As a City of Columbus utility customer, you are responsible for paying your water, sewer, and electricity bills regularly to avoid service disruption. The city offers various convenient payment options to fit different needs and preferences. This guide will outline the main methods for paying your City of Columbus utility bill and key details to help you manage payments effectively.
Overview of City of Columbus Bill Payment
The City of Columbus Department of Public Utilities provides water, sewer, power and other services to residents and charges monthly usage fees. Customers receive a utility bill and must pay the total balance due by the due date each month.
You can pay your City of Columbus utility bill through:
- Online account portal
- Mobile app
- By phone
- Automatic bank draft
- In person
- By mail
Understanding all the payment channels available will allow you to choose the most convenient way to pay your City of Columbus bill on time,
Paying Online Through the Portal
The fastest and easiest option for most customers is to pay their City of Columbus utility bill online through the payment portal You can
- Sign up for a secure online account
- Check your current balance
- View billing history
- Make quick one-time payments
- Set up recurring auto-pay
- Go paperless with electronic billing
Online payments can be made instantly with a debit/credit card or e-check. It’s the quickest way to pay 24/7.
Using the Mobile App
In addition to the website, the City of Columbus offers a mobile app to conveniently manage your utility account and payments on-the-go.
You can use the app to:
- Pay your bill immediately
- Monitor usage
- View current and past bills
- Set up recurring payments
- Report service issues
Download the app for iPhone or Android to pay anytime.
Paying by Phone
To pay your City of Columbus utility bill over the phone:
- Call 614-645-8276
- Follow prompts to enter your account number
- Make a payment using your bank account or debit/credit card
The automated phone system is available 24 hours for fast, simple bill payment.
Paying with Automatic Bank Draft
For easy, reliable payments each month, enroll in automatic bank draft:
- Authorize recurring withdrawals from your bank account on your due date
- Your bill balance will be automatically drafted monthly
- Avoid late fees and mailing checks
Bank draft means one less bill to remember to pay each month.
Paying In Person
You can pay your City of Columbus utility bill in-person at:
- Department of Public Utilities office
- Authorized payment locations
- Western Union
- Check cashing stores
- Kroger, Giant Eagle, Walgreens
In-person payments allow immediate posting to your account. Locations may charge small convenience fees.
Paying by Mail
To pay your utility bill by mail, simply:
- Send a check or money order to the payment address on your bill
- Include your 16-digit City of Columbus account number
- Allow 5-7 days for mailed payments to process and post
This is the most traditional payment method but can take the longest to apply.
Getting Account Help
If you need any assistance with your City of Columbus utility account or bill, contact customer service:
- By phone at 614-645-8276
- Email utility billing services
- Visit the walk-in office
Agents can help with:
- Clarifying charges
- Making payment arrangements
- Checking previous bills
- Reporting service issues
- General account inquiries
Don’t hesitate to reach out if you need any billing support.
Key Takeaways on Paying Your Bill
- Review convenient options like online, phone, auto-pay, in-person, and mail
- Pay monthly balance by due date to avoid late fees
- Contact customer service with any account questions
- Receive and store confirmation of each payment
- Manage utility bill payments easily through preferred method
Paying your City of Columbus utility bill is fast and straightforward with various payment channels to select from. Choose the option that best fits your needs and budget.
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Do you know if you will be raising your rates next year/soon?
Our Fiscal Office proposes any changes in rates. The number is 614-645-6272.
My bill can’t be this high, can you send someone out to check for leaks?
Our Customer Service Center will be able to help you with your high bill. The number is 614-645-8276. Representatives are available to take your call Monday through Friday 7:00 a.m. to 6:00 p.m. Or read about the most common causes of a high bill and learn how to check your meter reading.
City Chat: Electric Bill Payment Assistance
Where can I pay my Columbus utility bill?
Find in-person payment locations, online payment, or the mailing addresses. Western Union, Kroger, Meijer, Giant Eagle, Walgreens and others accept Columbus utility bill payments. For locations please visit Western Union or call 1 (800) 325-6000. Please be aware that contracted vendor payment locations charge a convenience fee.
How do I make a payment to the city of Columbus?
Welcome to One Time payment processing for the City of Columbus. Please enter the details of the account that you would like to make a payment on and click CONTINUE to proceed. Please enter a hyphen between your customer number and account number.
When will I receive my CCU Bill?
Every CCU customer will receive an invoice by mail in June, 2024. If you pay your bill online or have set up Auto Pay in the past, you’ll need to set up a new account with your new account number. Your new account number can be found on your June billing statement. Here’s a quick review on using CCU Bill Pay: