As a resident or business owner in Dover, Delaware, you likely receive monthly or quarterly bills from the city for utilities, taxes, and other services. Paying these bills on time and in full is important to avoid penalties and disruption of your utilities The City of Dover offers various ways to view and pay your bills online, by phone, or in person. This guide provides step-by-step instructions to pay all your City of Dover bills conveniently
Online Bill Pay
Paying your City of Dover bills online is the quickest and easiest method. You have a few options:
Citizen Self Service (CSS)
The CSS portal allows you to view and pay tax bills lodging tax bills code enforcement bills, and other administrative bills online.
To use CSS:
-
Go to https://selfservice.dover.de.us/css/citizens/default.aspx
-
Click “Register” to create an account with your email and password.
-
Verify your account through the email link,
-
Log in and access your bills under “MyBills.”
-
Select bills to pay and enter your payment details.
This portal accepts credit cards and eChecks with no fee. You can also set up autopay for convenience.
Payment Portal
The payment portal allows you to pay your City of Dover utility bills online quickly.
To use the payment portal:
-
Go to https://payments.cityofdover.com/egov/apps/bill/pay.egov?view=search&itemid=2
-
Search for your account by name, address or phone number.
-
Select your utility bill and “Add to Cart.”
-
Enter your payment details and submit.
The payment portal accepts credit cards and eChecks. There is a vendor processing fee for credit card payments.
Pay Bills by Phone
You can pay your City of Dover utility bills easily over the phone by calling (302) 736-7086. This automated phone payment system is available 24/7 and accepts Visa, Mastercard, Discover or electronic check with no fee.
Have your account number and payment details ready when you call. Follow the voice prompts to enter your information and complete payment.
Pay in Person
You have a couple options for paying your City of Dover bills in person:
City Hall
You can pay bills in person at the City Hall Revenue Office at 15 Loockerman Plaza in Dover. The office is open Monday-Friday, 8AM-5PM. You can pay utility bills, tax bills, and other city bills here by cash, check, money order or credit card.
Drop Box
There is also a 24/7 drop box outside City Hall where you can leave bill payments by check or money order after hours. Be sure to include your payment stub or write your account number on the check.
Pay by Mail
To pay your City of Dover bills by mail, send your checks or money orders along with your bill stub to:
City of Dover Revenue Office
P.O. Box 475
Dover, DE 19903
Make checks payable to “City of Dover” and allow 5-7 business days for delivery and processing.
Tips for Paying Dover Bills
-
Check account balances online before paying to avoid late fees
-
Pay a few days early to ensure on-time payment
-
Sign up for paperless billing and autopay to simplify payment
-
Update your contact info with the city for payment notifications
-
Notify the city before your payment method expires to prevent issues
-
If paying late, call the city to check for extensions or arrangements
-
Ask about budget billing to spread costs evenly throughout the year
With the City of Dover’s variety of payment options – online, phone, mail, in person – you can choose the right method for your needs. Paying on time prevents penalties so review bills promptly and pay using the most convenient option. This guide makes City of Dover bill payment fast and hassle-free.
Information about Online Bill Pay for City Utilities
FAQ
What is the phone number for the city of Dover?
What is the public utility tax in Delaware?
Who is the electric company for Dover Delaware?
How do I make a city of Dover payment?
To make your City of Dover payment, please provide us with your account information. Please do not click back or refresh while making a payment as this can cause multiple transactions to process. Starting immediately, all delinquent balances must be paid in full to prevent disconnection of utility service.
Is there a fee to pay a city of Dover utility bill?
NO FEE City of Dover Utility Bills and Property Tax payments – there is no fee to use our online payment option for: Fees and other restrictions may apply contact Customer Services for specific details: Prepaid Cards and Third Party Lending cards are not accepted. A fee will be required for all returned payments.
Where is the city of Dover utility office located?
The City of Dover Utility Office is responsible for the billing of electric, water, sewer and refuse services. The office is located at 122 East Third Street. The forms needed to do business with the Utility Office are available as PDF files. Please choose the form needed from the list below.
What services does the city of Dover offer?
Customer Services Economic Development Electric Finance Department Fire Department Fire Marshal Human Resources Information Technology Parks and Recreation Planning and Inspections Purchasing Public Affairs and Emergency Management Public Works Tax Assessor’s Office City of Dover Contact Form List of Committees, Commissions, and Boards
Does Dover have a trash service fee?
Trash Service Fees ⇒This service is billed on a monthly basis to inside City limits residents only. Outdoor Lighting ⇒A monthly charge to customers who add an additional light to their property for security reasons. Dover is divided into four separate areas and provides limited services to incorporated locations.
What is the city of Dover property tax rate?
The City’s tax rate is determined each year by the City Council. Tax bills are mailed the beginning in July and are due by July 31 of each year. A 1 1/2 percent per month penalty is added to all unpaid tax bills. Call 302-736-7022 for further details Tax Assessor’s Office City of Dover Property Tax Rate Effective 7/1/2024 – .455 cents per 100