Paying your utility bill, parking ticket, or other fees owed to the City of Asheville just got a whole lot easier thanks to the new online payment portal Utility Express Pay This improved system provides residents and businesses everything they need to easily and securely pay their City of Asheville bills online.
The Challenges of the Old Payment System
Prior to the launch of Utility Express Pay, the options for paying your City of Asheville bill were limited and often inconvenient You could pay in-person at City Hall during business hours, use the 24/7 automated phone payment system, drop a check in one of the two drop boxes around the city, or use the old online payment portal.
The downsides of these options were plentiful. The old online payment system required a lengthy registration process and only allowed you to pay one bill at a time. The phone payment system only operated in English and Spanish. And for those wishing to pay in person or use a drop box, you were limited by location and hours of operation. It was time for the City to provide its residents and businesses with a better billing and payment experience.
Introducing Utility Express Pay
To address these issues, the City of Asheville implemented the Utility Express Pay online portal in September 2019. This new system was designed from the ground up to provide a superior customer service experience when it comes to paying your City bills. Some of the key features include:
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Fast and easy registration – Get signed up to use Utility Express Pay in just minutes.
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Recurring payments – Schedule automatic payments so you never miss a due date.
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Payment methods – Pay your bill via debit, credit, or eCheck.
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Paperless billing – Go green and reduce clutter with online-only billing.
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Payment history – Review past bills and payments all in one convenient place.
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Pay multiple accounts – View and pay all your City of Asheville accounts on one screen.
Paying Your Utility Bill Is a Breeze
One of the most common bill payments residents need to make to the City of Asheville is for utility services like water, sewer, stormwater and garbage collection. Utility Express Pay makes paying these charges easier than ever.
Your utility bill may include the following fees:
- Water consumption charge based on usage
- Capital improvement fee based on meter size
- Base fee to cover billing costs
- Stormwater fee based on property impervious surface area
- Solid waste fee for garbage collection
- Sewer treatment charge based on water usage
With Utility Express Pay, you can review a breakdown of these charges and pay your whole utility bill, all without having to leave home!
More Than Just Utilities
While Utility Express Pay facilitates easy payment of your recurring utility charges, it can also be used to pay any other fees owed to the City of Asheville. This includes:
- Parking tickets
- Traffic citations
- Dog licenses
- Building permits
- Business license fees
- And more!
Whether you owe $20 for a parking ticket or $2,000 for a building permit, Utility Express Pay lets you pay it off quickly and conveniently.
Payment Portal Perks
It’s easy to see why Utility Express Pay is so popular with City of Asheville residents and businesses. With its user-friendly interface, robust features, and broad payment options, it’s a big upgrade over the old payment system.
Some of the best aspects of Utility Express Pay include:
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Accessibility – Pay bills online 24/7. No more limited hours.
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Efficiency – Manage all your accounts and payments in one place.
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Control – Schedule payments and go paperless.
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Security – Payment portal uses industry-standard encryption.
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Convenience – Pay anywhere, anytime from your computer or mobile device.
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Customer Service – Get help from City billing staff during business hours if needed.
Get Started Today
If you have any bills or fees owed to the City of Asheville, don’t wait to give Utility Express Pay a try. Getting started is easy. Just visit www.ashevillenc.gov and click on “Pay Your Bill”, then follow the prompts to register and start paying your bills online.
Utility Express Pay offers the fastest, easiest, and most convenient way to pay what you owe to the City. By providing expanded features and payment options, this improved portal helps customers save time and headaches. Paying bills to the City of Asheville has never been simpler.
Water Department Updates – DEC 2, 2024 – County Briefing
FAQ
How do I pay my Asheville water bill?
Does the city of Asheville have water?
What county is Asheville, NC in?
How do I report a water leak in Asheville, NC?
How do I pay my bill in Asheville?
Paying your bill by phone can be found at Pay by Phone FAQs. You may pay in person at Asheville City Hall at 70 Court Plaza. Please bring your payment to the Customer Services Division on the first floor of City Hall. Please note that payments placed in this drop box are not processed until the next business day.
How do I make a payment with a city of Asheville Water Account?
You can create a new account on the City of Asheville Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
How do I pay my city of Asheville combined utility statement?
Paying your City of Asheville Combined Utility Statement just got a whole lot easier. The City has launched a new online payment portal, Utility Express Pay. The enhanced portal now features: Ability to view and pay multiple accounts at once.
What does Asheville Water Department do?
The department is committed to providing safe, clean, and reliable water to its customers and is part of the city’s Public Works Department. Information about city projects, programs, studies, and updates to city-owned infrastructure and facilities. Contact information for setting up or stopping water service in Asheville, North Carolina.
Does the city of Asheville retain money?
This money is not retained by the City of Asheville. Sewer Maintenance Fee — Just like the water Capital Improvement Fee, this is a dedicated revenue source used by MSD to upgrade and improve the regional sewer system. The charge is based on meter size. Paying your City of Asheville Combined Utility Statement just got a whole lot easier.
Does Asheville have a water education program?
The City of Asheville Water Resources Department has an education program. We offer tours of our water treatment plants, as well as lessons on the environment and water quality. Answers to Bill Pay and Questions on your Stormwater Utility Bill. How to pay your water bill, with convenient online, automatic draft, mail or in person options.