Paying your utility bill is an essential task for residents of Dumas, TX The city provides electricity, water, sewer, trash pickup and other services that require regular payment Fortunately, Dumas offers several convenient ways to pay your utility bill. In this article, we’ll explain the available options, fees, and tips for hassle-free utility bill payment in Dumas.
Overview of Dumas Utility Billing
The City of Dumas Utility Billing department handles payments for electricity, water, sewer, trash pickup and other municipal services. Utility bills are issued monthly and are typically due around the 20th of each month.
The utility billing website is https://dumastx.municipalonlinepayments.com/dumastx/utilities. Here you can make one-time payments, set up recurring payments, and manage your utility account online.
You can also pay your bill and get account info at the Utility Billing page on the City of Dumas website https //wwwdumastxgov/government/departments/utility_billing/index.php.
Ways To Pay Your Dumas Utility Bill
There are several ways residents can pay their utility bills to the City of Dumas
Pay Online
The easiest way for most people to pay their utility bill is online through the Municipal Online Payments portal. You can make one-time payments or set up automatic monthly payments on your due date.
Paying online incurs a 3% processing fee added to your total. You’ll need your account number to log in and pay.
Pay By Phone
Call 1-888-401-4282 anytime to pay your Dumas utility bill by phone. Like online payments, a 3% processing fee applies to phone payments.
Pay By Mail
You can mail your utility bill payment to:
City Hall
P.O. Box 438
124 W Sixth
Dumas, TX 79029
Be sure to allow 3-5 business days for your mailed payment to reach the utility billing office.
Pay In Person
There is a walk-up kiosk located outside City Hall on the east side of the building. You can pay with cash, check or card 24/7.
You can also pay in person inside City Hall Monday-Friday 8:30am-5pm.
Bank Bill Pay
Set up bill pay through your bank to automatically send a check to the utility billing department each month. This can take 7-10 days to process, so send payments 1 week before your due date.
Bank Draft
Authorize the City of Dumas to automatically withdraw funds from your bank account each month to pay your utility bill. Complete a bank draft authorization form and provide a voided check to enroll.
This is a convenient option to avoid late fees, but keep an eye on your account balance.
Tips for Paying Your Dumas Utility Bill
Follow these tips for a smooth utility bill payment experience:
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Check your monthly bill and due date as soon as you receive it so you can plan your payment.
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Pay a few days early if using mail, bank bill pay or new online portal. Allow time for processing and mail transit.
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Know your account number when paying online, by phone or at the kiosk.
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Contact Utility Billing if your bill seems excessively high. Check for leaks, billing errors or meter issues.
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Sign up for paperless billing and automated payments to avoid late fees.
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Update your contact information so Utility Billing can reach you about any account issues.
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Ask about payment plan options if you are struggling to pay your bill. Disconnections can be avoided with proper arrangement.
What If You Can’t Pay Your Bill?
If you’re unable to pay your utility bill, take action right away:
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Contact Utility Billing to ask about payment plan options. Make partial payments over time to avoid disconnection.
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Check www.texasutilityhelp.com or www.texasgasservice.com for bill assistance programs you may qualify for based on income, age, disability, or other factors.
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Request an extension or due date change if you just need a little more time to pay.
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Set up bank draft or automated payments to avoid future late payments.
Don’t ignore an overdue bill – call the City of Dumas Utility Billing department at 806-935-4101 as soon as possible if you anticipate trouble paying. They can help avoid costly shut-offs and get you back on track.
Let Us Know If You Have Any Other Questions!
