Paying your water bill to Chester Water Authority online is a quick and convenient option for customers. Chester Water provides drinking water to over 45000 customers in Pennsylvania. They offer an online payment portal that allows you to pay your bill digitally in just a few minutes.
In this comprehensive guide, we’ll cover everything you need to know about paying your Chester Water Authority bill online, including:
- Creating an online account
- Payment options
- Payment processing times
- Convenience fees
- Tips for avoiding late fees
Overview of Chester Water Authority
Chester Water Authority is a non-profit municipal authority that provides drinking water to residents and businesses in southern Chester County and western Delaware County, Pennsylvania.
Some quick facts about Chester Water Authority
- Supplies water to over 45,000 customers
- Serves a population of over 200,000 people
- Operates since 1939
- Water supply comes from Octoraro Reservoir
- Rates are affordable compared to private water companies
- Voted “Best Tasting Water” in Pennsylvania for two consecutive years
Why Pay Your Bill Online?
Paying your Chester Water bill online provides several benefits:
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Convenience – Pay anytime, anywhere in just minutes from your computer or mobile device.
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Payment tracking – Your account dashboard allows you to view payment history and confirm when payments are posted.
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Automatic payments – Set up recurring payments to ensure your bill gets paid on time each month.
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Avoid late fees – Online payments post quickly, letting you avoid penalties for missing deadlines.
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Paperless billing – Opting for e-bills reduces clutter and helps the environment.
How to Pay Your Chester Water Bill Online
Chester Water Authority offers an online payment portal called My CWA that allows customers to pay bills digitally. Here is how to use it:
Step 1: Create an Online Account
First, you’ll need to create an online account on the My CWA portal.
- Go to chesterwater.com and click on “My CWA Portal” at the top right.
- Click on “New User” under the login fields.
- Enter your account number, name, email, phone number and address associated with your Chester Water account.
- Create a username and password.
- Agree to the terms of use.
- Click “Register” to create your account.
Step 2: Log Into Your Account
Once registered, you can log into your My CWA account anytime to pay your bill.
- Go to chesterwater.com and click “My CWA Portal.”
- Enter your username and password.
- Click “Log In.”
Step 3: Pay Your Bill
Within your My CWA account dashboard, you’ll see a large “Pay Bill” button. Click this to proceed to the payment portal.
You can pay your water bill through My CWA using:
- Debit or credit card
- Electronic check
Enter your payment info, confirm the amount, and click “Pay Now” to complete the transaction. The funds will immediately debit from your account.
Step 4: Confirm Payment
You’ll see a payment confirmation page and receive a confirmation email after paying your bill through My CWA. The payment will typically post to your Chester Water account within 1 business day.
Log into your account anytime to view your balance and payment history for confirmation.
Other Ways to Pay Your Chester Water Bill Online
Aside from My CWA, Chester Water Authority also offers these additional online payment options:
Phone – Call the automated payment line at 855-748-8522 anytime to pay over the phone using your card or bank account info.
doxo – Use the doxo.com online bill pay service to pay your Chester Water bill. They accept cards, Apple Pay, and bank transfers.
Your bank – Many banks allow you to add Chester Water Authority as a biller and pay directly through your bank’s online bill pay portal.
No matter which online method you choose, your payment will process quickly and prevent any late fees on your account.
Payment Processing Timeframes
When paying your Chester Water Authority bill online, you can expect funds to post to your account on the following timeline:
- Debit/credit card payments – Instantly
- eCheck via My CWA – Within 1 business day
- Phone payments – Within 1-2 business days
- doxo or bank bill pay – Within 2-3 business days
As long as you pay by the due date, your online payment will avoid any late payment penalties.
Avoid Convenience Fees
Most online payment options are free for Chester Water Authority customers, with a couple exceptions:
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The automated phone payment system charges a $2.75 convenience fee per transaction when using a debit/credit card.
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doxo also charges a convenience fee for payments made by card.
To avoid fees, use your bank account for phone or doxo payments instead of a card when possible. Payments through My CWA are always free.
Tips for Paying Your Bill Online
Follow these tips for a smooth billing and payment process with Chester Water Authority:
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Provide accurate account and contact information during signup.
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Opt for paperless billing to get due date reminders.
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Schedule recurring payments 5-7 days before your due date.
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Contact Chester Water immediately if your payment doesn’t process.
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Don’t wait until the last minute – allow 3 days for online payments.
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Use bank account transfers instead of cards to avoid fees.
Paying online helps you stay on top of your water bill with ease and convenience. Sign up for My CWA today to get started with digital payments.
If you have been disconnected for nonpayment:In order to have services reinstated via IVR or our web portal, please ensure you pay your past-due balance plus the $45 nonpayment fee. Services will not be reinstated until the nonpayment fee is paid in full.
