Paying your water bill is an essential task for any resident or business in the City of Aurora With easy online payment options, you can take care of this chore quickly and conveniently from home. In this article, we’ll walk through everything you need to know about paying your City of Aurora water bill online
Overview of Aurora Water Billing
The City of Aurora issues around 50,000 water bills every two months. Water consumption data is collected from meters throughout the city using remote meter reading towers. This data is then saved in the billing software system.
Bills are issued bi-monthly and provide detailed breakdowns of all charges. The city offers various payment options and services related to water billing.
When opening a new account the city will ask for your name, address date of birth and other identifying information to verify your identity as required by federal law. You’ll also need to show a driver’s license or other ID documents. The same verification occurs when accessing an existing account.
Online Account Management
The easiest way to pay your bill is through the city’s online portal at https://www.aurora-il.org/1016/Water-Billing. With an online account, you can:
- View current and past bills
- Check payment history
- See consumption data
- Pay bills instantly
- Set up autopay
- Go paperless with e-bills
To start e-billing, register through the online portal or call 303-739-7388. You’ll get one more paper bill before fully switching to paperless.
Be sure to update your email if it changes to keep receiving e-bill notifications.
Payment Options
In addition to online payments, the City of Aurora offers several other convenient ways to pay your water bill:
Phone Payments
The city’s automated pay-by-phone system is available 24/7 at 303-739-7388. You can make one-time payments using Visa, MasterCard, Discover or electronic checks.
Mail-In Payments
Send your payment stub and check or money order payable to City of Aurora at:
City of Aurora
P.O. Box 629
Aurora, IL 60507
Please allow 5-7 days for processing. Write your account number on the check/money order and include payment stub.
Drop Boxes
Place your payment (check or money order only) in one of the secure water bill drop boxes located at:
- Aurora City Hall (44 E Downer Pl)
- Aurora Police Department (1200 E Indian Trail Rd)
- Clark Service Center (910 S Chambers Rd)
In-Person Payments
Bring your payment to the Water Billing office on the 4th floor of Aurora City Hall (44 E Downer Pl). They accept cash, check, credit/debit and money orders.
Office hours are Monday-Friday 8am-5pm.
AutoPay
Set up automatic monthly payments from your checking account to pay either the full balance or budgeted amount. Complete the auto-pay form at https://www.aurora-il.org/1016/Water-Billing and return it by mail, drop box or in-person.
Payment Plans
If you’re facing financial hardship and struggling to pay your water bill, the city offers payment plan options, including:
- Payment extensions – One-time extension allowing extra time to pay current bill
- Promissory notes – Formal monthly payment plan to pay past-due balance over 6-12 months
- Budget billing – Pay averaged amount each month based on past usage
Contact the Water Billing office at 630-256-3600 to discuss payment arrangements tailored to your situation.
The city also has an Aurora Water Cares program providing bill assistance for qualifying low-income households. Call 1-833-559-2837 to learn more.
Avoid Late Fees
Water bills are due on the 12th of every odd-numbered month. A 10% late penalty is added if payment is not received by the due date.
Sign up for e-billing or account notifications to receive due date reminders. Pay online, by phone or through auto-pay to ensure on-time payment if you’ll be out of town.
Monitor Usage
Log in to your online account regularly to monitor daily consumption and detect any unusual spikes that could indicate leaks. Enabling eye on water alerts will notify you of abnormal usage patterns.
Be sure to update account information if your mailing address changes so you continue receiving bills on time.
Contact Information
If you have any questions about your City of Aurora water bill, payment options or account management, contact the Water Billing office:
Phone: 630-256-3600
Email: [email protected]
Office Hours: Monday-Friday 8am-5pm
Address: 44 E Downer Place, Aurora, IL 60505
Paying your water bill is a simple process with the City of Aurora’s convenient online and automated payment options. Sign up for an online account to take control of your bill and avoid late fees. Contact the Water Billing office if you need to set up payment arrangements. Consistently monitoring your usage and account details ensures accurate, on-time billing.
Automatic Payment by Bank Draft/Credit Card
The City of Aurora offers Automatic Water Bill Payment which automatically withdraws your bimonthly water bill from your checking account on the due date. To sign up for this service, simply fill out this form, English Espanol, attach a voided check and submit it to the Water Billing Division. You can also self-register for this service through our online system.
The City of Aurora also offers Automatic Water Bill Payment by charging your credit/debit card for the bi-monthly water bill on the due date. Registration for this service must be done through our online system.
To change or terminate your Automatic Payment, complete this form, English Espanol, and return it to the Water Billing Division or use our online system.
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FAQ
What is the phone number for Aurora water bill pay?
Where do I pay my water bill in Laurel Mississippi?
How do I pay my water bill in California?
Where to pay city of Atlanta water bill?
How do I pay my water bill in Aurora IL?
Send a check or money order to City of Aurora, PO Box 2697, Aurora, IL 60507-2697. Please include your account number on your check and allow at least 10 business days for mail delivery and processing. Water bill payments are accepted in person at two of our locations Monday through Friday 8:00am-5:00pm:
Does Aurora offer automatic water bill payment?
The City of Aurora also offers Automatic Water Bill Payment by charging your credit/debit card for the bi-monthly water bill on the due date. Registration for this service must be done through our online system.
How often does the city of Aurora issue water bills?
The City of Aurora issues approximately 50,000 water bills on a bi-monthly basis. We have towers located throughout the city that read the water consumption data from the water meters remotely and save that data in our billing software.
How do I pay a bill in Aurora IL?
Pay with cash, check, or credit/debit card at our payment kiosk available 24 hours a day located outside of City Hall, 44 E Downer Place, Aurora, IL. You must have your account number to use this service and no change is given from the kiosk. Send a check or money order to City of Aurora, PO Box 2697, Aurora, IL 60507-2697.
What time is the Aurora Municipal Center open?
The Aurora Municipal Center is open 9 a.m. to 4 p.m. Monday to Friday by appointment, for payments and for limited walk-in services. Walk-in payments are available for Water Billing and Cashier Services. To make an appointment, contact departments directly, or contact Access Aurora at 303.739.7000.
How do I send a check or money order in Aurora IL?
You must have your account number to use this service and no change is given from the kiosk. Send a check or money order to City of Aurora, PO Box 2697, Aurora, IL 60507-2697. Please include your account number on your check and allow at least 10 business days for mail delivery and processing.