How to Pay Your City of Charlotte Water Bill Online

Paying your City of Charlotte water bill online is a quick and easy way to ensure your payment is made on time each month. The City of Charlotte offers several convenient online payment options through their website. In this article we’ll walk through the different ways you can pay your Charlotte water bill online including setting up autopay or making one-time payments.

Online Payment Options with the City of Charlotte

The City of Charlotte website allows customers to pay their water bill through the online bill pay portal To get started, you’ll need your 10-digit utility account number and service address located on your monthly water bill.

There are a few ways you can pay your bill through the online portal:

• One-time Payments – Make a one-time payment on your account each month using your checking account, credit card, or debit card.

• AutoPay – Set up recurring automatic monthly payments from your checking account, credit card, or debit card so your bill gets paid on time without having to remember.

• Scheduled Payments – Schedule future one-time payments in advance if you don’t want automatic recurring payments.

To make a one-time payment, simply enter your account number, address, and payment details each month. For autopay or scheduled payments, you’ll save your payment information so it can be used for future transactions.

There is a $1.10 convenience fee charged by the third-party payment processor for online payments. However, it’s a small price to pay for the convenience and peace of mind of automated payments.

Step-by-Step Guide to Paying Online

Follow these steps to pay your Charlotte water bill online:

1. Go to the City of Charlotte Water website at https://www.charlottenc.gov/water/Pay-your-Bill.

2. Click on “Pay Water Bill Online” which will redirect you to the payment portal.

3. Enter your 10-digit utility account number without dashes.

4. Enter the street number of your service address where you receive water service.

5. Select whether you want to make a one-time payment or set up recurring autopay.

6. Enter your payment information including bank account or card details.

7. Review payment details and submit.

8. You will receive a payment confirmation page and receipt via email.

It’s that easy! The whole process takes just a couple of minutes. Your payment will typically process in 1-2 business days if submitted before 5 PM.

Payment Methods Accepted

The City of Charlotte accepts the following payment methods for online bill pay:

• Checking account – Pay directly from your bank account using your account and routing number.

• Credit card – Visa, MasterCard, American Express, and Discover are accepted.

• Debit card – Use a debit card backed by Visa, MasterCard, American Express, or Discover.

• Electronic check – Provide check information without having to send a paper check.

• Apple Pay / Google Pay – For mobile users, you can pay directly through these mobile wallets.

Making a payment from your bank account costs only the $1.10 convenience fee. Credit and debit card payments will incur an additional processing fee of around 2.5% of the transaction amount.

Benefits of Paying Online

Paying your water bill online with the City of Charlotte offers many benefits:

• Convenience – Pay anytime, anywhere in just minutes from your computer or mobile device.

• Payment reminders – Get email or text alerts when your bill is ready and due.

• Payment history – View up to 18 months of payment history online.

• Eco-friendly – Go paperless and avoid late fees.

• Security – Payments are secure and processed via encrypted channels.

• Rewards – Earn rewards when paying by credit card.

• Budgeting – Set up automatic payments to avoid missed payments.

• Accessibility – Manage payments online without visiting City offices.

Paying online helps you manage your water bill more efficiently each month.

Other Ways to Pay Your Water Bill

If you prefer not to pay online, the City of Charlotte also accepts payments via:

• Mail – Send a check or money order payable to the City of Charlotte. Allow 7-10 days for processing.

• In person – Visit the City of Charlotte Water Customer Service building.

• Drop box – Use the drive-up drop box at City locations.

• Phone – Call 704-336-7600 to pay by credit card or electronic check over the phone.

• Retail outlets – Pay with cash at Ace Cash Express or MoneyGram.

• Autopay transfer – Automatic bank draft from your account on the due date.

While the online portal is the most popular way to pay, these other options are available if needed. Be sure to have your account number handy regardless of payment method.

Online Payment Partner: Kubra EZ-Pay

The company that powers online payments for the City of Charlotte Water department is Kubra EZ-Pay. When you make a payment through the City’s website, you’ll be redirected to Kubra’s secure payment page to enter your details.

Kubra processes millions of utility payments each year. They provide reliable and compliant payment solutions to over 500 utility companies across all 50 states.

Some key things to know about Kubra:

• Kubra will store your payment information securely if you opt for auto-pay or scheduled payments. This allows streamlined checkout in the future.

• Kubra charges the $1.10 transaction fee per payment that is standard across all payment methods. This fee goes directly to Kubra, not the City.

• Kubra keeps your account and personal information private. Details are only used to process City of Charlotte payments and are not shared with third parties.

• You can contact Kubra’s customer support if you ever have questions or issues related to a payment.

Understanding that Kubra facilitates the payments provides an added layer of confidence in the reliability and security of the system.

Troubleshooting Tips for Online Payments

Paying your water bill online is typically quick and hassle-free. But issues can occasionally pop up. Here are some troubleshooting tips:

• Verify your account number – Double check the account number entered matches your water bill without any typos.

• Check service address – The address where you receive water service may be different than your mailing address.

• Contact customer support – If payments fail after multiple tries, contact the City to verify your account status.

• Update payment details – Make sure credit card or bank account info is still valid if you get a failure notice.

• Use primary account holder info – If paying by bank account, use the primary account holder’s information even if making payment from a joint account.

• Change browser/device – Sometimes a different web browser or mobile device can resolve technical issues.

• Refresh page – Reset the payment portal by refreshing the page or starting over if stuck mid-process.

The vast majority of payments process without a hitch. But if you run into trouble, try these tips before contacting the City’s customer service department.

Sign Up for E-Billing and Account Management

The City of Charlotte offers an online account management system called MyUtilities where customers can go paperless and manage payments.

With MyUtilities you can:

• Receive paperless billing via email

• View current and past water bills

• Make one-time payments

• Set up autopay

• Manage payment methods

• View payment history

• Update account and contact information

• Sign up for billing reminders and alerts

To sign up, you’ll need your account number handy. Then create a MyUtilities login linked to your account.

Going paperless with e-billing helps you conveniently manage your City of Charlotte water account while saving paper and postage.

Ensuring On-Time Payments and Avoiding Fees

Paying your water bill online makes it easier to pay on time and avoid late fees. Here are some tips:

• Mark your calendar – Make a monthly reminder on the due date so it doesn’t sneak up on you.

• Go paperless – Opt for e-billing and set up email/text reminders through MyUtilities.

• Setup autopay – Automate payments from your account on the due date.

• Schedule payments – Pick a recurring day each month to schedule payments in advance.

• Pay early – Submit payment a few days before the due date to allow processing time.

• Check account status – Log in and check your balance a couple weeks before the due date.

• Look for notices – Don’t ignore shutting off notices which indicate past due payments.

• Update contact info – Keep mailing address, email, and phone number updated to receive important notices.

Avoiding late fees provides peace of mind. And remembering to pay on time helps