Paying your bills isn’t always the most exciting task, but it is a necessary one. For City of Clemson residents, paying your utility bills and other fees to the city has never been simpler thanks to the multiple options now available. Whether you prefer the convenience of automatic payments, the ease of online payments, or the familiarity of paying by mail, City of Clemson has a payment method that will work for you.
Online Bill Pay
For many people, the easiest way to pay bills is online. The City of Clemson offers a web portal dedicated specifically for online utility bill payment. All you need to get started is your account number and the amount of your last payment
The online bill pay website can be accessed at https //clemsonscmunicipalonlinepayments.com/clemsonsc/utilities.
With the online portal, you can:
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Pay your bill immediately with the quick pay option. No login or account setup required.
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Create an account to view billing details, manage single and multiple accounts, and enroll in auto-pay or e-billing.
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Pay with a credit/debit card or e-check. A 3% processing fee applies to credit/debit card payments.
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Access your account 24/7 from your computer or mobile device.
The online bill pay system is user friendly, secure, and lets you skip the paperwork and postage required with traditional mail payments.
Automatic Bill Pay
For ultimate convenience, City of Clemson utility customers can enroll in automatic bill pay. This automatically deducts the amount due from your bank account or credit card each month.
To get started, simply create an online account through the online bill pay portal and complete the auto-pay enrollment process. The billing amount will then be automatically deducted each month on the due date so you never have to worry about late fees.
The only requirement for bank account auto-pay is that you must be a homeowner. Renters can still take advantage of automatic payments but a credit/debit card will be needed instead of a bank account.
Pay By Phone
In addition to online payments, City of Clemson utility customers can pay over the phone by calling 855-713-4264. You will just need to provide your account number and billing details.
There is a small $1.37 transaction fee for pay-by-phone service in addition to the 3% processing fee if paying with a credit/debit card. However, the convenience of paying your bill with a quick phone call may be worth it for some.
Pay By Mail
While not as fast as electronic payments, the City does still accept utility payments by mail for those who prefer it. Simply mail your check or money order to:
City of Clemson
1250 Tiger Blvd Ste 2
Clemson, SC 29631
Be sure to allow 3-5 business days for mailed payments to avoid any late fees.
In-Person Payments
For utility customers who prefer to pay in-person, the City of Clemson Utility Billing office is located at 1250 Tiger Blvd Ste 2. Payments can be made at the customer service counter during business hours with cash, check, credit/debit card or money order.
An after-hours drop box is also available outside the Utility Billing entrance. Payments left in the drop box before 5:00 PM will be processed the same day.
Payment Options for Other City Bills
The online bill pay system and other payment methods focus specifically on City of Clemson utility bills. However, residents may have other payments owed to the city for items like business licenses, building permits, parking tickets, and more.
While an online portal is not available for these miscellaneous payments, they can still be taken care of by:
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Phone – Call the appropriate city department to make a payment by credit/debit card over the phone.
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Mail – Send a check or money order to the relevant city department. Be sure to include your account number or citation number.
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In-Person – Visit the appropriate city department office during business hours to make a payment by cash, check, money order, or card.
Avoid Late Fees and Disconnection
With the various payment options available, City of Clemson makes it easy for residents to pay their bills on time and avoid any late fees or service disconnection.
Key points to remember:
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Bills are due 15 days after the mail date. Late fees apply after the due date.
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Accounts become subject to disconnection 21 days after the mail date if still unpaid.
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Online and phone payments often process 1 business day after submitted. Allow 3-5 days for mailed payments.
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Weekends and holidays can delay processing times. Pay early to avoid issues.
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If facing financial hardship, contact the utility department BEFORE the due date to discuss payment plan options and avoid disconnection.
Payment Assistance For Qualified Customers
For low income residents who need help paying utility bills, City of Clemson partners with Pickens County Community Actions to provide payment assistance.
The following programs are available:
Low Income Home Energy Assistance Program (LIHEAP) – Provides funding to help cover heating and cooling bills. Aid amounts vary based on household size, income, and fuel type.
Crisis Intervention Program (CIP) – Offers emergency financial assistance to customers facing utility disconnection. Aid amounts vary based on need.
Senior Citizen Homemaker Program – Helps seniors age 60+ with services like utility bill assistance, food, cleaning, laundry, and housekeeping.
YouthBuild Program – Provides job training and education for low income youth ages 16-24. Some utility payment assistance is available for participants.
To apply for these or other assistance programs, contact Pickens County Community Actions at 864-878-2550.
Communication is Key
Being proactive with communication is imperative anytime you are facing financial hardship or struggling to pay a bill on time. Customers should contact Clemson’s Utility Billing department as soon as possible if they anticipate difficulty paying a bill by the due date or need to arrange a payment plan.
With the numerous payment options available and the right communication, City of Clemson makes managing your utility bills as stress-free as possible. Payments can be made quickly online or with just a phone call. And assistance programs are available for those who qualify. Stay up-to-date on your account and take advantage of the payment method that works best for your needs.
