How to Pay Your City of Flagstaff Utility Bill

Having reliable utility services like water, sewer trash and stormwater is essential for Flagstaff residents and businesses. Paying your monthly City of Flagstaff utility bill on time is a key responsibility as a customer. This article provides a complete overview of reading your statement, understanding the charges, and easy ways to pay your City of Flagstaff utility bill.

Ways to Pay Your Flagstaff Utility Bill

The City of Flagstaff offers several convenient payment options:

• Online using credit/debit card or e-check
• By phone using credit/debit card or e-check
• Automatic bank draft
• By mail with check or money order
• In person at City Hall with cash, check, or credit/debit card

Payments are due by the due date on your monthly statement to avoid penalties, The fastest and easiest way for most customers to pay is online through the payment portal

Reading and Understanding Your Bill

Carefully reviewing the details on your City of Flagstaff utility bill ensures you understand what you’re being charged for and how much to pay each month. Key elements include:

• Account number
• Service address
• Billing date
• Previous balance
• Payment due date
• Meter readings for water usage
• Itemized list of current charges
• Total amount due

Look for any changes from your typical bill and contact customer service with questions. The back of the bill also has important notices and information.

Paying Your Flagstaff Utility Bill Online

Paying online is the most popular option because it’s fast, easy, and secure. Here are the steps:

1. Go to Flagstaff.az.gov and click on “Pay Utility Bill”.

2. Click on “Pay Bill” and enter your 10-digit account number (no dashes).

3. Select payment amount and enter your credit/debit card or bank account info.

4. Review the payment info and submit your payment.

Online payments are processed immediately and appear on your account typically within 1 business day.

Paying Your Flagstaff Utility Bill by Phone

To pay by phone, call the payment center at (888) 871-0725 and follow the prompts:

1. Enter your 10-digit City of Flagstaff account number.

2. Select option to make a payment by credit/debit card or e-check.

3. Enter your payment information and submit payment.

Have your account number, card number, and billing information ready when you call.

Paying Your Flagstaff Utility Bill by Mail

To pay your utility bill by mail, send a check or money order made out to “City of Flagstaff” to:

City of Flagstaff
Utility Billing
211 W Aspen Avenue
Flagstaff, AZ 86001

Write your 10-digit account number on the payment so it’s applied properly. Allow 5-7 business days for delivery to avoid late fees.

Paying in Person

To pay your bill in person with cash, check, or credit/debit card, visit City Hall:

City of Flagstaff
211 W Aspen Avenue
Flagstaff, AZ 86001

City Hall is open Monday-Friday, 8am-4:30pm. In-person payments have no additional fees.

Enroll in Auto-Pay

For easy recurring payments, enroll in auto-pay through the online billing portal to have your bill amount automatically drafted from your bank account each month.

Log into your account, go to “My Profile” and click on “Auto Pay” to complete the enrollment steps. Edit or cancel anytime.

Avoid Late Fees and Penalties

If you cannot pay on time, call right away to request a due date extension to avoid late fees and avoid service disruption. Partial payments may also be accepted temporarily while you get back on track.

The City may be able to offer payment plan options or connect you with utility bill assistance programs if you are struggling financially. Do not ignore past due bills – call them immediately for help.

Update Billing Address and Account Changes

Keep your billing and contact information up-to-date with the City. Log into your account online to change your mailing address, phone number, email, bank account details, or other account info whenever needed.

Moving? Make sure to close your utility account properly and provide advance notice to get a final bill. New customers must open an account to start service.

Paying your City of Flagstaff water, sewer, trash, and stormwater bill on time each month is simple with the convenient online, phone, mail, auto-pay and in-person options. Carefully review your monthly statement, understand the charges, and pay the total amount due by the due date. Contact Utility Billing if you ever have any questions or concerns about your account or bill payment. Stay current on your payments to continue enjoying uninterrupted utility services in Flagstaff!