How to Pay Your Utilities Bill Online with the City of Anaheim

Paying your utilities bill to the City of Anaheim is now easier than ever thanks to their online payment system. With just a few clicks, you can view your balance and make a payment without having to mail a check or visit City Hall. In this comprehensive guide, we’ll walk through everything you need to know about paying your Anaheim utilities bill online.

Overview of City of Anaheim Utilities

The City of Anaheim Public Utilities Department provides electricity, water, and trash services to residents and businesses located within Anaheim city limits. They serve over 150,000 electric customers and over 110,000 water customers across 50 square miles.

The utilities offered include

• Electric service
• Water service
• Sewer service
• Trash and recycling collection

Anaheim Public Utilities is owned by the city itself, so any revenues generated go directly back into improving service and infrastructure for Anaheim residents and businesses. This gives them more flexibility and local control compared to private utility companies.

Benefits of Paying Your Bill Online

Paying your utilities bill online with the City of Anaheim offers many benefits:

• Convenience You can pay anytime, anywhere with an internet connection—no need to mail payments or visit City Hall

• Speed: Online payments post to your account immediately, so you don’t have to worry about delays with the postal system.

• Security: The online payment system uses industry-standard encryption to keep your data safe.

• Accessibility: You can view past bills and payment history in your online account.

• Rewards: Enrolling in paperless billing and auto-pay can make you eligible for rebates and billing credits.

• Budgeting: The online portal shows your current charges so you know exactly how much is due each month.

• Due date reminders: Opt in to receive emails when your bill is ready and when your due date is approaching.

• Cost savings: Avoid late fees by paying on time online. You also save on postage and checks.

How to Pay Your Bill Online

Paying your City of Anaheim utilities bill online is a simple process that takes just a few minutes.

Step 1: Set Up Your Online Account

First, you’ll need to set up an online account on the City of Anaheim website. Visit www.anaheim.net/1846/Online-Payment and click on “Pay Utilities Bill”.

You can set up your account using your account number and an email address. Make sure to use the email you have on file with Anaheim Public Utilities.

Step 2: Log In

Once your account is created, you can log in anytime at www.anaheim.net/1846/Online-Payment. Click “Pay Utilities Bill”.

Enter your email and password to access your account.

Step 3: View Your Bill

After logging in, you’ll be able to view your current Anaheim utilities bill summary. This allows you to see your previous balance, any new charges for the month, payments made, and the total amount due.

Review the details to make sure they are accurate before making a payment.

Step 4: Make a Payment

To make an online payment, click the “Pay Now” button for the account you want to pay. This will open the payment window.

You can pay the total due, or enter a custom payment amount if you want to pay a portion of your balance.

Step 5: Enter Payment Details

In the payment window, enter all the details for your transaction:

• Payment amount
• Payment method (credit/debit card or e-check)
• Billing address
• Payment date
• Email receipt option

Make sure all the information is correct before submitting the payment.

Step 6: Get Payment Confirmation

Once you submit your payment, you’ll see a confirmation page with the payment details. You’ll also get a confirmation email (if selected).

Your account balance will automatically update, so you can log in anytime to see your up-to-date amount owed.

And that’s it! By setting up an online account and following these simple steps, you can now pay your City of Anaheim utilities bill conveniently online.

Other Useful Online Account Features

Your online account allows you to do more than just make a payment. Here are some other useful features to take advantage of:

• Paperless billing – Opt out of mailed paper bills and access your statements online.

• Payment history – View your past payments and charges for the previous 12 months.

• Usage history – Track your monthly electric and water usage.

• Account management – Update your billing address, phone number or email.

• Alerts and notifications – Get notified about outages, overdue payments, and other important updates.

• Customer service – Initiate an online customer service request for billing questions or service issues.

• Auto-pay – Set up recurring automatic payments from your credit card, bank account, or e-check.

Payment Options and Policies

The City of Anaheim offers flexible payment options to suit your needs:

• Online – Pay by credit/debit card or e-check through your online account.

• Phone – Call 628-7400 to pay over the phone using their automated system.

• Mail – Send a check or money order to Anaheim Public Utilities at P.O. Box 3222, Anaheim, CA 92803. Allow 5-7 days for mailed payments.

• In person – Pay with cash, check or money order at the Anaheim Public Utilities desk in City Hall at 200 S. Anaheim Blvd.

• Drop box – Use the secure drop box in the parking lot of City Hall. No cash payments.

Payments are due by the 25th of each month to avoid late fees. If the due date falls on a weekend or holiday, payments are due the following business day.

Customers enrolled in balanced payment plans and net energy metering programs should contact Anaheim Public Utilities for their specific due dates.

Get Help with Your Anaheim Utilities Account

For help with setting up and managing your online account, paying your bill, or answers to any utilities-related questions, contact Anaheim Public Utilities:

• Online: www.anaheim.net/utilities
• Phone: (714) 765-3300
• Email: [email protected]
• In person: 201 S. Anaheim Blvd., Anaheim CA 92805

The knowledgeable Anaheim Utilities staff is available to assist you Monday-Friday from 7:30am to 5:30pm.

Paying your utilities bill online is the fastest and most convenient way to stay on top of your charges and avoid any late fees with the City of Anaheim.

In just a few quick steps, you can set up an online account, review your bill details, make a payment by credit card or e-check, and get instant payment confirmation. You’ll also gain access to useful features like paperless billing, auto-pay, usage history, and account management.

So take advantage of the benefits of online payments and manage your Anaheim utilities account seamlessly from your computer or mobile device. The online portal makes paying bills stress-free so you can focus on more important things!