Paying your utility bill to the City of Dubuque is now easier than ever thanks to the online bill pay system. This convenient online system allows residents to view their utility bills and make payments entirely online, saving the time and hassle of mailing payments or visiting City Hall. In this article, we’ll provide a step-by-step guide to using the City of Dubuque’s online bill pay system to pay your utility bill.
Overview of City of Dubuque Utility Services
The City of Dubuque provides utility services for water, sewer stormwater management and refuse and yard waste collection. Residents are billed monthly for these utility services. Even properties without active water service are still responsible for paying stormwater management fees and may receive a minimum water bill each month.
To maintain service, utility bills must be paid by the due date each month. The City offers online bill pay as a convenient option for residents to pay their utility bill.
Benefits of Paying Your Utility Bill Online
Paying your utility bill online with the City of Dubuque provides the following benefits
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Convenience: Pay your bill anytime, anywhere with an internet connection – no need to mail payments or visit City Hall.
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Efficiency: Online payments post to your account immediately, so you don’t have to worry about postal delays.
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Security: The online system uses industry-standard encryption to keep your information safe.
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Simplicity: The online portal offers an easy-to-use interface for viewing bills and making payments.
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Flexibility: Setup recurring/automatic payments or make one-time payments.
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Paperless: Reduce waste by opting out of mailed paper bills.
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Account Management View payment history, monitor usage, update account information and more.
How to Pay Your Bill Online
Follow these simple steps to pay your City of Dubuque utility bill online:
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Visit the Online Customer Portal
Go to https://dubuque.munibilling.com/ or find the link on the City of Dubuque Utility Billing page.
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Login or Register
- If you already have an account, enter your username and password to login.
- If you are a new user, click “Register” and provide your account information to create an account.
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View Your Bill
Your current utility bill will be displayed along with your account balance. Review the details and double check that the amount looks correct.
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Make a Payment
Enter the payment amount (the total “Amount Due” is pre-filled) and select your payment method. You can pay by credit/debit card, checking account, or electronic check.
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Confirm Payment
Carefully review the payment details before submitting. Once submitted, the funds will immediately debit from your selected payment method.
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Get a Receipt
After paying, you can view and print a receipt from your account for record-keeping.
And done! By paying online, you’ve just saved yourself a stamp and a trip across town. The utility billing portal makes managing your City of Dubuque utilities simple and efficient.
Other Useful Online Account Features
In addition to making payments, the online portal also provides powerful account management features:
- View bill history and payment history
- Sign up for paperless e-bills
- Set up automatic/recurring payments
- Receive notifications for high usage alerts
- Update account information and contacts
- And more!
Be sure to explore the portal and utilize these handy tools for managing your City of Dubuque utilities.
Payment Assistance Programs
For residents facing financial hardships, the City of Dubuque offers payment assistance programs that provide discounts on utility bills:
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Discounted City Utilities Program: Offers an income-based discount of up to 50% on all utility bills.
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Low Income Home Energy Assistance Program (LIHEAP): Helps pay a portion of winter heating bills.
Learn more about these assistance programs on the City of Dubuque Utility Billing website.
Contact Utility Billing with Any Questions
The City of Dubuque Utility Billing office can answer any questions about your account, bill, or the online bill pay system.
Utility Billing Contact Info:
- Email: [email protected]
- Phone: (563) 589-4144
- In Person: City Hall, 50 W. 13th St. Dubuque, IA 52001
Friendly and knowledgeable staff are available to help Monday-Friday during business hours.
Online Customer Portal Features
Use the customer portal to access features such as online bill pay, e-billing, view current and past bills, unusual water usage and other alerts, auto-pay, and more. Customers may choose to create a login for the new customer portal to access all features, or make a one-time payment with just an account number and customer ID (found on the top left of the new utility bills.) Customers who wish to enroll in auto-pay without signing into the customer portal, may get more information by calling 563-589-4144.
- Having trouble setting up a new online account? Download help document.
Discounted City Utilities Program
The City offers income-qualified residential customers a reduction in monthly fees for all four City utilities (water, sanitary sewer, refuse collection, and storm water) of up to 50% of the base rate. Learn more today!
Community service can pay for past-due utility bills in Dubuque next year
How do I pay my utility bill in Dubuque?
Checks can be mailed to: Utility Billing, City Hall, 50 W. 13th St., Dubuque, IA 52001. Payments can be placed in the drop box located outside City Hall at the 13th St. entrance. The City of Dubuque is offering utility bill payment plans for up to 12 months to assist customers negatively impacted by the COVID-19 pandemic.
What services does the city of Dubuque provide?
The City of Dubuque Utility Department provides the following services: There is always a utility bill associated with a property unless the property has no impervious (non-absorbent) area and no water service line. Inactive water accounts are subject to a monthly minimum water bill and monthly stormwater charge. Utilities are billed monthly.
How do I pay property taxes in Dubuque County?
Pay property taxes online through Dubuque County. Licensing provides pets with needed identification and the community with the peace of mind that the animal is properly vaccinated and has an owner. Click here to pay a rental licensing fee. Online payment for utility bills, parking tickets, and traffic tickets.
How should I pay the Dubuque County Recorder?
Checks and money orders should be made payable to Dubuque County Recorder for record payments. Credit card payments are subject to an additional fee by the credit card company based on the amount charged. Payments to Dubuque County Recorder.
Where can I pay my utility bill online?
Welcome to our online payments website! The following services are available: Utility Billing 50 W 13th Street. Dubuque, IA 52001 | 563-589-4100
Who is Bill Dubuque?
Bill Dubuque is a teenager who grew up in St. Louis, Missouri. He spent his summers working for the Alhonna Resort and Marina in the Lake of the Ozarks, which is near his hometown. Bill Dubuque spent his summers there doing various jobs.