Paying your water bill on time is an important responsibility as a Columbia Water customer. Columbia Water provides drinking water wastewater treatment and stormwater services to residents and businesses in Columbia, South Carolina. Prompt payment of your monthly water bill avoids late fees, service disruption, and other penalties. This guide will cover everything you need to know about paying your Columbia Water bill.
Ways To Pay Your Columbia Water Bill
Columbia Water offers several payment options to fit your needs:
Online Payment
The easiest way to pay is through Columbia Water’s online payment system. You can make one-time payments or set up recurring automatic payments. The online system accepts major credit/debit cards and checks.
To pay online, create an account at MyColaSC.com or just go to ColumbiaSCWater.net and click on “Pay Online.” You’ll need your Columbia Water account number printed on your bill.
Phone Payment
Call 1-803-545-3300 to pay your water bill over the phone using your credit/debit card or checking account Like online payments, you’ll need your account number handy
Mail-In Payment
Mail a check or money order payable to City of Columbia Water to:
Columbia Water
PO Box 7997
Columbia, SC 29202
Allow 5-7 days for processing to avoid late fees. Include your Columbia Water account number on the check.
In-Person Payment
Pay your water bill in-person at Columbia Water headquarters (1401 Main Street) Monday-Friday 8am-5pm using cash, check, money order or credit/debit card.
Third-Party Bill Pay
You can use your bank or credit union’s online bill pay service to mail a payment on your behalf. Just remember to schedule the payment 7-10 days before your due date.
Drop Boxes
Columbia Water has two drop box locations to deposit check or money order payments – 1401 Main Street or 1136 Washington Street.
When To Pay Your Columbia Water Bill
Columbia Water bills monthly for services and payment is due 21 days after the billing date shown on your statement. Your specific due date is printed on each bill.
If the due date falls on a weekend or holiday, payment must be received the next business day to avoid late fees.
Account Numbers
Your Columbia Water account number is located on your bill and required for all payment options. Make sure to have it handy.
Late Fees
A 10% late penalty is charged if payment is not received by the due date. Failure to receive a bill does not waive late fees.
Disconnection
If your account remains unpaid, disconnection proceedings will begin where water service is subject to termination if the past due amount is not paid within 10 days of receiving a disconnection notice. A $50 fee applies if your water is actually shut off for non-payment.
Payment Assistance Programs
Columbia Water offers programs to help qualified customers who are struggling to pay their water bill:
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Payment arrangements – Set up a monthly payment plan for past due balances. A down payment is required.
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Round Up Program – Round your bill up to the next dollar, with the extra change going to assist others.
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Project SHARE – Contributions from customers help provide financial assistance to those in need.
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LIHWAP – Federally funded utility assistance program. Apply through the SC Housing Authority.
Contact Columbia Water at 803-545-3300 to learn more about these bill payment assistance options.
Moving In or Out of Columbia
When moving to a new home or apartment in Columbia, you must establish water service by submitting a signed service contract and providing a copy of your photo ID and lease/closing agreement.
Give Columbia Water advance notice before moving out so they can finalize your account and prepare the final bill. Let them know at least 3 days before your move date.
Transfer and disconnection requests can be found on the Columbia Water website.
Understanding Your Columbia Water Bill
Your monthly Columbia Water bill covers drinking water, sewer, and stormwater services. Here’s what to expect:
Water Service Fee
This covers the costs of delivering clean drinking water to your home or business based on metered water usage. The rate structure is tiered, with prices increasing at higher levels of consumption.
Wastewater Charge
This is for the collection and treatment of wastewater (sewage) and is based on your metered water usage. The sewer rate is slightly lower than the water rate.
Stormwater Fee
This fixed monthly fee goes towards maintaining Columbia’s storm drainage system. It is based on the amount of impervious surface on your property.
Fire Service Fee
An additional monthly charge for properties with private fire sprinkler connections, covering system readiness and maintenance.
Review the various parts of your Columbia Water bill so you know what you’re paying for. Reach out to Columbia Water customer service at 803-545-3300 if you have any other questions about paying your bill!
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Paying Your Columbia Water Bill | First Citizens Drive-Thru Locations
What online payment options does the city of Columbia offer?
The City of Columbia is proud to offer the following online payment options to its customers: Accounts Receivable Online Payments NEW!!! Use the New Teller Online Portal to make convenient e-check or credit payments for your Accounts Receivable invoices.
How do I pay a utility bill at City of Columbia?
Location: City of Columbia Utility Telephone Payment Payments Methods: Visa, Master Card, American Express, Discover, Debit Cards with NYCE Star and PULSE logos Fees: $4.00 per transaction Hours: 24/7 Phone: +1 (866) 942-6729 Payment Restrictions: Allow 2 business days for your account records to be updated.
How do I pay for Columbia Water?
Columbia Water has several convenient ways to pay: Online by clicking here. Click here to create an account. In January, 2014, the City of Columbia issued a request for proposals from companies offering options for exterior water and sewer service line and interior plumbing coverage to our customers.
How do I pay the city of Columbia?
If you do not wish to use this service, you may pay the City of Columbia directly by other traditional methods such as cash or check. The total price which will be charged to you for your payment includes funds used to develop, maintain, enhance and expand the electronic payment service they are offering.
How do I pay the city of Columbia convenience fee?
The convenience fee collected is in no way associated with the City and is collected solely by VPS. If you do not wish to use this service, you may pay the City of Columbia directly by other traditional methods such as cash or check. $1.95 Minimum Fee Payments Accepted: Water, Sewer & Stormwater Utility Bills Payments Methods: Check, Money Order
How do I contact city of Columbia customer care?
Phone: +1 (803) 545-3300 City of Columbia Customer Care Payment Restrictions: Payments processed on the following business day. Payments Accepted: Water, Sewer & Stormwater Utility Bills