Living in the charming city of Conroe, Texas comes with many perks -friendly neighbors, parks and trails, a lively downtown scene, and community events all year long. But as a resident, you also have important responsibilities like paying your monthly utility bill to the City of Conroe. The city’s Utility Billing department manages water, sewer, garbage collection, and other services for homes and businesses in Conroe. Here’s an overview of the billing and payment options available to easily pay your utility bill to the City of Conroe each month.
Utility Services Provided by the City of Conroe
The City of Conroe Utility Billing department sends monthly bills for these utility services:
- Water – Covers water supply and infrastructure
- Sewer – For wastewater treatment
- Garbage & recycling – Includes trash and recycling collection
- Stormwater drainage
- Street lights
They may also bill for irrigation meters, fire lines, or other services specific to your property.
Utility rates are set by Conroe’s City Council and typically reviewed on an annual basis. The city aims to provide reliable service at reasonable rates for residents and businesses.
Billing and Account Management
Utility bills are mailed out monthly and are typically due 20 days after the statement date.
You can manage your account through the Municipal Online Payments portal. Features include:
- View bills
- Make payments
- Sign up for auto-pay
- Go paperless
- Update account information
- View payment history
New residents must initiate service through the Utility Billing department before getting billed
Ways to Pay Your Conroe Utility Bill
The City of Conroe offers several options to pay your monthly utility bill:
Online
The fastest way to pay is on the Municipal Online Payments portal. You can make secure payments by credit/debit card or e-check. A third-party convenience fee applies to card payments.
Phone
Call 833-887-0695 to pay over the phone by card. Convenience fees also apply to phone payments.
Send a check or money order to the payment address printed on your bill. Allow 5-7 days for mail delivery.
In-Person
Visit the Utility Billing office on the 2nd floor of the Conroe City Hall building at 300 W. Davis St. They accept cash or checks in-person.
Kiosk
A 24/7 payment kiosk is located in the lobby of the City Hall building. Accepts cash, checks, and cards.
Auto Pay
Sign up to have your bill paid automatically each month from your bank account. No fees for auto-pay.
Remote Locations
Some independent local businesses like H-E-B may collect City of Conroe utility payments for a small fee.
No matter which option you choose, be sure to pay your Conroe utility bill before the due date to avoid penalties or disruption of service. Reach out to the Utility Billing department with any account questions. They can be contacted at 936-522-3170 or [email protected].
Financial Assistance Programs
If you are having trouble paying your City of Conroe utility bill, these programs may be able to help:
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Payment arrangements – The city will work with you to arrange a payment plan for past due balances.
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Leak adjustment – You may qualify for an adjustment if a leak caused higher than normal water usage.
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Low-income discount – Provides a 30% discount on water/sewer rates if you meet income guidelines.
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Project SHARE – Administered by Interfaith of The Woodlands, this program provides emergency bill payment assistance.
Contact the Utility Billing department to learn more about these utility financial assistance programs.
Tips for New Utility Customers
As a new resident of Conroe getting City utility service for the first time, keep these tips in mind:
- Initiate service several days before your move-in date
- Provide proof of ID and ownership/lease when starting service
- Learn how bills are calculated and what payment options are available
- Consider enrolling in auto-pay or e-bills to simplify payment
- Carefully review your first bill to ensure it covers the proper dates
- Get alerts about leaks or high usage through the online portal
- Ask about ways to conserve water and lower your bill
Properly starting utility service and understanding the billing process will make paying your monthly Conroe utility bill smoother. Reach out to the Utility Billing department with any questions. They are available at 936-522-3170 and want to provide excellent service to Conroe residents and businesses.
Paying your monthly utility bill is an essential responsibility as a resident of the City of Conroe. With water, sewer, garbage collection, and other services, the Utility Billing department makes it convenient to pay through multiple methods – online, phone, mail, auto pay, and more. Review your monthly bill closely, be on the lookout for leaks or billing issues, and pay the total due before the deadline to avoid penalties. If financial hardship arises, contact the city about possible bill assistance programs. Maintaining your account in good standing allows you to enjoy the perks of living in Conroe without utility service worries.
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WaterSmart Instructional Video 1
Where can I pay my utility bill in Conroe TX?
Please contact the remote payment locations for more information. Payment Kiosk: The Utility Billing Department has a touch screen Payment Kiosk for utility bill payments available 24 hours, 7 days a week. It’s located at the Conroe Municipal Center, 700 Metcalf St, Conroe, TX 77301 at the main entrance.
How do I pay the city of Conroe meter service fee?
Pay required deposit and service fee. If mailing in the forms and required documentation, please include a check, money order or cashier’s check made payable to the City of Conroe. Please do not send cash in the mail. The minimum deposit for a residential account is $75 and $100 for commercial accounts with a meter size of 1″ or less.
Who provides water and sewer services in Conroe?
All water and sewer utilities serving Conroe Municipal Management District No. 1 (Grand Central Park) are provided by the City of Conroe. If you have any questions or concerns about utility service, including concerns related to wastewater odors from the City facilities, please contact City Public Works as follows:
Can I pay my bill online?
Pay your bill online! Credit card payments are accepted through our online payment center. Please note that all credit card transactions made online will be assessed a convenience fee. Pay your bill by phone! Credit card payments are now accepted through our pay by phone service. The phone number is 833-887-0695.
Does Conroe have a WaterSmart Software Portal?
CONROE, TX — The City of Conroe is informing all customers that we are partnered with WaterSmart Software to offer access to a modern digital portal where you can access detailed information about your property’s water use.