Paying your utility bill to the City of Chubbuck is a regular routine for residents and businesses in the area. The city offers convenient online and in-person payment options to fit every customer’s needs. This article will provide a complete guide to paying your City of Chubbuck utility bill through their website or third party payment portal.
Overview of City of Chubbuck Utilities
The City of Chubbuck provides essential utility services like water, sewer, sanitation, and stormwater to the community. Customers receive monthly utility bills for usage that must be paid on time to avoid late fees or service disruption.
The City offers various payment options to make it quick and easy to pay your utility bill You can pay online, by phone, mail, auto-draft, or in person at City Hall. They also offer payment assistance programs for qualifying households Excellent customer service is available to answer any billing questions.
Benefits of Paying Online
Paying your City of Chubbuck utility bill online has many advantages
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Convenience – Pay anytime, anywhere with an internet connection.
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Speed – Payments post instantly, avoiding mailing delays.
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Paperless – Go green by reducing paper bills and checks.
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Payment History – View past statements and payments in one place.
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Auto-Pay – Set up recurring payments to avoid late fees.
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Account Management – Update details, enroll in e-bills, check usage.
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Discounts – $5 discount for using direct online payment system.
Paying online helps you save time, paper, and money on late fees.
How to Pay Your Bill Through City Website
Follow these simple steps to pay your utility bill directly on the City of Chubbuck website:
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Click “Pay Utilities” button in the top menu
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Choose “Direct Pay” and enter your utility account number
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Enter payment amount from your latest bill
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Provide email address and click “Pay Now”
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Enter credit/debit card details and submit payment
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Receive email confirmation with payment details
Paying through the City’s website is the most convenient option to instantly post payments to your account.
Paying Through Third Party Xpress Bill Pay
The City of Chubbuck also offers online payments through their authorized third party processor Xpress Bill Pay:
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Go to www.xpressbillpay.com
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Click “Login to Pay Your Bills Online”
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Register for an account or log in
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Add your City of Chubbuck utility account
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Select a payment method and submit payment
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Receive confirmation email with transaction details
This option allows you to consolidate payments for multiple bills in one place.
Other Ways to Pay Your Utility Bill
If you prefer not to pay online, the City has other options:
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Mail check or money order to City of Chubbuck PO Box 5604, Chubbuck, ID 83202
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Pay by phone – call (208) 237-2400 and follow prompts
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Set up auto-draft from your bank account
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Pay in person at City Hall, 5160 Yellowstone Ave
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Use drive-thru dropbox located in City Hall parking lot
Choose the most convenient method that works for your schedule and preferences.
Avoid Late Fees and Service Disruption
Pay your City of Chubbuck utility bill in full by the due date to avoid:
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Late payment fees of $10 plus 1.5% interest
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Water service shutoff after final notice
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Reconnection fee of $25 during business hours or $75 after hours
Set calendar reminders for your bill’s due date and consider enrolling in autopay or paperless billing to prevent missed payments. Communicate with the utility billing office if you expect difficulty paying on time.
Payment Assistance Programs
If you are experiencing financial hardship and unable to pay your utility bill, the City offers assistance:
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Payment arrangements – Establish monthly installments
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Due date extensions – Get additional time without late fee
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LIHEAP – Federally funded bill payment assistance
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Payment matching programs – Bill match up to $250 through donations
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Low-Income Rates – Discounted base rates for qualifying households
Contact the utility billing office to discuss bill assistance options and avoid service disruption.
Excellent Customer Service
The City of Chubbuck utility billing team is available to help:
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By phone at (208) 237-2400 Monday-Friday 8am-5pm
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Email [email protected] for prompt response
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Visit City Hall at 5160 Yellowstone Ave
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Contact forms on website chubbuck.us
Get answers to billing questions, set up payment plans, resolve issues quickly. Their priority is friendly, efficient customer service.
Paying your City of Chubbuck utility bill is quick and easy through the online payment portal on their website or using Xpress Bill Pay. Avoid late fees and keep services uninterrupted by paying on time. Contact the billing office if you need assistance managing payments. Excellent customer service makes paying utilities simple each month.
Chubbuck Backflow Prevention Program
Below are
some pointers that can help you save water and money; Fix running toilets: Save up to 200 gallons a day Use the shower: Save up to 60 gallons a day Wash full loads of laundry: Save 42 gallons per load Turn off unused taps: Save 2 gallons per minute Use efficient appliances: Cut water use by up to 30% Water your lawn or garden during the cool morning hours As you can see, there are numerous relatively easy ways to conserve water and save money. For more suggestions and ideas or to get a listing of water saving appliances and products, visit the Environmental Protection Agency’s WaterSense web site.