CMD’s new online credit/debit payment system is hosted by Municipal Online Payments. Click the button below to create an account. Creating an account also gives customers utility account management tools such as billing and payment history, paperless billing, text notifications, and more! You will need your account number and the amount of your last payment to register. A 3% processing fee will apply to all credit/debit payments. By setting up an online account, CMD customers are able to manage notification settings, view usage and payment history, make and schedule online payments, and much more!
Beware Third Party Payment Websites!
www.MunicipalOnlinePayments.com is the only authorized online payment system for CMD. Payments made through this site are credited to your account immediately.
CMD does not endorse third-party payment websites such as DOXO or PRISM. They are neither authorized nor managed by CMD. Payments made through DOXO, PRISM, or other third-party bill payment services may be delayed seven (7) days or more pending delivery of payment to CMD’s office, and may result in late penalties and/or disconnection. CMD is not responsible for penalties or disconnections resulting from use of third-party payment sites.
If you feel you have accessed the wrong payment portal, please contact our office at (803) 385-5123 for more information.
The Chester Metropolitan District bills each customer once per month for services used during the previous month. All bills are for actual usage (water which passed through the meter). From time to time, a customer may receive an “estimated bill” due to an issue such as a malfunctioning meter or a high usage discrepancy. The estimate is based on an average of the customer’s usage history.
- Bills are typically for a 28-31 day usage period, depending on weekends and holidays.
- Bills are due fifteen (15) days from the “Bill Date”. If a bill is not paid in fifteen days, a late fee will be assessed.
- Customers have an additional ten (10) days to make payment. If payment is not received by 5:00 PM on the 10th day (25 days from the “Bill Date”), a Non-Payment Fee will be assessed and the account will be disconnected.
- Depending on your location, your bill may also include wastewater and/or garbage service.
- CMD does not accept partial payments.
- CMD is not responsible for wastewater service or garbage service. All inquiries must be directed to the appropriate authorities.
In The Office
Payments and Customer Service inquiries may be made in our office at 155 Wylie Street in Chester. We accept cash, check, money order, and debit/credit card payments in our lobby and at our drive-through.
Please be aware that a 3% processing fee will be added to all credit/debit payments.
By Mail
Customers may mail payments to the CMD Office at the following address:
Chester Metropolitan District P.O. Box 550 Chester, SC 29706
For safety and security purposes, please do not mail cash. To ensure your bill is credited to the proper account, please include your account number and/or physical service address with your payment.
After Hours
Payments made after hours may be placed in the night deposit box, located in our drive-thru lane. Payments placed in the night deposit will be posted on the next business day.
For safety and security purposes, please do not place cash in the night deposit. To ensure your bill is credited to the proper account, please include your account number and/or physical service address with your payment.
Pay Water and Sewer bills online
FAQ
Who is my water supplier in Chester County, PA?
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Chester Water Authority
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610-876-8181 or 800-793-2323
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Downingtown Municipal Water Authority
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610-269-5362
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Honey Brook Borough Water Authority
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610-273-7830
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Kennett Square Borough Water Dept
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610-444-6020 or 1-877-648-3081
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North Coventry Water Authority
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610-326-1064
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Where to pay Henry County water bill?
Where does West Chester, PA get its water?
How do I pay my Chester Water Authority Bill?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Chester Water Authority (PA). Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account. All-In-One Bill Pay with doxo. Pay for free with Linked Bank Account. Fees may apply for other payment methods
How do I contact Chester Water Authority (PA)?
You can contact them directly by phone at 610-876-8181. I’m looking for my bill. Where can I find it? View your bill online at Chester Water Authority (PA). What types of Chester Water Authority (PA) payments does doxo process? doxo processes payments for all Chester Water Authority (PA) services, including Water & Sewer and others.
Does Chester Water accept online payments?
CHESTER, PA: – Chester Water Authority announced August 11th the launch of an online payment option for its customers. In addition to traditional mail and phone billing systems, residents can now log on to www.ChesterWater.com and make payments using credit cards, debit cards, and e-checks.
What does Chester Water Authority (PA) do?
Chester Water Authority supplies residential and commercial drinking water in Pennsylvania, promising safe, reliable services emphasizing responsible natural resources usage. Common questions, curated and answered by doxo, about paying Chester Water Authority (PA) bills. What payment methods does Chester Water Authority (PA) accept?
How do I create a Chester Water Authority account?
You can create a new account on the Chester Water Authority (CWA) website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
How much does the Chester Water Authority cost?
Individual payments are limited to $500 and a $2.75 convenience fee is charged per transaction. The Chester Water Authority is a regional municipal water authority that provides service to more than 200,000 residents and business owners in western Delaware County, southern Chester County and the city of Chester.