For residents of Folsom, California, paying your city utility bill efficiently is essential to maintaining uninterrupted services. The City of Folsom offers a convenient online utility bill payment system that allows customers to view and pay their water, sewer, trash, and other city service bills digitally. This comprehensive guide will outline everything you need to know about setting up and using the City of Folsom’s online utility bill pay system.
Overview of City of Folsom Online Bill Pay
The City of Folsom has partnered with Invoice Cloud to provide an improved online bill payment portal for utility customers. This system allows you to:
- View and pay utility bills online 24/7
- Pay bills by phone, text, or mobile app
- Store payment information securely
- Set up automatic payments
- Receive bill notifications by email or text
- Enroll in paperless billing
Customers can pay bills using credit/debit cards, bank account (ACH), or electronic check. The online portal provides quick access to view balances, payment history and make one-time or recurring payments.
Benefits of Paying Online
Paying your Folsom utilities bill online provides the following advantages:
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Convenience – Pay anytime, anywhere with an internet connection. Avoid trips to City Hall.
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Efficiency – Make one-time or auto-pay recurring payments Save payment info for faster checkout.
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Organization – Access billing history and view statements digitally in one place. Go paperless.
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Reminders – Get email/text alerts when a bill is ready, due soon, or past due. Avoid late fees.
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Security – Payment info is encrypted and securely stored. Safer than mailing checks.
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Customer Support – Get help from Folsom Utility Billing staff by phone, email, chat.
How to Pay Your Bill Online
Follow these steps to get started with online bill pay:
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Click “Pay Bill” and then “Register for Online Access”
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Enter your 10-digit utility account number and last payment amount
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Create a username and password
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Provide your contact information and enroll in paperless billing
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Add your payment method(s)
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Select a one-time or recurring auto-pay schedule
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Choose to receive notifications for new bills, due dates, etc.
Once registered, you can log in anytime to view or pay your bill, manage payment methods, update profile details, and access billing history.
Paying by Phone, Text, or Mobile App
In addition to the online portal, Folsom utility customers have these convenient options:
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By Phone: Call 916-461-6101, Option 3 to pay through Folsom’s automated payment system using your debit/credit card or checking account.
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By Text: Sign up online to receive text notifications when your bill is ready. Reply with the word “PAY” and follow the steps to complete your payment by text message.
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Mobile App: Download the Invoice Cloud app for iPhone or Android to securely pay, manage your account, and receive notifications on the go.
Tips for Avoiding Late Fees
Use these tips to prevent late utility payments and associated fees when paying your Folsom bill online:
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Set up autopay to have payments processed automatically each month.
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Select paperless billing to be notified immediately when bills are ready.
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Save payment info so you can quickly pay with one click when bills arrive.
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Set up reminders to get bill notifications via email, text, or mobile push alerts.
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Pay early to avoid missing the due date if any issues arise.
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Check balances frequently in your online account to identify issues quickly.
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Update contact info so you receive bill alerts and customer support can reach you.
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Ask for help by contacting the utility billing department if you anticipate trouble making a payment on time.
Getting Assistance with Folsom Online Bill Pay
If you have any trouble setting up or using the City of Folsom online utility payment system, contact the Utility Billing Department:
Phone: 916-461-6101, Option 3
Email: [email protected]
The billing department can answer questions, provide step-by-step registration assistance, troubleshoot login/payment issues, explain charges on your bill, arrange alternative payment plans if needed, and more.
Key Takeaways on Paying Your Bill
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The City of Folsom offers a user-friendly online utility bill payment system with Invoice Cloud, allowing customers to easily view and pay 24/7.
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Register online using your 10-digit account number and make quick one-time or recurring automatic payments.
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Receive bill notifications, go paperless, store payment methods securely to avoid late fees.
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Pay by phone, text message, or mobile app for maximum convenience.
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Contact Utility Billing staff for help setting up or managing your online bill pay account with the City of Folsom.
Paying your Folsom utilities bill online helps you save time and money while avoiding the hassle of mailing payments. Take advantage of all the convenient features for an efficient billing and payment experience.
Frequently Asked Questions
Below are answers to common questions about paying Folsom utility bills online:
What utility services can I pay online?
You can pay your Folsom bill online for water, sewer, garbage, recycling, green waste, and other city services.
What are the fees for paying online?
There are no fees from the City of Folsom for paying your utility bill online using electronic check. Fees from your bank may apply. Credit/debit payments incur convenience fees.
When will online payments post to my account?
Online payments are typically posted to your account within 1-2 business days. Allow extra processing time for weekends and holidays.
How do I get billing notifications?
Log into your online account and select your notification preferences for bill ready alerts, due date reminders, past due notices, and other bill pay events.
What do I do if I lost my account number?
Contact the utility billing department and they can help identify your account number based on your service address and other verification details.
Can I still mail in paper checks?
Yes, you can still mail paper checks or money orders if preferred. However, online payments are faster, safer, and more convenient.
How do I correct an error on my online bill?
Contact the utility billing department if you notice any incorrect charges on your Folsom utilities account online. They will investigate and make corrections as needed.
Paying your City of Folsom utility services bill online is a quick, easy process with many benefits over traditional paper billing and mail payments. Sign up for a convenient billing experience with reminders, automatic payments, and anytime account access. Contact customer support if you need assistance registering or managing your online payments.
ELECTRICITY AND NATURAL GAS
Folsom has two electricity and natural gas providers, Sacramento Municipal Utility District and Pacific Gas and Electric Company. Both offer several rates and rebates and incentives.
Services: Business plans, rebates, and incentives
Services: Rate plans, rebates, and incentives
The City of Folsom’s Water and Sewer Division provides water and sewer services to residents and businesses in the area.
Services: Wastewater/solid water treatment
Services: Wastewater/solid water treatment
The City of Folsom provides waste collection services, including solid waste and wastewater treatment.
Services: Waste collection