Paying your monthly water bill to the City of Crossville is easy with multiple options like online, by phone, by mail or in person This comprehensive guide will explain the payment methods, rates, and policies for residential and commercial City of Crossville utility customers
Online Payment
The easiest way to pay your Crossville water bill is online through the Municipal Online Payments portal.
To pay online
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Go to crossvilletn.municipalonlinepayments.com/crossvilletn/utilities
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Click on “Quick Pay” to make a one-time payment without registering for an account. You’ll need your Crossville utility account number.
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Or click on “Sign In” to login to your existing account or “Sign Up” to create a new account. With an account you can view bill history, manage multiple accounts, and setup recurring payments
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Enter your payment details including credit/debit card or bank account info. A $1.25 service fee applies to online payments.
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Review and submit your payment by the due date to avoid late fees.
Online payments are fast, secure, and you’ll have a payment confirmation receipt emailed to you instantly.
Pay By Phone
The City of Crossville offers an automated phone payment system at 931-484-5113.
To pay your water bill by phone:
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Call 931-484-5113
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Select the prompt to make a utility bill payment
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Enter your 12-digit Crossville utility account number
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Follow the voice prompts to enter your credit/debit card details
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Your payment will be processed automatically
The phone payment system is available 24/7. A $1.25 service fee applies to phone payments.
Pay By Mail
Crossville utility customers can also mail their water bill payments to:
City of Crossville
392 N Main St
Crossville, TN 38555
To pay by mail:
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Write your 12-digit account number on your check or money order
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Detach and enclose the payment stub from your paper bill
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Mail your payment at least 7 days before the due date to ensure it arrives on time
Do not mail cash payments. Use standard USPS mail only. Late fees apply if the mailed payment is received after the due date.
Pay In Person
Several in-person payment options are available:
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At the Crossville City Hall drive-thru window or lobby during business hours (Mon-Fri, 7am – 4pm)
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Use the night drop box outside City Hall
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At an authorized Crossville area payment center that accepts utility payments. Call ahead to confirm hours and fees.
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Most bank or credit union locations if they accept third-party utility payments. Provide your Crossville account details.
When paying in person, have your account number and ID ready. Cash, checks, money orders and credit/debit cards are accepted. Pay early to avoid late payment fees.
Payment Plans and Assistance
If you’re having difficulty paying your Crossville water bill, contact the utility department to ask about:
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Payment arrangements – Set up a customized monthly installment plan
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LIHEAP assistance – Federal utility financial aid based on income qualifications
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Leak adjustment – Bill credit if you have a qualifying high leak
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Balance forgiveness programs – For qualified low income households
Water Rates and Fees
Crossville utility customers pay based on metered water usage according to the following rates:
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Inside city limits: $5.71 per 1,000 gallons
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Outside city limits: $8.57 per 1,000 gallons
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Minimum monthly charge: $11.42 for 0-2,000 gallons
Sewer rates:
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Inside city limits: $8.06 per 1,000 gallons
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Outside city limits: $12.09 per 1,000 gallons
Other charges:
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10% late fee if not paid by due date
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$50 residential account activation fee
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$75 commercial account activation fee
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Service call fees may apply for meter turn-on, disconnections, etc
Go Paperless With eBills
Enroll in paperless eBills directly through the City of Crossville utility department to save time and money.
You’ll receive a monthly email when your new eBill is ready to view and pay online. Going paperless prevents late bills due to mail delays.
Avoid Service Disruptions
Paying your Crossville water bill by the due date prevents any service disruptions. Make one-time payments or setup autopay to ensure your account stays current.
Contact the utility billing department immediately if you experience any payment issues or need assistance programs. Keep your account info updated for proper billing and notifications. Monitor your usage and address leaks quickly to avoid high bills.
Water Line Relief (Not Auto Enrolled)
Residential: $4.90Commercial – Single Occupancy: $13.45Commercial – Multiple Occupancy: $26.95
Water & Sewer Leak Relief (Auto Enrolled)
Residential: $1.65Commercial – Single Occupancy: $5.00Commercial – Multiple Occupancy: $9.75
City of Crossville Water Resources State of the City presentation – 2024
FAQ
What is the phone number for the city of Crossville?
Where do I pay my water bill in Laurel Mississippi?
Who provides water in Crossville, Tennessee?
The City of Crossville Water Department provides water for about 30,743 residents living in the Crossville area, Tennessee.
Where does Crossville get its water?
The City of Crossville Water Department collects supply from surface water sources, specifically from Holiday Hills Lake located on Holiday Drive and Meadow Park Lake located on City Lake Road. Crossville also sells water to the South Cumberland and Grandview Utility Districts.
Does Crossville have a water quality report?
Under the authority of the Safe Drinking Water Act, the City of Crossville Water Department is required to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available in a concise, straightforward, and easy-to-understand way.