The Easy Guide to Paying Your City of Auburndale Utility Bill Online

Paying your utility bill to the City of Auburndale is now easier than ever thanks to their online bill pay system This convenient online option allows residents to view their account details and pay their bill completely online, eliminating the need to mail payments or visit City Hall. In this comprehensive guide, we’ll walk you through everything you need to know about setting up online bill pay with the City of Auburndale and making quick and easy online payments

Getting Started with Online Bill Pay

To get started with online bill pay through the City of Auburndale’s website, you’ll first need two key pieces of information – your account number and mailing address number.

• Your account number can be found printed directly on your monthly utility bill. This is a unique number assigned specifically to your home or business

• The mailing address number refers to the numeric portion of your mailing address on your utility bill. For example, if your address is 123 Main St, your mailing address number would be 123.

You’ll need both your account number and mailing address number to log into your account for the first time,

The City of Auburndale provides a few examples on their website to illustrate finding your account and mailing address numbers:

Account Name – Mailing Address – Account Number – Log in Credentials

Joe Smith – 6789 Plaza Drive Auburndale, FL 33823 – 12345 – Account Number: 12345, Password: 6789

Smith Services Inc – PO Box 11021 Auburndale, FL 33823 – 98765 – Account Number: 98765, Password: PO

Logging In and Viewing Your Account

To log in to your online account, go to the City of Auburndale Utility Bill Pay website at https://utility.auburndalefl.com/ubs1/.

On the homepage, you’ll see fields to enter your account number and password. Input the information as outlined above and click “Login”.

Once logged in, you’ll be able to view details about your City of Auburndale utility account, including:

• Account balance and payment due date
• Payment history
• Usage details and graphs
• Account address and contact information
• Bill statements and inserts
• Payment settings like auto-pay enrollment

Reviewing this information online is a great way to monitor your utility usage and stay on top of your account.

Paying Your Bill Online

The most convenient feature of the online system is the ability to pay your utility bill directly on the website.

To make a payment, log into your account and click on the “Make Payment” link. You can then choose a payment amount – either the total balance due or a custom amount.

The City of Auburndale offers several payment options:

• Credit/debit card – Visa, MasterCard, American Express and Discover are accepted. A third-party convenience fee will be charged.

• Electronic check – Pay from your bank account instantly with no convenience fee.

• Mail-in check – If you prefer to pay by traditional paper check, you can have a payment coupon mailed to you.

Once you enter your payment information and submit, your transaction will be processed immediately. You’ll receive a confirmation email and your account will reflect the payment. It’s that quick and simple!

Some key tips for online payments:

• Pay early to avoid late fees – online payments post instantly, so you can pay the day before your due date.
• Keep your account secure – don’t share your login credentials. Use a strong password.
• Check your confirmation – verify payment info like amount and account charged are correct.
• Save time – no more mailing paper checks and waiting for payments to process.

Managing Your Online Account

The online portal allows you full account management from your computer or mobile device. Here are some key features to take advantage of:

• Update contact information – keep your phone, email and mailing address current.
• Enroll in paperless billing – receive bill statements electronically to save paper.
• Set up automatic payments – schedule recurring payments from a card or bank account.
• View payment history – check past transactions made to your account.
• Monitor usage – track your electric, water and other utility usage over time.
• Request service – submit service requests like establishing new service.
• Receive notifications – opt in to get bill reminders, outage alerts and more via email.

Keeping your online account up to date ensures timely communication and convenient access to your City of Auburndale utilities.

Troubleshooting Tips

If you have any trouble with the online bill pay system, here are some top issues and solutions:

• Forgot account number – Check your latest utility bill for the printed account number. Call the City for assistance looking it up.
• Forgot password – Use the “Lost Your Password” link to reset it online. You’ll need account verification info.
• Incorrect balance – If your balance seems off, review recent payments and usage. Call the City to investigate any discrepancies.
• Can’t login – Double check your account number and password entries for typos. Try resetting your password.
• Payment error – If your payment fails, refresh and try a different card or bank account. Check for payment verification at your bank.
• Account lockout – Too many incorrect login attempts will temporarily lock your account. Call the City to unlock it.

If you continue having trouble, don’t hesitate to call the City of Auburndale Utility Billing Department for support getting your online account issues resolved.

Convenience and Control at Your Fingertips

Paying your utility bill online through the City of Auburndale website provides residents unmatched convenience, speed and account control. By following this guide, you’ll see how easy it is to view your account details, make payments, update information and manage utilities completely online. Switching to paperless billing and automatic payments can further simplify your life. With anytime access from your devices, you can stay on top of your City of Auburndale utility account like never before. The online tools offer customer service, savings and satisfaction just a click away!