Paying your utility bill to the City of Cuyahoga Falls is easy and convenient with their online payment system The city offers residents and businesses electric, water, sewer, sanitation, and stormwater services Below I’ll explain the different ways you can pay your Cuyahoga Falls utility bill online, by mail, or in person.
Online Bill Pay
The easiest way to pay your City of Cuyahoga Falls utility bill is online through their website. To start, go to www.cityofcf.com/departments/utility-billing/pay-bill and click on the “Pay Bill Online!” button. This will take you to their online payment portal where you can enter your account number and access code.
If you don’t have an access code yet, you’ll need to contact the utility billing department to set one up before making your first online payment. Once logged in, you can view your current balance and payment history. Select the amount you want to pay, then choose a payment method.
The City of Cuyahoga Falls accepts online payments by debit card, credit card, or electronic check. Visa, Mastercard, and Discover cards are accepted Please note there is a processing fee charged by the card companies for credit and debit transactions Paying by electronic check from your bank account is free.
Once you submit payment, you’ll receive a confirmation number and receipt by email. The payment will typically process in 1-2 business days. You can setup automatic monthly payments to have your bill paid automatically each month if desired.
Pay By Mail
If you prefer not to pay online, you can mail in a payment to the City of Cuyahoga Falls Utility Billing department. Your monthly paper bill will include a return envelope that you can use. Make sure to allow 3-5 business days for the mailed payment to reach them and be processed.
Payments should be made out to the City of Cuyahoga Falls and mailed to:
City of Cuyahoga Falls
Utility Billing
2310 Second St.
Cuyahoga Falls, OH 44221
Accepted forms of mailed payment include cash, checks, money orders, and cashier’s checks. Please do not mail cash unless necessary.
Pay In Person
You can also pay your utility bill in person at the Cuyahoga Falls Utility Billing office located on the first floor of the Municipal Building at 2310 Second St. They are open Monday through Friday from 8:00am to 5:00pm, except on city holidays.
When paying in person, you can pay with cash, check, money order, or credit/debit card. The credit/debit cards accepted are Visa, Mastercard, and Discover. There is a convenience fee applied to card transactions.
Make sure to bring your paper bill with you so the clerk can easily pull up your account. You will receive a printed receipt as proof of payment. In-person payments allow you to get same day credit to your account.
Payment Plan Options
If you are having difficulty paying your utility bill in full every month, Cuyahoga Falls offers some payment plan options:
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Payment Arrangements – You can set up a payment plan to divide your balance into multiple smaller payments over several months if you cannot pay in full.
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Average Monthly Billing – This option lets you pay a fixed amount each month based on your previous 12 months average usage. This can help even out seasonal highs/lows.
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Percentage Billing – With this plan you pay a set percentage of your bill each month and the balance is spread out over time.
Contact the utility billing department to discuss customized payment arrangements if needed. Some restrictions may apply based on your account standing and balance amount.
Avoid Late Fees
To avoid late fees on your City of Cuyahoga Falls utility bill, make sure payment is received by the due date each month. Your bill is due 20 days after the billing date shown at the top of your statement.
If not paid on time, a 10% penalty fee will be assessed on the unpaid balance. Shut off notices are sent if an account falls significantly behind. Make sure to monitor your bill due dates closely and pay on time every month.
Get Account Alerts
The city offers email and text alerts you can sign up for to receive important notifications about your utility account. These include:
- Due date reminders
- Past due notices
- Returned payment alerts
- Shut off warnings
Getting these automated alerts can help you avoid forgetting a payment and incurring unnecessary fees. Sign into your online account or contact customer service to enroll.
Additional Utility Services
Along with electricity, water, sewer, and trash pickup, the City of Cuyahoga Falls Utility Billing department also handles these additional services:
- Stormwater fees
- Street lighting fees
- Ambulance fees
- Parking tickets
- Mayor’s court fines
These miscellaneous service charges will appear on your monthly utility bill if applicable. They can be paid using any of the same payment methods outlined above.
Summary
Whether you are a longstanding resident or new to the city, the utility billing department is here to help with any questions or concerns you may have.
The following services are provided by the utility billing department for your convenience:
- Process resident utility payments
- Initiate new electric, water and sanitation services
- Assist residents with past due bills
- Location for distribution of the City Calendar and Citizen Report & Update
- Distribution of light bulbs to electric customers
- Maintain a drive-up payment drop box located off the main parking lot of the Municipal Building.
