Keeping your utility and other city accounts current through on-time payment of your monthly bills is an important responsibility as a City of Denton resident. The city offers multiple convenient ways to pay your bill online, by phone, in person, or by mail. Read on for a complete guide to paying your City of Denton bill.
Overview of Payment Options
As a City of Denton utility customer you receive a monthly bill for services like water electric, trash pickup and more. It’s crucial to pay your bill by the due date to avoid penalties or disruption of service.
The City of Denton offers flexible payment options
- Online
- Phone
- Mobile app
- In person
- Drop box
- AutoPay
You can also pay at authorized retail locations for a small fee. Below we’ll explore the pros and cons of each payment method.
Pay Online
The fastest and most convenient way to pay your City of Denton bill is online through the city’s website. Here are the steps to pay online:
- Go to www.cityofdenton.com
- Click on “Pay My Bill”
- Enter your utility account number
- Enter payment details and submit
Online payments can be made by credit/debit card, eCheck, PayPal, Venmo or Google Pay. You’ll get confirmation the payment was processed. Allow 1 business day.
Pay by Phone
You can also pay your City of Denton bill conveniently by phone. Call 940-349-8700 and select the payment option.
Have your account number, bank account details, or credit/debit card ready. Payments will be processed same day when you pay by phone.
Pay with Mobile App
Download the MyUsage app for your smartphone or tablet to easily check your balance and make quick City of Denton utility payments on the go.
The app allows you to monitor usage, track payment history, and receive notifications when your balance is low. You can add funds directly through the app with just a few taps.
Pay In Person
To make an in person payment on your City of Denton bill, visit the Customer Service office located at:
601 E Hickory St Suite F
Denton, TX 76205
Customer Service is open Monday-Friday, 8AM-5PM. Accepted payment methods include cash, check, credit/debit cards, and money orders. Payments will be processed same day.
Use the Drop Box
The City of Denton has a drive-up drop box located outside the Customer Service office. Place your payment here 24/7 and it will be processed the following business day.
There is also a walk-up drop box inside the Customer Service entrance you can use during open office hours.
Pay by Mail
Mail in a personal check, cashier’s check, or money order to:
City of Denton
P.O. Box 660150
Dallas, TX 75266-0150
Remember to include your payment stub. Allow 7-10 days for mailed payments to be processed.
Enroll in AutoPay
For hassle-free payments, enroll in AutoPay through the city’s website. This automatically deducts your monthly bill from your bank account or credit card.
AutoPay ensures your bill is paid on time each month. Log in online to sign up or give the city a call.
Avoid Late Fees and Disconnection
Pay your City of Denton bill by the due date to avoid penalties like late fees. If your account becomes delinquent for an extended period, your utilities could be disconnected.
Contact Customer Service immediately if you are struggling to make a payment by the due date. There may be assistance programs available to help avoid disruption of your utility services.
Payment Support and Resources
City of Denton Customer Service is available to help with any questions about your utility bill and payment options. Call 940-349-8700 or visit the office anytime Monday-Friday, 8AM-5PM.
You can also find billing resources on the city’s website at www.cityofdenton.com. Sign up for notifications and account alerts to stay on top of your bill.
Key Takeaways for Paying Your Bill
- Pay online for fastest processing
- Enroll in AutoPay for easy payments
- Use the mobile app to pay on the go
- Avoid late fees by paying on time
- Contact Customer Service for payment help
- Mail, drop box, phone, and in-person options too
- Keep your utility account active by paying each month
The City of Denton offers flexible payment methods to fit any schedule or preference. Take advantage of the convenient online and mobile tools to securely manage your monthly bill.
Information about Online Bill Pay for City Utilities
FAQ
What is the late payment for Denton utilities?
What is the phone number for Denton electric bill payment?
What is Denton Utilities Plus One program?
What is the phone number for the city of Denton?
How do I pay my utility bill with the city of Denton?
Gather information about the options available to you for paying your utility bills with the City of Denton. To pay your ticket or citation you will need to review your case online by visiting the Online Resolution System. Potential resolution options are provided. These options vary depending on the type of offense, case status, or other factors.
How do I make a donation to a Denton utility bill?
For questions about the form, call the City of Denton Customer Service Department during normal business hours at (940) 349-8700. The City of Denton’s Powerful Connections program offers two gifting options for individuals, businesses, and organizations in our community to make a donation toward a customer’s utility bill.
What types of utility accounts does the city of Denton offer?
The City of Denton offers two types of utility accounts: standard accounts and Pay As You Go accounts. Accounts can be managed online or over the phone by calling (940) 349-8700. A traditional option billed with a monthly due date. To sign up, you will need: Possible deposit: we run a soft credit check to determine deposit requirements.
Does Denton have a digital payment portal?
The City of Denton, TX, has partnered with InvoiceCloud to launch an enhanced digital payment portal for 140,000 Denton residents and utility customers.
What services does the city of Denton offer?
Additional services, such as scheduled collections of bulky waste, household chemicals, or brush are also available (fees may apply). Learn more about how the City of Denton will notify you in case of planned outages, and how to report utilities related incidents that require immediate attention.
Does Fidelity Express accept city of Denton utility bill payments?
Visit the Fidelity Express Location Search page to search for a list of Fidelity Express locations that can accept City of Denton utility bill payments. Please see payment locations for processing time and accepted forms of payment. A pay center fee applies to each transaction.