Paying Your Water Bill in Eden, NC – A Guide

Living in Eden, North Carolina comes with access to clean, reliable water from the City of Eden Water department. But keeping service flowing means paying your water bill regularly. Here’s an overview of how the billing and payment process works when you get water from the City of Eden.

Usage and Billing

The City of Eden provides water service to around 15,500 residents in Eden and surrounding Rockingham County. Usage is metered monthly and bills are sent out on a regular cycle.

Typical charges on the bill include:

• Water usage – Based on gallons consumed as recorded by your meter

• Basic facilities fee – Covers infrastructure costs

• Wastewater service – For treatment of sewage

The bill comes monthly and totals all current charges Review it closely to monitor your household’s water consumption patterns High usage one month may indicate leaks or other issues.

Payment Options

The City of Eden offers multiple ways to pay your water bill:

• Online – Pay via credit/debit card or e-check through the City’s website, Fast and convenient

• Phone – Call the utility billing office at 336-623-2110. Talk to a representative or use the automated system.

• Mail – Send a check or money order to the City’s address at 308 E Stadium Dr, Eden, NC 27288.

• In person – Visit the billing office at City Hall to pay by cash, check, or card.

• Automatic bank draft – Set up recurring payments from your checking account.

Choose the option that fits your needs and preferences. Online and phone payments post immediately to avoid late fees.

Account Management

Managing your City of Eden water account is easy with the available online and mobile tools:

• Online account – Register at the City’s website to view bills, payment history, usage, and make one-time payments.

• Mobile app – Download the City of Eden app for account access on the go. Pay bills, check usage, report issues, and more.

• Paperless billing – Go paperless to receive bills electronically and set up autopay. Reduces clutter and ensures on-time payment.

• Usage monitoring – Review monthly usage to detect potential leaks and monitor conservation efforts.

• Payment reminders – Opt in to get bill notifications by email, text, or phone as due dates approach.

Leveraging these features makes managing your City of Eden water account a breeze.

Enrollment and Changes

New residents or customers starting service need to establish a City of Eden water account. Existing customers can also manage address changes, account updates, and closing service through the utility.

To get started:

• Start service – New customers can enroll online or by phone with just a few pieces of information.

• Stop service – Existing users can close an account online when moving out. Schedule a final meter read.

• Update account – Change contact information, billing address, or enrollment in paperless billing.

• Ownership changes – Transfer service to a new owner’s name when a property is sold.

The City of Eden aims to make enrollment, changes, and closing accounts easy processes. Just be sure to contact them whenever your status changes.

Payment Assistance

Some customers face financial hardships that make paying their water bill difficult. But assistance programs can provide relief:

• Payment plans – The City of Eden allows establishing longer-term payment arrangements for past due balances.

• LIHEAP – Federal energy assistance grants can apply to water bills for very low income residents.

• Nonprofit aid – Groups like the Salvation Army offer help with basic needs including water service.

• Leak adjustments – One-time bill credits may be issued if a leak caused higher than normal usage.

Contact the utility for details on these and other potential aid options if you’re struggling to keep up with your water payments.

Avoid Disconnection

It’s important to pay your Eden water bill on time each month. If an account becomes past due, the City will issue warnings before disconnection:

• 15 days past due – Courtesy notice sent

• 30 days past due – Disconnect warning notice

• 45 days past due – Shutoff scheduled and $50 fee applied

• 65 days past due – Water service disconnected

Disconnection can happen as soon as 65 days past the bill’s due date if the past due amount remains unpaid. Avoid fees and the inconvenience of shutoff by paying on time.

If you anticipate payment issues, call the City immediately to set up a plan. Limited financial assistance is also available for those who qualify. Keeping your water flowing takes dedicated bill payment, but the City provides support when needed.

Essential Utility Service

Access to clean drinking water is essential for public health and quality of life. In Eden, the City Water department fulfills this vital need. They work hard to maintain reliable service, quality, and accountable customer care. Paying your bill promptly each month helps support these efforts so the water keeps flowing to Eden homes and businesses. Follow the steps outlined here to manage payments, assistance, and account details.