Paying your City of Boise utility bill on time each month is important to avoid late fees and service disruptions. The city offers residential and business customers multiple convenient ways to pay utility bills for water, sewer, trash, recycling and drainage services. In this comprehensive guide, we will explain the available payment options, provide step-by-step instructions, and answer frequently asked questions about paying City of Boise utility bills.
Online Bill Pay
The fastest and most convenient way for most customers to pay their City of Boise utility bill is online through the PayStation website at bill.paystation.com/boise. Paying online is easy, secure, and lets you avoid stamps, paper checks, and trips to City Hall.
To pay your bill online, you will need your account number and current balance due from your paper billing statement If you are a first-time user, register for an account on PayStation to access enhanced account management features like reviewing billing history and enrolling in autopay.
Follow these simple steps to pay your City of Boise utility bill online:
- Go to bill.paystation.com/boise
- Enter your account number and balance amount
- Select whether you want to make a one-time payment or set up recurring payments
- Enter your payment information, like credit/debit card or bank account
- Confirm payment details and submit
Online payments are processed instantly, so you can have peace of mind knowing your payment was received. You will also receive an emailed receipt for your records.
Pay By Mail
If you prefer not to pay online, you can mail in your utility bill payment to City of Boise Utility Billing Services.
To pay by mail
-
Write your payment amount on your bill stub
-
Make check or money order payable to City of Boise
-
Mail bill stub and payment to:
City of Boise Utility Billing Services
PO Box 2600
Boise, ID 83701-2600
Be sure to mail your payment 7-10 days before the due date listed on your statement to ensure it arrives on time. Payments received after the due date will incur late fees. The city includes a return envelope with your monthly bill for added convenience.
Pay In Person
For those who want to hand-deliver their payment or pay with cash, in-person payment is available at Boise City Hall.
Utility billing payments can be made at:
Utility Billing Services Office
Boise City Hall
150 N Capitol Blvd
Boise, ID 83702
The office accepts cash, checks, money orders, and credit/debit cards. You can also use the drop box located at the main entrance of City Hall on Capitol Blvd to deposit a check payment after business hours.
24-Hour Automated Payment Line
The City of Boise offers a 24-hour automated phone payment system at 1-877-896-9230. Call anytime to make quick payments by credit/debit card or electronic check. You will need your account number and payment information.
Boise AutoPay
For ultimate convenience, sign up for Boise AutoPay to have your utility bill paid automatically each month. AutoPay withdrawals funds from your chosen payment method so you never miss a payment deadline.
Enrolling in AutoPay is easy:
- Log into your PayStation account
- Under Account Management, select AutoPay
- Choose your preferred payment method and date
- Submit your enrollment
AutoPay ensures your utility services continue uninterrupted by making sure your bill gets paid on time, every time.
Payment Arrangements for Past Due Balances
If you have fallen behind on payments and have a past due balance, call (208) 608-7460 to set up personalized payment plan options and avoid service disconnection. The friendly Utility Billing Services team will work with you to make paying past due amounts more manageable.
Frequently Asked Questions
What payment methods can I use to pay my utility bill?
The City of Boise accepts payments by credit/debit card, bank account (ACH), check, cash, and money order. Online payments, the automated phone line, and in-person payments allow credit/debit cards.
When is my utility bill due each month?
Utility bills are due on the 25th of each month. Late fees apply to payments received after the due date.
How much are late fees?
A 1.5% late penalty is assessed if payment is not received by the due date.
Can I see my payment history online?
Yes, by registering for an account on PayStation you can view your last 24 months of billing and payment history.
What if I’m going on vacation when my bill is due?
Enrolling in AutoPay ensures your bill gets paid even while you’re away. Or you can call ahead to arrange a payment extension if needed.
What if I’m moving?
Contact Utility Billing Services at least 3 days before your move date to arrange final payment and account closure. Provide your forwarding address for your final bill.
Who do I call for additional help?
Contact Utility Billing Services at (208) 608-7460 Monday-Friday 8am-5pm with any other questions.
Paying your City of Boise utility services bill on time prevents late fees, service disruption, and other headaches. This guide explains how to easily pay your bill online, by mail, in person, or by phone based on your preferences. Reach out to the Utility Billing Services team if you need personalized assistance managing payments.
