Convenient Ways to Pay Your City of Fort Collins Utility Bill

Paying bills isn’t anyone’s favorite task. But the City of Fort Collins offers a variety of options to make paying your utility bill fast, easy, and headache-free. Whether online, by phone, by mail, or in person, Fort Collins Utilities aims to provide secure and convenient payment methods. Read on to learn about all your choices for taking care of your City of Fort Collins utility bill with ease.

Online Bill Pay

The fastest and most convenient way to pay is online through the City of Fort Collins website. With the online portal, you can view your account, see your current balance, review billing history, and make payments in just a few clicks.

To get started, you’ll first need to create a secure login for the online portal. Have your account number handy to register. Once your account is set up, you can take advantage of these key features:

• Quick Pay: Make one-time payments from your bank account or credit/debit card.

• Scheduled Payments Set up recurring automatic payments

• Store Payment Methods Securely save your details for even faster checkout.

• Paperless Billing Go green by opting out of mailed paper statements

• Account Management: Update your account details, contact info, paperless settings, and more.

• Usage Tracking: Monitor your water and energy usage over time.

• Mobile Access: Pay on-the-go with the online portal mobile site.

Online payments post instantly, so you don’t have to worry about your bill getting lost or delayed. Paying through the website takes just minutes and you can even handle multiple accounts in one transaction. It’s the perfect option for managing your utility bill on your schedule.

Pay by Phone

If you prefer to speak to a representative, the City of Fort Collins utility customer service team is available by phone Monday through Friday from 8am to 5pm.

To pay by phone:

1. Call 970-212-2900
2. Speak to a customer service agent
3. Provide your account details
4. Make a payment via credit/debit card, checking account, or savings account

Your payment will be processed right away over the phone, saving you the time and hassle of mailing in a check. The City of Fort Collins also offers a 24/7 automated payment system over the phone for your convenience.

Pay by Mail

While not as fast as electronic payments, you can still pay your utility bill by traditional mail if needed. Here’s how to pay by mail:

1. Write a check or money order payable to City of Fort Collins Utilities

2. Include your payment stub or write your account number on the check

3. Mail to:

   City of Fort Collins Utilities
   PO Box 1580
   Fort Collins, CO 80522

Just be aware that mailed payments can take 5-7 business days to process and clear. Pay well in advance of the due date to avoid any late fees.

Pay In Person

For cash payments or other special circumstances, you can visit the City of Fort Collins Utilities customer service office in person at:

City of Fort Collins Utilities
222 Laporte Ave
Fort Collins, CO 80521

The office is open Monday through Friday from 8am to 5pm, excluding major holidays. In-person payments are processed immediately. This is a great option if you prefer to pay with cash or speak to someone face-to-face.

Enroll in Auto Pay

The easiest bill pay method is setting up automatic payments through the online portal. This securely links your utility account to your bank account or credit/debit card. Your bill is then paid automatically each month on the due date.

The benefits of auto pay include:

• Never forgetting a payment
• Avoiding late fees
• Saving time by setting it and forgetting it

Just be sure you have enough funds in your chosen account when your bill comes due. You can cancel or change your auto pay method at any time through the online portal.

Payment Assistance Programs

If you’re having difficulty paying your utility bill, the City of Fort Collins partners with local organizations to provide bill payment assistance programs. These services offer low-cost or no-cost help for qualifying customers.

Some of the available programs include:

• Income-Qualified Assistance Program – Offers a discounted utility rate

• Payment Assistance Fund – Provides one-time bill payment help

• Energy Efficiency Upgrades – Installs items like insulation to lower energy costs

Contact City of Fort Collins Utilities at 970-212-2900 to learn more about assistance programs you may be eligible for. Help is available!

Security and Privacy

When paying your utility bill online, the City of Fort Collins takes multiple measures to keep your information safe and secure:

• Data is encrypted end-to-end

• Sensitive details like bank info are tokenized

• Your login is password protected

• Payment info isn’t stored on your device

• Use TouchID or FaceID for easy access

Fort Collins Utilities will never call or email asking for your account details. Hang up on any suspicious calls and report them right away. Don’t give sensitive information to random callers claiming to be from the utility company.

Choose Your Preferred Payment Method

As you can see, the City of Fort Collins offers many options for taking care of your utility bill conveniently. Pay online, by phone, by mail, in person, or set up automatic payments – the choice is yours!

While paying electronically through the website or mobile portal is typically the fastest way to post payments, pick the option that best suits your needs and preferences. And reach out if you need help with payment assistance programs.

So go ahead – simplify your bill paying experience today! Sign up for an online account with City of Fort Collins Utilities to access convenient tools that save you time, hassle, and stamps each month.