How to Pay Your Utility Bill in Dunedin, FL

The City of Dunedin provides essential utility services like water, sewer, trash pickup, and stormwater management to the community. As a customer, you are responsible for paying your monthly utility bill to the city to continue receiving uninterrupted service. This article will outline the various ways Dunedin utility customers can pay their bills conveniently and on time.

Online Bill Pay

The fastest and easiest way for Dunedin utility customers to pay their bill is online through the city’s website. The online payment portal allows you to securely access your account details and make an online payment anytime.

To use the online system first create an account with your Dunedin utility account number name, email address, and password. You can then view your current balance, check your usage history, see an upcoming due date, and make a payment.

The portal accepts Visa, Mastercard Discover, American Express or electronic check payments. Your payment will be immediately processed and applied to your account. You’ll receive a confirmation email with your online payment details.

Online bill pay is available 24/7, secure, and provides instant payment confirmation. It’s the most popular and convenient way to pay your Dunedin utility bill.

Pay by Phone

For fast automated payments, Dunedin offers a pay-by-phone line that customers can call anytime at 1-888-288-1862. You’ll need to enter your 10-digit Dunedin utility account number and payment amount.

The automated phone system accepts Visa, MasterCard, Discover, American Express, and electronic check payments. After paying, you’ll receive a confirmation number for your records.

Pay-by-phone is useful for last-minute payments before the due date or when you don’t have time to login to the online portal. Just dial the toll-free pay-by-phone number to quickly pay your Dunedin utility bill.

Pay by Mail

Sending a check or money order by mail is a traditional way to pay your Dunedin utility bill each month. Make payments out to “City of Dunedin” and mail to:

City of Dunedin
Utility Billing Department
P.O. Box 9286
Bradenton, FL 34206

Remember to write your 10-digit Dunedin utility account number on the payment so it’s properly credited. Include your remittance stub for faster processing. Allow 7-10 business days for mailed payments to be received and posted to your account.

Paying by mail avoids online convenience fees. But it takes longer to process and you don’t receive instant payment confirmation. Mail is best for routine, recurring utility bill payments.

Pay In-Person

For in-person bill payment, visit the One Stop Shop at Dunedin City Hall located at 737 Louden Ave. City Hall is open Monday-Friday from 7:00am-6:00pm for walk-in utility payments.

You can pay by cash, check, money order, or credit/debit card when paying your bill at City Hall. Get your payment credited to your account right away and receive a printed receipt.

After business hours, a white utility payment drop box is located outside City Hall. Payments left in the drop box by 6:00pm will be collected and processed the next business day.

Avoid Late Payment Penalties

Dunedin utility bills are due when rendered and become delinquent 20 days after the bill date if unpaid. A $5 late penalty is charged to past due accounts.

You could also face account suspension and a $30 reconnection fee if your bill remains unpaid after the due date. Pay promptly online or by phone to avoid late fees. You can also enroll in auto-pay to have payments automatically drafted each month.

Get email reminders about upcoming due dates by enrolling in paperless billing through the online portal. Avoid penalties by paying your Dunedin utility bill early or on the due date.

Request a Payment Extension

If unable to pay on time, call Dunedin Utility Billing at 727-298-3024 before the due date to explain your situation and request a one-time payment extension.

Extensions up to 15 days may be granted if you have a good payment history over the last 6 months. This allows you to pay past the due date without incurring late fees.

The city also works with customers facing financial hardship to set up installment payment plans. Payment extensions provide flexibility if you need more time to pay your Dunedin utility bill.

Prevent Service Disconnection

If your Dunedin utility bill remains unpaid for 60+ days, your water service may be disconnected. Trash and recycling pickup can also be suspended for non-payment after multiple late notices.

To restore service after disconnection, you must pay the full past due balance plus a $30 reconnection fee. Avoid service interruptions by paying on time or arranging an installment plan if struggling financially.

The city offers payment assistance programs and past due balance amortization for qualifying low-income residents. Ask about these options if unable to pay your bill.

Enroll in Budget Billing

To make utility bills more predictable, Dunedin offers budget billing for utility customers. This averages your past usage into a fixed monthly payment amount.

Even if your actual consumption rises or falls, your bill stays the same under budget billing. It helps avoid extreme highs and lows in your utility expenses throughout the year.

After 12 months on budget billing, your account is reconciled based on that year’s actual usage totals. Budget billing provides consistency in monthly utility costs.

Manage Your Account Online

Dunedin utility customers can monitor their account and water usage online through the customer portal. View up to 24 months of billing history, make payments, update account details, and enroll in paperless billing.

You can also set up custom notifications to receive usage alerts, payment confirmations, and billing reminders via email or text. Managing your account online is fast, convenient, and secure.

Select the Best Payment Method

From online, phone, mail, auto-pay, to in-person, Dunedin offers flexible utility bill payment options. Choose the method that fits your needs and makes paying your monthly bill easy.

Go paperless, set up recurring payments, and use bill notifications to avoid late fees. Keeping your Dunedin utility account in good standing ensures uninterrupted essential city services.