Paying your utility bill is an essential part of being a resident in the City of Ashland The city provides important services like electricity, water, sewer and more. It’s important to pay your utility bill on time each month to avoid service interruptions In this article, we’ll walk through the various ways residents can pay their utility bill to the City of Ashland.
Online Bill Pay
The easiest and most convenient way for many residents to pay their utility bill is online. The City of Ashland offers online bill pay through their website.
To pay online, first you’ll need to create an account on the online portal. You can do this by going to https //coautilities.authoritypay.com and registering with your new account number and CID found on your monthly utility bill.
Once registered, you can log into your account anytime and make a payment by credit card or from your bank account. You’ll also be able to view your balance and payment history when you log in.
Paying online allows you to skip mailing in a check or going to the utility office. You can pay from anywhere at anytime right from your computer or mobile device.
Automatic Payments
Another convenient option offered by the City of Ashland is to enroll in automatic payments. This allows your utility bill payment to be automatically deducted from your bank account each month.
To enroll, you’ll need to download the auto-pay authorization form from the city’s website and submit it along with a voided check. Payments will then be withdrawn on the due date each month going forward.
Automatic payments save you time and give you peace of mind that your bill is being paid on time. You won’t have to worry about mailing payments or potential late fees.
Pay by Phone
For those who prefer to pay their utility bill over the phone, the City of Ashland offers a pay-by-phone option.
Simply call 1-888-705-1213 and follow the prompts. You’ll need to enter your account number and customer ID number from your bill. Payments can be made by credit card or check.
Paying by phone is quick and easy for those who don’t want to mess with mailing in payments or enrolling in automatic deductions. Just dial in anytime to make your payment.
Pay In Person
You can also pay your City of Ashland utility bill in person at one of their customer service locations:
- Utility billing at The Grove: 1195 E Main St, open Fridays 9am – 1pm
- Senior Center: 1699 Homes Ave, open Mondays 9am – 1pm and Wednesdays 11am – 3pm
- City Hall: 20 E Main St
When paying in person, you can pay with cash, check, money order or credit card. Be sure to bring your latest bill with you so you have your account number.
Paying in person allows you to talk to a customer service rep if you have any questions about your bill. Just be aware of the limited office hours if choosing this option.
Drop Boxes
For those who prefer to mail in a check, the City of Ashland has utility bill drop boxes located around the city. These locked drop boxes allow you to drop off your payment at your convenience without having to go to the post office.
Drop box locations:
- Corner of City Hall: 20 E Main St
- Plaza downtown next to the mailbox
- Near the Police Station: 1175 E Main St
Be sure to leave yourself enough time for mailed payments to be received by the due date to avoid any late fees.
Payment Plan
If you’ve fallen behind on utility payments, the City of Ashland does offer payment plans. You’ll need to complete an online application to set up a customized payment plan that works with your financial situation.
Payment plans allow you to pay off an outstanding balance over time while keeping your utilities on. This helps avoid utility shut offs.
Assistance Programs
The City of Ashland also offers assistance programs for low income residents who are struggling to pay their utility bills.
The Ashland Low Income Energy Assistance Program provides aid for utilities like electricity, heating, cooling and water. Discounts are also available for qualified seniors.
Reaching out to local organizations like Salvation Army, St Vincent De Paul and others can also help low income residents get financial assistance paying utility bills.
Avoid Late Fees
To avoid late fees on your City of Ashland utility bill, be sure to pay the total amount due by the due date each month. Payments received after the due date will incur a penalty.
Review your bill carefully and note the due date each month. Mark your calendar with a reminder if that helps. And allow enough time for mailed payments to be received and processed by the due date.
Review Payment History
When you log into your online account on the City of Ashland utility portal, you can review your balance and payment history. This allows you to double check that payments you’ve made have been received and processed properly.
Reviewing your payment history periodically can help you catch any discrepancies right away instead of being surprised when you receive your next bill.
You can also contact customer service if you ever have any questions about your payment history or amount due.