How to Read a Water Meter
Locating Your Meter Box For Residential Customers: In most cases, the water meter is located at the front of the property near the street in a metal box. A blue line may be painted in the street noting the approximate location of the meter box. For Commercial Customers: Generally, the water meter is located at the front of the property, but it could be located on the back or side of property. In some cases, depending on the size of the commercial property, the meter will be locked in a large vault. In these cases, do not attempt to obtain a reading. Please contact the City of Clemson to obtain a reading of the meter. Meter Odometer: When looking at the water meter, locate the white numbers on the right side of the meter dial with the black background. These numbers count the number of gallons of water that have passed through your meter. The City of Clemson bills in hundreds of gallons or to the 100 gallon dial. So when you get your bill, the reading will be to the 100th digit, or third dial from the right, on the meter. Note: Serial number is listed on outside cover. Determining Your Water Usage
- Select a day to take an initial water meter reading.
- Write down the numbers you see on the meter odometer. (ex. 0260000)
- After a period of time has passed (such as a day or week), read your meter again. (ex. New reading of 0263000)
- Subtract your first reading from the second reading. This is your water usage for that period. (ex. 0263000-0260000=3000)
- This figure indicates how many gallons of water have been used during the time period between the two readings. (ex. 3000)
If you have any questions about reading your meter please call the City of Clemson Utilities Department at (864) 653-2046.
Annual Water Quality ReportThe City of Clemson has completed its annual Water Quality Report, also known as a Consumer Confidence Report, for Calendar Year 202 The Anderson Regional Joint Water System is our water source, and this water quality report explains our tests results and other facts about our drinking water. We perform continuous testing on City water to assure it meets all state and federal standards. This annual report shows that the City of Clemson’s drinking water met or exceeded these standards in 202
- Backpressure – the pressure in your pipes is greater than the pressure coming in.
- Backsiphonage – a negative pressure in one of the pipes.
To protect the water system, two kinds of backflow prevention assemblies (devices that prevent the backflow of water) are required for all business customers that present a potential hazard to the water system:
- External – to protect the water from cross connection with the water on the customer’s premises.
- Internal – to protect the customer from potentially hazardous cross connections in his own system.
What is considered a potential hazard? ANY possibility of pollutants, contaminants, and system or plumbing hazards. This includes, but is not limited to, fire protection systems, irrigation systems, gasoline refineries and stations, restaurants, hospitals, and manufacturers. To keep your drinking water safe, the City of Clemson Utilities Department checks the plans of each new business for compliance with cross connection/backflow requirements. We take pride in the water we provide and will continue to protect it and our citizens. What’s the big deal with backflow and cross connections? Backflows due to cross connections can cause sickness and death.
Even in your own home, you can unwittingly create a cross connection:
- Putting the garden hose in a swimming pool to fill it.
- Putting the garden hose in a pet’s water bucket or into the fish tank to fill it.
- Putting the garden hose down the drain to flush out debris when it’s backed up.
- Connecting your garden hose to a plant fertilizer or bug spray unit.
*Over half of the nation’s cross connection problems involve unprotected garden hoses.*
What are my responsibilities in preventing backflow and cross connections? The City of Clemson Utilities Department protects the water entering your system. However, it is your responsibility to protect the water on your property or in your home. Please note that homeowner irrigation accounts require installation of a backflow prevention device on underground systems and have it tested initially by an approved tester before being placed into service and then every three years after that. A certified plumber or contractor can install a backflow preventer for you. The cost will depend on the type of device required and the installation labor. Testing fees vary, so it’s a good idea to call around for pricing. The South Carolina Department of Health and Environmental Control offers a list of Certified Inspectors/Testers of Backflow Prevention Equipment . Simply scroll down the document to Oconee County or Pickens County listings to see local Certified Inspectors and Testers. Commercial Accounts generally require the business to have backflow prevention as well, and all fire lines are required to have an approved backflow prevention device. Please contact Teddy Atkins at the Utilities Department at [email protected] if you have questions. For more information on how to protect the water on your property, please call the City of Clemson Utilities Department Backflow Prevention at (864) 653-2046.
City of Clemson Vision Statement: Your Key Values
Does the city of Clemson pay utility bills?
The City of Clemson does not receive any of these fees. The City accepts American Express, Discover, Visa, and Mastercard. The City of Clemson offers six ways for you to pay your bill: 1. Online Utility Bill Pay: Either create an online account or utilize the quick pay option.
What payment methods does Clemson accept?
The City accepts American Express, Discover, Visa, and Mastercard. The City of Clemson offers six ways for you to pay your bill: 1. Online Utility Bill Pay: Either create an online account or utilize the quick pay option. You will need your account number and last payment amount to access either payment method. 2.
Does Clemson have a credit card processing fee?
Beginning September 1, 2021, all credit/debit card payments made to the city will be assessed a processing fee by the credit card company. The City of Clemson does not receive any of these fees.
How do I pay my enrollment deposit at Clemson?
Visit your Admitted Student Portal to indicate your plan to enroll at Clemson. Your response is non-binding. This form must be completed before you can pay your enrollment deposit. All incoming freshmen and transfer students must pay a nonrefundable $200 deposit online through their Admitted Student Portal.
Does Clemson have a fee for football tickets?
Clemson is the only college with a big-time football program that does not charge students for football tickets or add a fee that automatically covers sports tickets. With the start of the 2016 college football season kicking off, we look at the most expensive, cheapest, and in-demand games and teams.
How do I get a meter adjustment in Clemson SC?
Please come by City Hall at 1250 Tiger Blvd Ste 2, Clemson SC to pick up an adjustment form. This form will need to be filled out and submitted in order to be considered for an adjustment. Also, please document the dates of filling, plus a before and after read on the meter.