Living in the city of Carrollton comes with great community amenities like water, sewer, sanitation, and more. As a resident, you receive monthly utility bills from the city for these services that must be paid on time. The City of Carrollton offers various convenient payment options to keep your account in good standing.
Below we will cover everything you need to know about paying your City of Carrollton utility bill online, by phone, mail, or in person.
Online Bill Pay
The fastest and most convenient way to pay your City of Carrollton utility bill is online through the city’s website Simply visit wwwcityofcarrollton.com and click on the “Pay Bill” link at the top of the homepage.
This will direct you to the online payment portal where you can login or register your account. Have your most recent utility bill handy to reference your account number and current balance due.
Through the online bill pay system you can make a one-time payment or set up recurring payments using your checking account, credit card, or debit card. The site accepts Visa, Mastercard, Discover and American Express.
Online payments are processed instantly with no fees You’ll receive an emailed receipt for every transaction and can view your payment history
Pay By Phone
For fast automated payments, you can call the City of Carrollton’s toll-free payment line at 1-855-748-3075. This IVR phone system is available 24/7 for your convenience.
When prompted, key in your 10-digit utility account number and the exact amount owed. Have your latest bill in front of you to reference the account details and balance.
The automated phone system securely accepts Visa, Mastercard, Discover, American Express and electronic check payments from your bank account. At the end you’ll receive a confirmation number for your records.
Pay In Person
To make an in-person utility bill payment, visit the City of Carrollton Municipal Complex located at 315 Bradley St, Carrollton, GA 30117.
The Utilities Department is open Monday through Friday from 8:30am to 5:00pm. You can pay with cash, check, money order or credit/debit card. Be sure to have your current utility bill with you to provide your account information.
After processing your payment, the clerk will provide you with a receipt to retain for your records. Paying in person ensures same day posting to your account.
Use the Drive-Thru
For fast and easy bill payment without leaving your vehicle, use the drive-thru window located on the right side of the Municipal Complex building.
Pull up to the window during business hours with your current bill and preferred payment method. The city employee will assist you in processing your utility payment and provide a receipt. This is the quickest way to pay in person.
Pay by Mail
Sending your payment by mail is another option offered by the City of Carrollton. Simply mail your payment stub from your current bill along with a check or money order to:
City of Carrollton
PO Box 1949
Carrollton, GA 30112
Write your 10-digit City of Carrollton utility account number on the check or money order to ensure proper crediting to your account. Allow 5-7 business days for mailed payments to be received and processed.
Enroll in Auto Pay
For hassle-free payments, enroll in automatic monthly billing through the City of Carrollton’s online bill pay system. This automatically deducts your utility bill from your chosen bank account each month.
To start auto-pay, login to your online account and click on “Recurring Payments”. Enter your bank account details to link it to your City utility account. You’ll receive email reminders 3 days before the auto-payment date.
Payment Extensions
If you need extra time to pay your utility bill, you can request a payment extension by calling the City of Carrollton Utility Billing office at 770-834-2005 before the due date.
Extensions are granted on a case-by-case basis depending on account history. Be prepared to provide information to support your request. Avoid excessive extension requests to prevent service disruption.
Avoid Late Fees
To avoid late fees on your City of Carrollton utility bill, make sure to remit payment in full by the due date printed on your monthly statement. Late fees are typically 10% of the overdue balance.
Accounts with multiple late payments may also be charged a deposit fee. Setting up automatic monthly payments can help prevent late penalties.
Assistance for Low Income Customers
The City of Carrollton partners with LIHEAP and other programs to offer utility payment assistance for qualifying low income residents.
Contact the Utility Billing office if you are struggling financially and need help with past due bills. They can screen you for eligible assistance programs.
Keeping your City of Carrollton utility account current is important. Take advantage of the secure online payment system for fastest processing. Seek help if needed to avoid disruption of your essential services.
Carrollton Municipal Court Payment Kiosk
What services does the city of Carrollton utility billing department provide?
The City of Carrollton Utility Billing Department provides services in billing and payment, deposits and water taps. We are committed to providing superior service at each opportunity and we strive to be accessible to our customers.
How often are utility bills rendered in Carrollton?
Utility bills are rendered every month and represent approximately 30 days of service. There are two basic classes of service: commercial and residential. The following services are billed on the City of Carrollton utility bill: For current water and wastewater rates, click here.
How do I pay a bill in Carrollton?
Drop Box – A drop box is located at the City of Carrollton Administrative offices at 315 Bradley Street for delivering payment via check after normal business hours. Pay by phone – 833-892-0172 with credit/debit card 24 hours a day (Visa or MasterCard accepted). Mail-In Payments – The City of Carrollton will also accept payments through the mail.
What can I do online in Carrollton?
Pay current utility bills and view a six month history. Check to see if there’s a warrant in your name. Pay for and renew alarm permits online. Pay fines online. Access the Carrollton Public Library online, renew books, and more. Register and pay for recreation memberships and programs.
What does the City of Carrollton bill for?
The City of Carrollton bills monthly for water and sewer and, if inside city limits, trash and drainage.
How much does it cost to connect a utility to Carrollton?
A $75 (minimum) deposit is required for new residents. A service connection fee of $15 will be billed to your first month’s bill. Connection of new utility service in the City of Carrollton will usually be scheduled two business days from the date the application requirements are completed. Complete your request online here.