Update Billing Preferences
Within your online account, you can update your billing preferences and communication methods. Options include:
- Paperless billing to receive bills electronically
- Phone number on file for automated reminders
- Email address to receive e-notices
Updating your billing preferences ensures you receive important notices on time and in your preferred format.
Avoid Service Disruptions
To avoid any disruption to your electricity, water, sewer or other utility services, be sure to pay your bill in full and on time each month. Even if you cannot pay the full amount, contacting customer service before the due date can help avoid service interruptions.
Review all notices about past due amounts carefully and resolve any issues right away. Work with customer service to set up payment plans if needed. But be aware that utility service can be suspended for non-payment to avoid accumulating large overdue balances.
Moving In or Out
If you are moving into a new home or apartment in Ashland, you’ll need to contact the utility department to set up new service in your name. This starts the billing process so you receive your first utility bill for your new address.
Likewise, remember to notify the utility department when you move out and discontinue service. This stops billing on your account so you won’t keep getting charged for utility usage at your old address.
Changing service addresses is easy to do through the city’s website or by contacting customer service.
Customer Service
The City of Ashland utility department’s customer service team is available to help with any questions about your account or paying your bill.
Contact them by phone at (606) 385-3275 or email [email protected].
The utility department strives to provide excellent service. Reach out to them if you ever have any utility billing issues.
Paying your monthly utility bill to the City of Ashland is an important responsibility. Make sure you pay on time each month to avoid any service disruptions. Convenient payment options like online, phone, auto-pay and in-person give you flexibility. And assistance programs help customers in financial need. Contact customer service if you ever have any questions about your City of Ashland utility account or bill payment.
Ashland Municipal Code 105.100
The City assumes no responsibility for loss or damage caused by lack of water volume or water pressure. The City agrees to provide water service to the applicant and/or customer at pressures and volumes as are available in the water system. Water service is subject to shut-downs and variations required for the operation and maintenance of the water system.
Ashland Municipal Code 14.1050
The City is not liable for interruption or shortage or insufficiency of electric power, or any loss or damage resulting from such, if the cause is beyond the Citys reasonable control.
Information about Online Bill Pay for City Utilities
How do I pay a bill in Ashland?
This excludes weekends and City of Ashland holidays. If you have any questions concerning this service, please call our Customer Service Representatives at (606) 385-3275. You can also pay by 24/7 phone line 1-888-705-1213. You can also enroll in Autopay, which will deduct your payment automatically from your bank account each month.
How do I get a water bill in Ashland?
1. Come in the office at 1700 Greenup Avenue room #103 2. Call by phone at (606) 385-3275 3. Email [email protected] 1. Apply for or transfer water service 2. Have service disconnected 3. Inquire about your water or tax bill 4. Pay any City of Ashland invoice or bill 5. Purchase Dog Tags 6. Apply for Yard Sale Permits 7.
Is Ashland liable if I don’t pay my utility bill?
The City of Ashland will not be liable for any loss incurred due to a disconnection for nonpayment of a utility bill. This program will equalize your annual utility bills over a 12-month period. If you would like more information, please email Utility Billing. If you are age 65, or age 60 and disabled, you may be eligible for a senior discount.
What services does Ashland provide?
The City of Ashland provides water, sewer, and trash services for citizens inside the city limits. Utility billing is handled by the Utility Clerk each month. Monthly utility bills are sent out to customers at the end of each month and are due on the 15th of the month by close of business at 5 p.m.
Does Ashland have an equal payment program?
The City of Ashland offers the Equal Payment Program to divide the total cost of utilities used each year into 12 equal monthly payments. Enroll in paperless billing by contacting Customer Service.
Is Ashland Internet included in a monthly billing statement?
All services are included in one monthly billing statement. Ashland customers may also sign up for City internet service through Ashland Fiber Network (AFN). If you select AFN as your internet provider, this service will be included in the same monthly billing statement as the rest of your City utilities. (Learn about AFN.)