Paying your utility bill to the City of Fountain is easy and convenient. The city offers multiple options to pay your water, sewer trash, and other utility bills online, by phone by mail, or in person. This guide will walk through the various payment methods and tips for managing your City of Fountain utility account.
Pay Online
The fastest and most convenient way to pay your Fountain utility bill is online through the city’s website. To pay online:
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Go to www.fountaincolorado.org
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Click on “Pay a Bill”
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Select “Utility Bill”
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Enter your account number and last name
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Enter payment info and submit
Online payments are processed instantly. You can pay by credit/debit card or electronic check. A convenience fee may apply to card payments.
Online Account Management
Creating an online account allows you to enroll in paperless billing, view payment history, update account information, and more.
To create an online account:
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Go to www.fountaincolorado.org and click “Pay a Bill”
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Click “Sign Up”
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Enter your account number, account holder info, email, and password
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Read and accept the terms and click “Register”
Pay by Phone
Call (719) 322-2010 to pay your Fountain utility bill by phone. Follow the prompts to make a payment using the automated system. You will need your account number and card information.
Phone payments can be made 24/7. Payments over $600 per transaction will not be accepted. A convenience fee may apply to card payments.
Pay by Mail
To pay your utility bill by mail, detach the payment stub from your bill and enclose it with your check or money order. Make checks payable to City of Fountain Utilities.
Mail your payment to:
City of Fountain Utilities
PO Box 5260
Denver, CO 80217-5260
Allow 5-7 business days for mailed payments to be received and processed. Payments must be received by the due date to avoid late fees.
Pay in Person
You can pay your utility bill in person at:
City of Fountain Utilities Office
101 N Main St
Fountain, CO 80817
Office hours:
- Monday-Friday 8am-5pm (closed 4th Thursdays 8-10am)
Accepted payment methods:
- Cash
- Check
- Credit/debit card
Drive-Thru Kiosk
101 N Main St
Hours:
- Monday-Friday 7:30am-5pm (closed 4th Thursdays)
Recurring Payments
Set up automatic recurring payments from your bank account through the city’s Automated Clearing House (ACH) plan. Payments will be withdrawn on your bill’s due date each month.
To enroll, complete and submit an ACH authorization form available on the city website or by calling the utility office. You will need to provide a voided check.
Budget Billing
Fountain offers a Budget Bill Plan that lets you pay a fixed amount each month based on your projected annual usage. This helps keep your payments consistent year-round.
Contact the utility office at (719) 322-2010 to ask about Budget Billing eligibility and enrollment.
Late Fees and Disconnection
Utility bills are due upon receipt each month. If unpaid after the due date, a 10% late penalty will be assessed to the account.
If a bill remains unpaid for two consecutive billing cycles, a disconnect notice will be issued and a $30 fee charged. If still unpaid, service will be disconnected.
To restore service, the full past due amount and a $50 reconnection fee must be paid.
Payment Assistance
If you are struggling to pay your utility bill, Fountain offers payment assistance programs:
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Lighten the Load – Voluntary bill payment assistance funded through customer donations
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Payment arrangements – Set up a payment plan for past due balances
Contact the utility billing office at (719) 322-2010 to ask about qualification requirements and apply for utility payment assistance.
Account Management Tips
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Sign up for paperless billing and automated payments to avoid late fees
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Update your contact information when it changes to ensure you get notices
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Review statements promptly and dispute any incorrect charges
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Contact the utility office immediately if you are unable to pay
Paying your Fountain utility bill is quick and easy through the various online, phone, mail, or in-person options. Reach out to utility billing staff if you have any questions or need assistance with managing your account.
My Account LoginUser Name Password Remember me
Creating a User Name gives you access to your account details and some great tools including:
- – View Meter consumption data
- – View and Pay your bills online
- – Review your transaction and payment history
- – Analyze and download electricity and water usage
- – Add multiple accounts to your web profile
- – Report power outages
Before you get started, please have your most recent bill handy to complete the registration form.
City of Fountain Utilities 100 Year Celebration
Does fountain have a new online utility portal?
Carl Christian, deputy utilities director and electric department superintendent for the city of Fountain, left, and Curtis Mitchell, Fountain utilities director, on site at a substation. Despite hiccups during the debut, the city of Fountain says its new online portal for utilities is now up and running.
Does fountain utilities offer utility bill payment assistance?
Utilities Payment Assistance Fountain Utilities offers utility bill payment assistance through its Lighten the Load Program. Lighten the Load is a voluntary contribution program which provides assistance to individuals and families with temporary, short-term payment of their utility bill. For more information, please click Lighten the Load.
Where can I make a payment in Fountain?
Call (719) 322-2010 or come in to our walk-in cashier location for assistance. The payment drop boxes located at the Fountain Police Department, Pikes Peak National Bank, and Fountain City Hall were closed. Note: Payments deposited in Payment Drop Box locations after 7am will be posted to your utility account the following business day.
How do I set up a payment account at Fountain water?
You can create a new account on the City Of Fountain Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account?
Does fountain utilities offer a convenience fee?
A convenience fee may apply. Fountain Utilities offers a Budget Bill Plan to residential customers which provides convenient set monthly payments for utility services. For more information and eligibility, please contact our office at (719) 322-2010. An ACH allows customers to pay bills automatically from their bank account.
Where can I get water & wastewater funding in Fountain Valley?
For after hours, take advantage our drop box located outside the entrance to City Hall. The City of Fountain Valley applied for and received funding for past due water and wastewater accounts. Funding was received on two separate occasions through the California Extended Water and Wastewater Arrearage Payment Programs.