How To Pay Your City Of Cocoa Water Bill Online, By Phone, Mail Or In Person

Paying your water bill to the City Of Cocoa is easy and convenient with multiple payment options available. As a Cocoa resident, it is important to pay your utility bills on time each month to avoid service interruptions. In this article, we will walk through the various ways you can pay your City Of Cocoa water bill.

Online Payment

The easiest way to pay your water bill is online through the City Of Cocoa website. To pay online

1. Go to www.cocoafl.gov and click on “Online Bill Pay” at the top of the page.

2. You will be redirected to the City’s third party payment processor First Billing. Click on the “Pay Bill” button.

3. Enter your City Of Cocoa account number and the last name on the account. Your account number can be found on your monthly paper bill.

4. Select water as the service you are paying for Enter the payment amount and select your payment method – credit card or e-check,

5. A convenience fee of $2.45 will be charged for credit card payments. E-check payments do not have a fee.

6. Enter your credit card or checking account information and complete the payment. You will receive a confirmation email with your payment details.

Paying online through the City’s website is fast, easy and secure. Your payment will be processed immediately and your account will be updated.

Phone Payment

You can also pay your City Of Cocoa water bill conveniently over the phone. To pay by phone:

1. Call 321-433-8400 and select option 1 for the Interactive Voice Response (IVR) system.

2. The automated system will guide you through the payment process. Have your account number ready.

3. Enter your credit card information using your phone keypad or choose to pay with an e-check by providing your bank account number and routing number.

4. A $2.45 convenience fee applies to credit card payments over the phone. E-check payments do not have a fee.

5. Stay on the line to receive a confirmation number when your payment has been processed.

Paying by phone is quick, easy and available 24/7. Your account will be updated automatically once the payment goes through.

Mail Payment

To pay your water bill by mail, detach the payment stub from your paper bill and write your account number on your check or money order. Make sure to include the payment stub to avoid processing delays. Mail your payment to:

City of Cocoa
P.O. Box 1270
Cocoa, FL 32923-1270

Do not mail payments directly to City Hall, as this can cause delays and potential service disruptions. Allow 5-7 business days for your mailed payment to process. Include your account number on checks to ensure proper crediting to your account.

Dropbox Payment

For fast and contactless payments, the City Of Cocoa has a convenient dropbox located near the south entrance of City Hall. Simply place your payment (check or money order only – no cash) into the secured drop box. A City representative will collect payments daily.

Write your account number on checks or money orders placed in the dropbox. Your payment will be credited to your account within 1-2 business days. The dropbox offers an easy socially distanced payment solution.

Kiosk Payment

The City also has a 24 hour self-service Utility Payment Kiosk located near the south entrance of City Hall. This walk-up kiosk accepts cash, checks, and card payments for water bills.

To use the kiosk, simply enter your account number or scan your QR code printed on your monthly bill. Select water as the service and choose your payment method. The kiosk will provide you with a printed receipt of your transaction. Payments made at the kiosk are processed same-day.

In-Person Payment

You can also pay your water bill in-person at the City Of Cocoa Municipal Building located at 65 Stone Street in Cocoa, FL during business hours Monday-Friday 8AM-5PM. In-person payments can be made by cash, check, money order or credit card.

When paying in-person, be sure to wait in line designated for City Utility payments and have your account number ready. A $2.45 convenience fee is charged for credit card payments. In-person payments are processed same-day to avoid late fees or service disruptions.

Avoid Late Fees and Service Disruptions

Water bills from the City Of Cocoa are due on the 22nd of each month. Payments not received by the due date will incur a $10 late fee. If your account remains unpaid for 45 days, your water service will be disconnected.

To avoid late fees and water shut offs, pay your bill on time each month through one of the convenient options – online, phone, mail, dropbox, kiosk or in-person. Setting up automatic monthly payments can also help you never miss a payment.

Keeping your City water account in good standing ensures uninterrupted service while saving money on late fees. Reconnection fees apply if your service is disconnected for non-payment.

Payment Assistance Programs

If you are having difficulty paying your water bill, the City Of Cocoa offers payment assistance programs:

• Hardship Extension Program – One-time extension of your due date by 7 days if you meet eligibility criteria

• CAP Utility Assistance – Reduced utility rates for qualified low-income residents

• Payment Arrangements – Payment plans to pay past due balances over 2-3 months

Contact the City Of Cocoa Water Customer Service department at 321-433-8400 to learn more about bill payment assistance options. Programs are available to help qualified residents maintain essential water service.

Convenience Fees

When paying your City water bill online, by phone or in-person with a credit card, you will be charged a $2.45 convenience fee. This fee covers transaction processing costs and allows the City to accept convenient credit card payments.

To avoid fees, pay by e-check online, mail a check, use the dropbox or pay with cash/check at the kiosk or in-person. Convenience fees allow more options for paying your bill.

Confirm Payment Processing

Always be sure to keep your payment confirmation number or receipt when paying your City Of Cocoa water bill. This provides proof your payment was submitted and helps resolve any processing issues quickly. You can also check your account status online or contact customer service.

Correctly entering your account number is vital when paying online, by phone or at kiosks. Double check this information to ensure proper payment application. Update any contact information like phone number or email for payment notifications.

Staying informed on the processing of your water bill payment helps avoid disruptions to your service. Utilize the many easy, convenient payment options offered by the City Of Cocoa to maintain water service for your home or business.