How To Pay Your Water Bill in Frisco, Texas

Paying your water bill is an essential part of being a resident in the city of Frisco. The city makes the process fairly straightforward, with multiple options to suit different needs. In this article, I’ll walk through everything you need to know about paying your Frisco water bill.

Overview of Frisco’s Utility Billing

The city of Frisco provides water, sewer, solid waste/recycling, and stormwater utility services to residents and charges for them via a monthly utility bill

The Utility Billing department handles payment collection and account management for these services. They offer several ways to pay your bill and also have an online customer portal where you can view billing details and account history.

Below I’ll go through the payment options, how to set up an online account, recently approved rate increases, and provide other key details for paying your Frisco utility bill.

Online Bill Pay

The easiest way to pay your Frisco water bill is online through the city’s Municipal Online Payments portal You can make quick one-time payments or set up an account to manage recurring payments and access billing statements,

To make a one-time payment, just go to https://friscotx.municipalonlinepayments.com/friscotx/utilities and enter your account number under “Quick Pay.” You don’t need to create an account or sign in.

If you want to create an account, you can sign up on that same website. Accounts allow you to:

• Store payment methods for future use
• View balance and billing history
• Set up autopay or scheduled payments
• Receive paperless billing

Creating an account is quick and easy. You’ll need your utility account number and an email address.

One thing to note – the online payment portal charges a $1.50 transaction fee per payment. Just something to be aware of if you choose this method.

Pay By Mail

To pay your water bill by mail, detach the payment stub from your paper bill and send it along with a check or money order to:

City of Frisco
PO Box 2730
Frisco, TX 75034

Make sure your payment reaches the city before the due date to avoid late fees. Allow 7-10 days for mail delivery time.

Payments sent by mail do not incur any fees. It’s a simple way to pay if you prefer not to pay online.

Pay In Person

You can drop off your water bill payment in person at Frisco City Hall:

6101 Frisco Square Blvd
Frisco, TX 75034

Payments made at City Hall do not incur any additional fees.

City Hall is open Monday-Friday from 8am-5pm, except on city holidays.

For after hours, a night drop box is located behind the old library space at 6101 Frisco Square Blvd. Payments are collected by 7:30am on weekdays.

Pay By Phone

Frisco does not currently offer phone payments for utility bills. You’ll need to use one of the other payment options.

Automatic Payments

You can set up automatic monthly payments directly from your bank account to pay your Frisco water bill.

To enroll, you’ll need to fill out and submit an authorization form, available on the city’s website or at City Hall. You can set a specific date for the payments to be withdrawn each month.

There are no fees for auto-pay from a bank account. It’s a convenient option that ensures your bill is paid on time every month.

Account Management

The city offers an online customer portal where you can sign up for electronic billing, view past statements, update account information, and more.

To sign up, go to https://friscotx.municipalonlinepayments.com and click “Sign In/Register.” You’ll need your account number to create an account.

Once registered, you can:

• Go paperless with e-bills
• View account balance and payment history
• Update contact information
• Set up notifications

Managing your account online is secure, convenient, and helps you stay on top of your bill.

Recent Frisco Water Rate Increases

In late 2024, Frisco City Council approved utility rate increases for 2025. This will impact what residents pay for water, sewer, solid waste, and stormwater services.

Here are the new 2025 rates:

• Minimum monthly water bill increased from $22.52 to $23.87
• Minimum monthly sewer bill increased from $30.28 to $33.31
• Minimum monthly solid waste bill increased from $21 to $22

Rate increases help fund infrastructure improvements and keep pace with operational costs. But they do mean higher utility bills for residents. Just something to be aware of as you budget for 2025.

Billing Cycles and Due Dates

Frisco bills for water/sewer service and trash/recycling on alternating months:

• Water/sewer bills are sent during odd-numbered months
• Trash/recycling bills go out in even-numbered months

Stormwater fees are charged monthly.

Bills are sent out around the 25th of each month and are due by the 15th of the following month.

So for example, your January water/sewer bill would be sent in late December and due by January 15th. February’s trash/recycling bill would arrive around January 25th and need to be paid by February 15th.

Pay attention to due dates to avoid late fees. If the due date falls on a weekend or holiday, bills can be paid without penalty the next business day.

Late Fees and Disconnection

The city charges a 10% late fee on any utility bill not paid by the due date.

If your account remains delinquent for two billing cycles, the city may disconnect service on the day following the second due date.

To restore service after disconnection, you’ll need to pay the past due balance, late fees, and a $50 reconnection fee per service.

Avoid late fees and service interruptions by paying your bill on time each month. Setting up autopay is a good way to ensure your bill gets paid by the due date.

Billing Disputes and Leak Adjustments

If you believe your bill contains an error or incorrect charge, you can dispute it in writing within 60 days of receiving the bill.

The city will investigate disputed bills and make any necessary corrections or adjustments.

You may also be eligible for a leak adjustment if you had a qualifying water leak on your side of the meter. To request an adjustment, submit a written letter along with your repair receipt. Adjustments are issued as a credit on your next bill.

Moving or Closing an Account

If you’re moving out of Frisco, you’ll need to close out your utility account.

You can submit a disconnection request online or at City Hall. Final bills are due immediately upon disconnection of service.

When moving to a new home in Frisco, you’ll likewise need to set up service at the new address by submitting a new service application.

Closing or starting an account must be done in writing – the city cannot take requests over the phone. Be sure to give sufficient notice when transferring or closing service to avoid any gaps or overlapping charges.

Contacting Utility Billing

If you have any questions or issues regarding your Frisco utility bill, the Utility Billing department is here to help:

Phone: 972-292-5575
Email: [email protected]
Office Hours: Monday-Friday, 8am-5pm

You can also visit them in person at Frisco City Hall if needed.

Paying Your Water Bill in Frisco

And that covers the key details on paying your city of Frisco water and utility bill! From payment options to account management to recent rate changes, this guide has the info you need to stay on top of your bill.

Paying on time, going paperless, and looking into autopay are some easy ways to simplify the process. But the city does offer flexible ways to pay if you prefer mailing bills or paying in person.