As a customer of Choctawhatchee Electric Cooperative (CHELCO), you have several options for paying your monthly electric bill. One convenient method is to call CHELCO directly and make a payment over the phone using your debit or credit card. In this article, I’ll provide a step-by-step guide to paying your CHELCO bill by phone and offer tips for a smooth payment process.
How to Pay Your CHELCO Bill by Phone
Paying your electric bill over the phone is easy and only takes a few minutes, Here is the process
Step 1: Call the CHELCO Payment Line
To make a payment by phone, you’ll need to call CHELCO’s dedicated payment line. The number is:
1-800-342-0990
This toll-free number will connect you directly to CHELCO’s payment system. It is available 24/7 for your convenience.
Step 2: Enter Your CHELCO Account Number
When prompted by the automated system, use your phone keypad to enter your 10-digit CHELCO account number. This links your call to your account so you can make a payment.
If you don’t know your account number, you can find it printed on your monthly bill statement.
Step 3: Confirm the Amount Owed
The automated system will state the total amount currently due on your account. Confirm that this is the amount you wish to pay.
If you want to pay a different amount, enter that amount when prompted You can pay any portion of your balance due.
Step 4: Enter Payment Information
Next, you’ll be asked for your payment information. Have your debit or credit card ready.
When prompted, use your phone keypad to enter your:
- Card number
- Expiration date
- CVV security code
Step 5: Receive Payment Confirmation
After entering your payment info, stay on the line to receive a confirmation number. This confirms your payment was processed successfully.
Write down the confirmation number for your records.
And that’s it! By following these simple steps, you’ve paid your CHELCO bill quickly and conveniently by phone.
Tips for Paying Your Bill by Phone
To ensure a smooth phone payment process, keep these tips in mind:
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Call during business hours – While the payment line is open 24/7, if you need help from a representative, call between 7 AM and 5 PM.
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Know your balance – Confirm your total balance due before calling to avoid processing the wrong payment amount.
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Have payment info ready – Keep your payment card in front of you when you call to make the process faster.
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Save confirmation number – Write down the confirmation number at the end of the call as proof of your payment.
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Check for fees – A convenience fee of $2.50 per $500 increment is applied to phone payments. Factor this into your payment amount.
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Set up recurring payments – You can arrange for the same payment to be automatically processed monthly over the phone.
Paying by phone is just one of several ways you can pay your CHELCO electric bill conveniently. You can also pay online through CHELCO’s website, by mail, automatic bank draft, or in person at a CHELCO office. Choose the payment method that fits your needs each month.
Getting Account Help from CHELCO
In addition to payments, CHELCO’s team is available by phone if you need any other assistance with your electric account. Reasons you may need to speak to a CHELCO representative include:
- Questions about your bill or charges
- Setting up new service
- Service disconnection or turn-on
- Reporting an outage
- Discussing payment plan options
- Applying for financial assistance
For any account help, you can call CHELCO’s main phone number at 1-850-892-2111 during business hours.
CHELCO also has an automated outage reporting line available 24/7 at 1-800-342-0990. Call this number if you experience a power outage.
Their team is ready and happy to assist you with any questions or concerns about your electric service or account management. Don’t hesitate to give them a call.
Paying Your Bill and More with the MyCHELCO App
In addition to the phone payment option, CHELCO offers a free mobile app called MyCHELCO that allows you to pay bills and manage your account from your smartphone or tablet.
With the MyCHELCO app, you can:
- View and pay your bill
- Monitor electricity usage
- Report outages
- Contact customer service
- And more!
Download the app for free from the App Store or Google Play and enjoy easy account access on the go.
How to use CHELCO’s payment kiosk
FAQ
What is the phone number for Chelco login bill pay?
What is the late fee for Chelco?
Who owns Chelco Electric?
Where does Chelco get its power?
Where can I mail a CHELCO payment?
You can mail your payment to CHELCO, PO Box 71281, Charlotte, NC, 28272-1281. Each CHELCO office has a drop box located on the outside of the building. Available 24/7, you can come by at your convenience and drop your payment into the drop boxes at any time, day or night.
How do I contact CHELCO?
You may also call a member service representative at (850) 892-2111 during regular business hours. CHELCO earns this award based on data modeled by the ACSI ® in 2023 and 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with CHELCO in a survey independent of the syndicated ACSI Energy Utility Study.
Where can I get the CHELCO app?
The app allows you to pay your bill, check energy usage, update contact information, monitor or report outages and more. Available in the Apple Store or Google Play. For your convenience, CHELCO has kiosks available at five of our area offices: DeFuniak Springs, Freeport, Santa Rosa Beach, Bluewater Bay and Auburn.
What is the mychelco mobile app?
The MyCHELCO Mobile App makes access to your account easy whenever and wherever you need it. The app allows you to pay your bill, check energy usage, update contact information, monitor or report outages and more. Available in the Apple Store or Google Play.