Water, sewer and sanitation services are provided by the City and they are billed to you on one bill that is sent the last week of each month and are past due after the fifteenth (15th) of the following month. The residential billing rates are listed in the chart below.
| Water Service Base Rate | $30.57+ *Usage |
| Wastewater Service Base Rate | $65.15 |
| Sanitation Service Base Rate: | $18.50 |
| Monthly Base Rate: | $114.22 |
*Water Base Rate +$1.47 per 1,000 gallons metered usage. Deposit required to start services
January 2 – First day to apply for current year Homeowner’s Exemption or Circuit Breaker Benefits.
April 15 – Last day to apply for current year Homeowner’s Exemption or Circuit Breaker Benefits. To apply for Homeowner’s Exemption/Circuit Breaker Benefits at Bannock County Assessor’s Office (130 N 6th Ave, Pocatello, ID 83201 / (208)236-7260
If you have a question or concern about your utility bill, email Utility Billing at [email protected] or call the Utility Billing Office at (208) 417-7175.
| VARIABLE MONTHLY UTILITY RATES | |
|---|---|
| Additional Residential Sanitation Cart Rate | + $11.84 per cart |
| Fort Hall Irrigation | $16.10 (Subject to location) |
| Optional Recycle Cart Rate | + $5.00 per cart |
| After Hour Service Fee | + $25.00 |
| Delinquency Fee* | + 5% of the Outstanding Balance. Applied on the 16th of each month |
| Shut Off Fee | $50 applied on the second Wednesday of each month for accounts that are two months behind in payments. |
| Financial Return Fee | $30.00 |
*For payments received after the 15th of the month.
If you have a question or concern about your utility bill, email Utility Billing at [email protected] or call the Utility Billing Office at (208) 417-7175.
Base Rate: $30.57 plus $1.47 for each thousand (1,000) gallons of water used.
A deposit is required for all new service accounts. This deposit covers all three services offered by the City. Due to the fact that each individual’s or family’s water usage is unique, it is not possible to provide an average billing for a given residence in advance.
Water usage is metered for each residence within City limits. The majority of the residences in the City have electronic meters and will be billed for water usage on a month-by-month basis.
The Water Department has trained staff on duty Monday through Friday during regular office hours if you need your water service turned on or off for any reason including repairs. If you have an after hours emergency, contact the Chubbuck Police Department at 237-7172 and a trained staff member will assist you.
It is a misdemeanor, punishable by a $300 fine or six months in jail, to turn on, off or otherwise tamper with the City’s water meters. For safety reasons, only trained staff will be allowed access to your meter vaults. Please notify the Water Department if the lid on your water vault is not securely shut as this may be a safety hazard to children and pets. If the lid to the water meter vault on your property is damaged, please notify the Water Department as a faulty lid could result in pipes freezing and possibly rupturing. Please take care when mowing or trimming around water meter vaults to avoid damaging the lid.
Base Rate: $18.50 plus $11.84 per additional sanitation cart.
Residential pickup of garbage is provided once per week. See Streets and Sanitation for more information and to determine what day collection is made at your residence.
Your sanitation cart should be put out no sooner than twelve (12) hours before collection date. Collection times will vary from week to week, so ensure your cart is out before 7:00 am on collection date. Sanitation carts must be placed in the roadway near the curb with the wheels and handle pointing away from the roadway.
If your cart is overflowing, or inaccessible due to obstructions such as cars parked too closely, it will not be collected. If a person just has extra garbage and they want an additional empty some time during the week they can call and we will go empty their cart. The City offers a return service for $8.66. This amount will be be added to your utility statement.
The Sanitation Department has determined the following refuse to be unacceptable due to either ecological impact concern or weight that may potentially damage collection vehicles:
Prohibited Waste
- Building materials
- Rocks
- Concrete
- Tires
- Chemicals
- Paint
- Other hazardous materials.
If you place any of the listed items in your collection cart, it will not be collected. Trash that is too large to be placed in the cart or that is left outside the cart will not be collected. It is your responsibility to dispose of refuse that the City has determined to be unacceptable at the Bannock County Landfill 1500 N. Fort Hall Mine Rd. 208-236-0607.
Base Rate: $5.00 / month plus $5.00 per additional recycle cart.
The City of Chubbuck offers recycling services to any resident who wishes to participate. Participation is voluntary. For program information or to signup click the button below.
Lead and Copper Service Line Inventory
Are you thinking of installing or modifying a sprinkler system? Click the link below for more information from the City of Chubbuck.
View the map by clicking below.