How to Pay Your City of Bartlett Water Bill Online, by Phone, or In Person

Paying your water bill to the City of Bartlett is an important responsibility for all residents and businesses that receive water services. The city aims to make paying your water bill as convenient as possible with multiple options to pay online, by phone, by mail, or in person. In this comprehensive guide, I’ll walk through the different payment methods and policies related to the City of Bartlett water bills.

Overview of City of Bartlett Water Bills

The City of Bartlett provides water services to residents and businesses located within the city limits as well as some areas within the Annexation Reserve. The Utility Billing/Water Department handles water accounts and billing for City of Bartlett customers.

• Water bills are sent out monthly and are typically due by the 10th of each month. Late fees apply to any bills paid after the due date.

• The city offers residential and commercial water service rates. Rates vary based on location inside or outside city limits.

• The Utility Billing Department also handles accounts for sewer service and garbage pickup provided by the city, These charges will appear on your monthly water bill

• Any leaks, maintenance or issues on the customer’s side of the water line are the responsibility of the account holder. The city is only responsible for leaks on their side of the water line.

Paying Your City of Bartlett Water Bill Online

The fastest and most convenient way to pay your City of Bartlett water bill is online through the city’s website Here’s how to pay online

• Go to www.cityofbartlett.org and click on “Online Payments” at the top of the page.

• This will redirect you to the online payment portal. Click on “Pay Water Bill.”

• Enter your 10-digit account number and 4-digit PIN. First-time users will need to register their account.

• Select whether you want to pay the total balance or a partial payment.

• Enter your payment information including credit card or checking account details.

• Payments made before 5 PM will be processed same day.

• You can also set up automatic monthly payments through the online system.

Paying online is the best option for fast and secure payment processing 24/7. You can complete the entire transaction in just a few minutes and avoid mailing in checks or visiting City Hall.

Paying Your City of Bartlett Water Bill by Phone

If you prefer to pay your water bill over the phone, the City of Bartlett offers a few different options:

• Call the Automated Phone Payment System at 901-385-5587. This system will guide you through the steps to enter account details and make a payment.

• Call the Utility Billing Department at 901-385-5585 during normal business hours, Monday-Friday 8am-5pm. Staff can take your payment over the phone.

• Enroll in Monthly AutoPay by calling the Utility Billing Department. Provide your account details and a payment method to have your bill paid automatically each month.

• The city accepts Visa, MasterCard, Discover and electronic checks for phone payments.

• A small fee applies to phone payments made via credit/debit card. No fee for electronic checks.

• Phone payments completed before 5pm will be processed same day.

Paying by phone is convenient if you don’t have consistent internet access or need to speak with the Utility Billing staff.

Paying Your City of Bartlett Water Bill by Mail

To pay your City of Bartlett water bill by mail:

• Send your payment to City of Bartlett, PO Box 341027, Bartlett TN 38134

• Include your 10-digit account number on the check or money order.

• Allow 7-10 business days for mailed payments to process. Pay early to avoid late fees.

• Do not mail cash – checks or money orders only.

• Sign up for AutoPay to have payments automatically mailed each month.

Mailing in payment is an easy option if you prefer to pay by check or money order. Just make sure to mail your payment 7-10 days before the due date.

Paying Your City of Bartlett Water Bill In Person

You can also pay your water bill in person at Bartlett City Hall:

• City Hall Address: 6400 Stage Rd, Bartlett, TN 38134

• The Utility Billing Department is located inside City Hall.

• Cash, checks, credit and debit cards are accepted for in-person payments.

• City Hall hours are Monday-Friday 8am-5pm. The office is closed weekends and holidays.

• Night drop-box available behind City Hall for after hours payment drop off.

• Long lines are common on due date so come early to avoid wait times.

Paying your water bill in person is the best option if you prefer to pay with cash or need same day payment processing. Just be sure to arrive early to avoid long wait times.

Setting Up Automatic Payments for Your Water Bill

For hassle-free water bill payments, consider enrolling in AutoPay:

• With AutoPay, your monthly water bill is paid automatically on the due date by debiting a checking account or credit card.

• You’ll still receive a monthly statement showing the amount to be debited.

• Enroll online through the payment portal or by calling the Utility Billing Department.

• Update your AutoPay details anytime by contacting Utility Billing.

AutoPay saves time and gives peace of mind that your bill will be paid on time every month. Highly recommend this option for easy water bill management.

Assistance Programs for Paying City of Bartlett Water Bills

If you are struggling to keep up with water payments, the City of Bartlett offers assistance:

• The Family Funds program provides bill payment assistance for qualifying low-income residents. Apply through the Community Services office.

• Payment arrangements can be set up for customers who cannot pay the full balance due. Call Utility Billing to discuss options.

• Deferred payment plans are available in qualifying hardship cases. Restrictions apply.

Do not hesitate to contact the city if you anticipate having trouble paying your water bill. They can advise you on bill assistance programs or alternative payment solutions.

Avoid Late Fees and Service Disruption

To avoid additional fees and potential service disruption:

• Pay your water bill by the due date, typically the 10th of each month. Late fees apply after the due date.

• If your account falls delinquent for two billing cycles, your water service may be disconnected.

• Reconnection fees apply if service is disrupted for nonpayment.

• Payment arrangements may help avoid shut offs but accounts must be kept current.

Pay or arrange payment on time every month to avoid penalties. Communicate with the Utility Billing Department as early as possible if you anticipate payment issues. They can advise on options before an account becomes delinquent.

Contact City of Bartlett Utility Billing for Water Bill Help

The City of Bartlett Utility Billing Department can answer questions about your water account, bills, and payment options:

• Phone: 901-385-5585

• Email: [email protected]

• Address: 6400 Stage Rd, Bartlett TN 38134

Do not hesitate to reach out to the utility billing office if you need help understanding your water bill charges, making a payment, setting up AutoPay, handling a dispute, or applying for assistance programs. The knowledgeable staff is there to help City of Bartlett water customers manage accounts and payments.

Paying your water bill to the City of Bartlett is quick and painless when you use one of the convenient online, phone, mail or in-person options. Set up AutoPay or calendar reminders so your payments are made easily and on time every month. Reach out for assistance if you ever have trouble making a payment. Being an informed and proactive customer will help you stay on top of your City of Bartlett water account.