If you are a new homeowner in the city, in order help make your transition smooth, you will receive a New Homeowners Incentive Package that contains city-related information and significant cost-saving opportunities.
Utility Contract for New Service Accounts
You will need to attach a copy of your valid government issued photo ID and FULL lease or settlement statement/closing disclosure. Not submitting all of the documents needed will result in delay of starting service.
Required deposits must be received by the Utility Billing Department before new service can be transferred or established. You will be emailed by a staff member with your account number and instructions on how to pay your deposit online.
Utility customers shall pay the applicable deposits indicated in the following table upon application for any utility service. Exceptions are listed below. Deposits will not earn interest.
| Type of Premises | Deposit |
| Residential Apartment heated by gas | $200.00 |
| Residential Single Family, Townhouse, Condo or Duplex | $250.00 |
| Residential All Electric | $250.00 |
| Commercial | Please call or email the office. |
- A deposit will not be required of a bona fide owner-occupant of a residential premises, unless the customer has twice been delinquent on a utility account within the prior two years.
- A deposit will not be required of any prior customer whose immediate past account history with the City is twenty-four (24) consecutive bills each paid in full by the due date.
Establishing Owner-Occupancy at a Property in a Trust or Company When a customer signs as an owner for service at a property that is titled in a trust or company’s name, supporting documents establishing owner occupancy must be provided. The customer must show ownership of the company or documentation that the customer is named as a trustee. The address on the documents listed below also must match the service location.
Acceptable Documents 1. State of Ohio Identification Card or Driver’s License 2. Vehicle Registration 3. Voter Registration 4. Paycheck 5. Federal, State or Local Tax Forms 6. State of Ohio Articles of Organization Certificate 7. Twelve consecutive months of bank statements
If the customer cannot provide these documents at the time they sign for service, a deposit will be collected as required by City of Cuyahoga Falls Ordinance. However, if the customer is able to provide these documents and their account is in good standing, the deposit will be credited or refunded to customer.
The City of Cuyahoga Falls bills all utility usage on a monthly basis with either the Standard or Budget payment options. Paper and online bill pay are accepted forms of payment for both plans.
Fees are incurred on a monthly basis and are due 25 days after billing date. This payment form is subject to month-to-month price fluctuation due to the weather patterns and energy usage.
Fixed monthly amount based upon 12 months history and is re-evaluated every January and July. Please note that you will need at least 12 months of history and no past due balance to sign up for budget billing.
The city utilizes the utility bill mailing as an opportunity to keep you better informed. Check your utility bill package for important messages or inserts. These include information on promotions, upcoming events, and new services available to you.
How Does The City of Cuyahoga Falls Save Lots of Money on Salt?
FAQ
What is the phone number for Cuyahoga Falls utility bill payment?
How do I set up utilities in Cuyahoga Falls?
Where do Cuyahoga Falls get their electricity?
How do I pay my utility bill in Cuyahoga Falls Ohio?
Payments can be made online or by paper bill, and e-billing is available for accounts that are up to date on payments and have one year of service. Information on billing options, payment methods, and utility usage for residents of Cuyahoga Falls, Ohio.
Does Cuyahoga Falls accept paper or online bill pay?
However, if the customer is able to provide these documents and their account is in good standing, the deposit will be credited or refunded to customer. The City of Cuyahoga Falls bills all utility usage on a monthly basis with either the Standard or Budget payment options. Paper and online bill pay are accepted forms of payment for both plans.
What is the city of Cuyahoga Falls water system?
The City of Cuyahoga Falls Water System, under the City Water Department, provides water for approximately 55,000 residents living in the area of Cuyahoga Falls, Ohio.
Does Cuyahoga Falls require a deposit?
A deposit will not be required of any prior customer whose immediate past account history with the City is twenty-four (24) consecutive bills each paid in full by the due date. Cuyahoga Falls Codified Ordinance Section 921.03
Does Cuyahoga Falls have well water?
Public utility providing well water to Cuyahoga Falls, Ohio, with a budget payment option. The Fishcreek Wastewater Treatment Plant, owned by Summit County, Ohio, treats wastewater from the City of Stow and surrounding areas, operating 24/7 to protect the environment by removing pollutants and contaminants before discharge.