Paying your utility bill to the City of Baytown just got easier with their new online payment system. While you previously could pay online, the new portal offers an improved customer experience to provide a convenient one-stop-shop for all your billing needs. In this article, I’ll walk you through everything you need to know to pay your City of Baytown bill online.
Creating Your Online Profile
To get started paying your bill through the new portal, you first need to create an online profile. Here are step-by-step instructions:
- Visit the Baytown Utility Billing website.
- Click “Log In” and choose to create an account with Google, Apple, Facebook etc. or use your email.
- Enter your information and verify your email to activate your account.
Once your profile is created, you need to link your utility account to it.
- In the portal, click “Baytown Utility Billing” and “Utility Billing.”
- Select “Accounts” and then “Link to Account.”
- Enter your account ID and CID from your mailed letter.
- Click submit.
Your profile setup is complete! Now you can access your account online,
Paying Your Bill
To pay your bill through the portal
- Log into your account.
- Select “Payments” from the menu.
- Choose your payment amount and select whether you want to pay the total amount due or a custom amount.
- Enter your payment information and submit.
It’s that easy! The portal accepts credit cards, debit cards, and eChecks. You’ll receive a confirmation email after paying.
Other Features
In addition to paying your bill, the portal offers other useful features:
- View past bills – Access up to a year’s worth of previous bills.
- Usage tracking – Monitor your monthly water usage.
- Paperless billing – Opt out of mailed paper bills.
- Notifications – Get email or text alerts for bills, outages, due dates and more.
- Account management – Update account and contact information.
Frequently Asked Questions
Here are answers to some common questions about paying your bill online:
What forms of payment are accepted?
You can pay with credit cards, debit cards, or electronic checks. Unfortunately pay-by-phone is no longer an option.
What if I’m moving?
Your customer ID will stay the same if you move within Baytown, but your account number will change. The new account number for your address will be provided when service begins.
Will my services be disrupted?
No, paying online will not cause any disruption to your current utility services.
Can I still pay in person?
Yes, you can still pay by mail, at City Hall drop boxes, and at alternate payment locations like grocery stores.
Is there an app I can use?
Currently there is no mobile app, but the portal is mobile-friendly allowing you to pay on your smartphone.
Paying your City of Baytown utility bill is now easier than ever thanks to the improved online portal. With just a few simple steps, you can create your account, link your utility bill, and pay immediately or setup recurring payments. The portal offers a seamless billing experience all in one place.
Accessing Your Account and Paying Your Bill
Visit the Utility Bill Online Payments web page.
The information below will guide you through the process of setting up a new Utility Services account with the City of Baytown.
If You Don’t Receive Your Bill
Failure to receive a bill does not relieve the customer from the obligation of paying the amount due or the penalties accrued due to non-payment of the bill.
If your bill is not received 10 days prior to the above referenced due dates, please contact the Customer Service office for payment amount and due date information.
If your account is not paid by the due date, a 10% late charge shall be assessed to the amount of water charge. This amount will be shown as the gross amount on the bill.
At this time, delinquent notices are mailed as a friendly reminder, giving the customer an additional 12 days from the original due date to pay their bill.
Penalties will not be waived for failure to receive your bill. Please contact the Post Office if you are experiencing problems receiving your bills.
Approximately 26 days from the original bill date, if payment has not been received in our office before 4:00 p.m., services are automatically scheduled for disconnection and a $50.00 delinquent fee will be assessed.
If you’re paying a delinquent bill online, please allow 2 to 3 business days for file transmittal and payments to be applied to your account.
| Service | Fee |
|---|---|
| Broken Lock / Device | $50.00 |
| Damaged Register | $250.00 |
| Delinquent Fee | $50.00 |
| Late Charge | 10% of Bill |
| Meter Test | $25.00 |
| Pulled Meter – Tampering | $150.00 |
| Pull Straight Line | $250.00 |
| Reread (first and after) | $10.00 and $25.00 |
| Returned Check | $30.00 |
| Transfer of Service | $25.00 |
| Vacant – Unauthorized Use | 200.00 |