The City of Amarillo provides water, sewer, sanitation, and other municipal services to residents and businesses within the city limits. Customers receive monthly utility bills from the City that must be paid on time to avoid service disruption and penalties. The City offers various payment options to make it quick and convenient for Amarillo utility customers to pay their bills each month.
Online Bill Pay
The easiest way for most customers to pay their City of Amarillo utility bill is online through the PayAMA portal at payama.com. You can make secure online payments 24/7 without any fees. PayAMA allows you to:
- View account balances and billing history
- Receive paperless e-bills instead of mailed paper bills
- Pay outstanding balances by e-check, debit card, or credit card
- Set up recurring auto-pay to deduct payments from your bank account each month
Online payments via PayAMA are processed immediately, so you can pay your bill online up until midnight on the due date to avoid late fees.
Pay By Phone
Call 806-378-3030 to pay your Amarillo utility bill over the phone using the IVR automated payment system. You can pay by debit card, credit card, or electronic check with no fee.
Phone payments are processed immediately after the call, so you can pay by phone on your due date up until midnight to avoid late charges.
Pay by Mail
Mail your payment to:
City of AmarilloUtility Billing DepartmentP.O Box 100Amarillo, TX 79105
Pay by check or money order – do not mail cash. Allow 7-10 days for mailed payments to be received and processed. Payments are posted on the day they are received. Mail your payment at least 1 week before your due date to avoid late fees.
Pay In Person
You can pay your City of Amarillo utility bill in person at the walk-up windows on the north side of City Hall at 601 S. Buchanan St. Cash, check, money order, and credit/debit card payments are accepted.
City Hall is open 8 AM to 5 PM Monday through Friday. In-person payments are processed immediately. You can pay at the City Hall utility billing window up until 5 PM on your due date to avoid late payment penalties.
Payment Extensions and Assistance
If you need more time to pay your utility bill, call 806-378-3030 to request a payment extension before the due date. Customers having trouble paying bills can also inquire about payment plans or financial assistance programs.
Avoid Late Fees
City of Amarillo utility bills are due on the same date each month. Check your monthly bill for the exact due date. Late fees of 10% are added if payment is not received by the due date.
Your utility services may also be disconnected if your account becomes 60 days past due. Avoid late fees and potential service interruption by paying your City of Amarillo utility bill on time and through one of the convenient methods above.
What Payment Methods Are Accepted?
The City of Amarillo accepts a variety of payment methods for utility bills:
- Online via PayAMA: e-Check, debit card, or credit card
- Phone: Debit card, credit card, e-check
- Mail: Check or money order
- In Person: Cash, check, money order, debit card, credit card
Note that any credit/debit card transactions, whether online, by phone, or in person, will incur a 2.5% processing fee. There is no fee to pay by e-check or check.
Can I Pay Without an Account Number?
Yes, you can pay your Amarillo utility bill without having your account number handy. Whether paying online, by phone, or in person, simply provide your service address and name as listed on your account. The system will then locate your account and allow you to make a payment.
However, having your account number available makes paying faster and easier. Retrieve your utility account number from a recent bill or find it in your online PayAMA profile.
How Can I Check My Balance?
Check your current account balance and payment due date anytime by:
- Logging in to PayAMA online
- Calling the automated phone system at 806-378-3030
- Visiting the utility billing window at City Hall
Monitoring your balance regularly makes it easier to pay the correct amount by the due date and avoid late fees.
Can I Receive Email Bills and Reminders?
Yes, by signing up for paperless billing through PayAMA, you can receive utility bills, payment confirmations, due date reminders, and other notifications by email instead of paper mail. Paperless billing saves money and environmental resources.
Follow the online enrollment steps to go paperless and take advantage of email billing and text/email payment reminders from the City of Amarillo Utility Billing Department.
How Do I Set Up Recurring Payments?
With auto-pay through PayAMA, you can schedule automatic monthly payments to debit from your checking account on the due date each month. This ensures your utility bill is paid on time without hassle.
To enroll:
- Login to your PayAMA account
- Select “Auto Pay Program”
- Choose your payment option and enter bank account information
- Confirm your enrollment
You control the payments and can cancel or change your auto-pay option anytime. Set up auto-pay to make paying your Amarillo utility bill fast, easy, and reliable each month.
