill electronically:
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Visit Gainesville’s online bill pay website and click “Water Bills”
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For first-time users, click “Register” to create an account using your bill details.
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Already registered? Simply log in to access your account.
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Select whether to pay in full or a partial payment amount.
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Enter your payment method – debit/credit card or e-check.
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Review payment details and submit. A confirmation message will appear.
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An email receipt will also be sent to your registered email address.
Helpful Tips for Managing Online Payments
Keep these tips in mind when using the City’s online bill pay system:
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Opt in to receive bill due reminders by email and/or text message.
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For automatic payments, schedule the payment date a few days before the due date.
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Update your contact information if your phone number or email changes.
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Contact Customer Service if you need to cancel or change a recurring payment.
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Save your login details so the site is fast to access again later.
Convenient Online Water Bill Management
Don’t waste time and money mailing paper checks or visiting City Hall to pay your water bill. The City of Gainesville’s online bill pay system allows you to easily view your water account, receive bill reminders, set up recurring payments, and pay online 24/7. Sign up today to simplify water bill management!
How To Read Your Bill
Need help making sense of your water/wastewater bill? This page can help explain each part of your monthly statement.
How can customers plan ahead for the cost of their monthly residential water/wastewater bill, you ask? The City of Gainesville offers residential users a water and wastewater bill estimator calculator, available here Version OptionsCustomer Account ServicesHeadline Residential Bill Calculator. Wastewater rates are not applicable for Hall County, Braselton, Flowery Branch or Oakwood customers.
For assistance, please contact Customer Service.
How to Pay Your Water Bill Online
How can I pay my Gainesville water bill?
You can pay your Gainesville water bill the same way you pay your electric bill. Go to the same online page to set up your new account for water service. Your water bill is paid through the same method as your gas and electric bills. Other than providing clean, safe drinking water, Gainesville Regional Utilities (GRU) also runs top-of-the-line water reclamation facilities.
How do I contact Gainesville Department of water resources?
Have Questions? If you have questions about your water or sewer bill, Gainesville Department of Water Resources customer service representatives can be reached at 770-535-6878 from 8 a.m.- 5 p.m. Monday-Friday. Payments are due within 20 days of the bill date.
Does Gainesville have a water bill estimator?
The City of Gainesville offers residential users a water and wastewater bill estimator calculator, available here. Wastewater rates are not applicable for Hall County, Braselton, Flowery Branch or Oakwood customers. For assistance, please contact Customer Service.
How do I Stop my Water service in Gainesville City?
When you move out of a home in Gainesville City, you’ll need to stop your water service with the City of Gainesville Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
How can I pay my utility bills in installments in Gainesville?
People that live in Gainesville, Newberry, and Alachua County Florida may now have the option of paying their utility bills in installments of just 50 percent at a time. Charities, churches, and government assistance programs in the Gainesville region provide help along with free school supplies, clothes, gasoline vouchers, and even Christmas toys.
Does Gainesville have water?
The City of Gainesville Water, under the City Water Resources Department, provides water for about 140,000 residents living within the Gainesville corporate limits, a large portion of unincorporated Hall County, and within the corporate limits of the cities of Clermont, Buford, Oakwood, Braselton, Flowery Branch and Gillsville.