Paying your City of Adrian utility bill online is a convenient way to stay on top of your payments. The city offers an easy-to-use online payment system that allows you to pay your water, sewer, trash, and other city services bills in just a few minutes from your computer or mobile device. In this comprehensive guide, we’ll walk you through the entire process of setting up and using the online payment system to pay your City of Adrian utility bill.
Overview of Paying City of Adrian Utility Bills Online
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The City of Adrian offers online bill pay for water, sewer, trash, and other city services through their website.
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To pay online, you’ll need your account number and personal details. The system accepts American Express, Discover, and Mastercard
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There is a small convenience fee charged by the payment processor to use the online system This is disclosed before you complete the payment
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Payments can be made as one-time payments or as recurring auto-pay.
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The online payment system is secure and processes payments quickly, usually posting to your account within 1 business day.
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You’ll receive an email confirmation with your payment details after paying online.
Step 1: Locate Your City of Adrian Account Number
The first step in paying your bill online is locating your City of Adrian account number. This is the unique number assigned to your address by the city for billing purposes.
You can find your account number in a few places:
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Printed on your paper utility bill
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In your online account dashboard if you’re enrolled in paperless billing
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By calling the utility billing office at 517-264-4821
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By searching for your address on the online search page
Be sure to have this number handy before you start the payment process. It’s required to identify your account.
Step 2: Go to the Online Payment Website
Once you have your account number, you can start the online payment process by going to the City of Adrian online payment website.
You can access this page directly from the link above or by going to www.adriancity.com and selecting “Online Payments” under the Utilities department page.
On the payment page, you’ll see instructions for searching for your account by address, name, or account number.
Step 3: Search for Your Account
On the payment website, you can search for your account in three ways:
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By account number – This is the fastest option if you already have your number. Simply enter it and select search.
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By address – Enter your street address and select search. Make sure your address matches exactly what’s on file with the city.
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By name – Enter your last name or legal business name and select search. You may need to search a few variations to find the right account.
Once your account is located, all of your pending utility charges will display. Review them carefully to ensure everything looks accurate before proceeding.
Step 4: Select a Payment Amount
On the next screen, you can choose how much you want to pay from the available options:
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Pay total amount due – This pays your entire outstanding balance.
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Pay minimum amount due – This pays only the minimum required to avoid late fees or service disruption.
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Other amount – You can enter a custom amount here.
Note any unpaid balance will continue to accrue late fees and remain subject to shut-off if not paid in full by the due date.
Step 5: Enter Payment Information
After selecting your payment amount, you’ll be prompted to enter your payment information on a secure checkout form. Have the following details ready:
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Card number – The full card number from your credit or debit card.
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Expiration date – The expiration month and year printed on your card.
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CVV code – The 3-digit security code on the back of your card.
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Name on card – The full name printed on your card.
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Billing address – The billing address associated with your payment card.
Carefully review all details before submitting the payment to avoid errors or delays in processing.
Step 6: Confirm Payment Details
On the payment confirmation page, check that all details including the payment amount and account number are correct. Read through the terms and conditions and transaction fee disclosures as well.
If everything looks accurate, select “Submit” to complete payment.
Step 7: Get a Payment Confirmation
After submitting your payment successfully, you’ll receive a payment confirmation page and email receipt with your transaction details.
Save or print these for your records in case you need to reference them in the future. Your payment confirmation number can also be used to confirm receipt of payment if your account remains scheduled for shut-off.
Setting Up Recurring Payments
If you want to set up automatic recurring payments from your card each month, follow these additional steps:
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After entering your card details, check the box to “Save payment information…”
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On the next page, check the box to “Setup recurring payments”
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Select the date each month you want payments to process automatically
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Review and submit the additional agreements
Your payments will now process on the set date each billing period unless you cancel the auto-pay. You can still log in and make one-time payments as needed.
Getting Help with the Online Payment System
If you have any trouble getting signed up or making payments through the online bill pay system, don’t hesitate to reach out for assistance:
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Call the City of Adrian utility billing department at 517-264-4821 Monday-Friday 8am-4:30pm.
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Email questions to [email protected]
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Visit the utility billing office in person at City Hall, 135 E Maumee St, Adrian, MI 49221
The friendly city staff can help troubleshoot any issues, walk you through using the online system, or set up auto-pay over the phone.
Convenience and Security of Paying Online
Paying your City of Adrian utility bills through the online payment system is the most convenient way to stay on top of your payments. You can pay in just minutes any time of day without stamps, checks, or trips to City Hall. The system is completely secure and helps avoid late fees, service disruptions, and lapses in payment.
