Paying your utility bill on time ensures continuous service for water, sewer, gas, and electricity in Alamogordo, NM. The city offers several ways to view and pay your bill, including online, by phone, auto-pay, mail, or in person. This guide will walk through the different payment options, contact information, fees, and other key details for paying your Alamogordo utility bill.
Alamogordo Utility Billing Overview
In Alamogordo utility services like water sewer, gas, and electricity are provided by
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City of Alamogordo Provides water and sewer service Bills monthly based on meter readings
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PNM Electricity provider for Alamogordo residents
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New Mexico Gas Company: Provides natural gas service.
Utility bills are due 15 days after the bill date. Late fees apply if paid after 25 days past bill date.
Pay Your Alamogordo Utility Bill Online
The fastest way to pay your Alamogordo utility bill is online through the City of Alamogordo customer portal.
To pay online:
- Go to alamogordo.billingdoc.net
- Click “Pay Now” and enter your account number
- Select a payment method and enter details
- Confirm payment amount and submit
Online payments are posted next business day. You can also set up autopay and manage notifications through the portal.
Pay by Phone
Call the City of Alamogordo Utility Billing department at 575-439-4260 to pay over the phone. Have your account number, card, and billing details ready when you call.
Phone payments are convenient if you don’t want to pay online. Customer service agents can also answer questions about your utility account.
Pay by Mail
To pay your utility bill by mail, detach the payment stub from your billing statement and enclose it with a check or money order payable to City of Alamogordo.
Mail payments to:
City of Alamogordo
Utility Billing
1376 E 9th Street
Alamogordo, NM 88310
Allow 5-7 business days for mailed payments to process. Include your stub to ensure proper crediting.
Pay in Person
You can pay your utility bill in person at the City of Alamogordo Financial Services building:
City of Alamogordo
Financial Services Dept.
1376 E 9th Street
Alamogordo, NM 88310
In-person payments allow you to pay by cash, check, or money order. This option may be more convenient than mailing for some.
Payment Policies and Fees
Knowing Alamogordo’s utility billing policies and potential fees can help avoid issues:
- Bills are due 15 days after the bill date, late after 25 days
- Late fee is 10% of past due balance
- Disconnection if not paid within 15 days of due date
- $30 fee to restore disconnected service
- $25 returned check fee
- No fee for online, phone, auto-pay, mail, or in-person payment
Paying on time avoids late fees and service interruption. Review all policies on your statement.
Auto-Pay for Paperless Billing
For easiest payment, enroll in auto-pay through the online portal. Your bill will be paid automatically each month on the due date.
You can also go paperless with e-bills rather than mailed paper statements.
To start auto-pay and/or go paperless:
- Log into your utility account
- Click on “My Profile”
- Select auto-pay and/or paperless options
- Enter required info to activate
Auto-pay prevents late payments. E-bills reduce paper waste and postal delays.
Check Your Balance and Payment History
To monitor your account, you can check your balance and payment history online or by calling customer service:
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Log into your account portal
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Click on “Recent Bills” to view balance
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Click on “Recent Payments” to see history
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Or call 575-439-4260 and speak to an agent
Checking your balance ensures you pay the correct amount due. Reviewing payment history can help resolve any billing discrepancies.
Paying your Alamogordo utility bill promptly helps avoid service disruption and added fees. The city offers convenient online, phone, auto-pay, mail, and in-person options to suit your needs. Know your account number and understand billing policies to simplify the process. Use these tips to pay your bill on time every month.
Sign up for online bill payments
Online Bill Payment New Customer Portal User Guide (PDF)
AquaHawk is a free service for City of Alamogordo Utility customers that will assist you in efficiently monitoring & managing your water usage.
After you register, you’ll be able to:
- Monitor your water usage
- Establish notification thresholds
- Receive timely leak alerts
The City of Alamogordo is a Municipal Corporation that exists solely for the purpose of providing the best possible services to our customers, the citizens of Alamogordo. We are committed to providing these services with honesty, integrity, compassion, fairness, and a commitment to excellence while complying with the Utility Billing Ordinance.
The Utility Billing Customer Service Department compiles meter readings based on meters read, billing of water, sewer, and garbage collection, issues work orders for rechecks of meters, turn on and off of services, monitors and collects on delinquent accounts, and provides customer service with the ability to serve the customer in an appropriate manner.
We are located inside the City Hall Building at: 1376 E Ninth Street Alamogordo, NM 88310
As you walk in the front door the Utility Billing Customer Service Department is located to the right. The office hours are Monday through Friday from 8 am – 12 pm and 1 pm – 5 pm. (Closed from 12 – 1 pm.)
Rates for utility accounts are established through resolution as adopted by the Alamogordo City Commission. Bills are due and payable 15 days from the billing date and are considered past due 10 days from the due date .
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FAQ
Does Alamogordo have water?
How can I make a payment in Alamogordo?
To make a payment in Alamogordo, you need to sign in to the City of Alamogordo Portal Payment Portal and complete the form. First, enter the first three characters of the first or last name on your statement. Then, enter your Account Number and start the payment process.
What does the Alamogordo utility billing department do?
The Alamogordo Utility Billing department bills customers for water and sewer usage. Government City Government Utility Company Water Utility Sewer Utility The Alamogordo Utility Billing department, part of the City of Alamogordo, is responsible for billing customers for water and sewer usage.
Where can I pay my utility bills in Alamogordo New Mexico?
Located at 1376 E 9th St #5855 in Alamogordo, New Mexico, the office is open Monday through Friday from 8 am to 12 pm. Customers can visit the office to pay their bills, inquire about their accounts, or request additional services. Information on water, electricity, and natural gas utilities in Alamogordo, New Mexico.
How do I create a new account at Alamogordo water?
You can create a new account on the City Of Alamogordo Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
How do I stop water service in Alamogordo?
When you move out of a home in Alamogordo, you’ll need to stop your water service with the City Of Alamogordo Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
Does Alamogordo have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Alamogordo Domestic Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.