How to Pay Your CHELCO Bill Over the Phone

Paying your electric bill should be simple and convenient. That’s why Choctawhatchee Electric Cooperative (CHELCO) offers multiple ways for members to pay their bill, including over the phone. As a CHELCO member myself, I appreciate having flexible options to fit my busy schedule In this article, I’ll explain the ins and outs of paying your CHELCO bill by phone

Overview of Phone Payment Options

CHELCO offers two main ways to pay your electric bill over the phone:

Call CHELCO directly at (850) 892-2111 or toll-free at (800) 342-0990
Set up automated monthly payments through CHELCO’s phone payment system.

Either way, you can pay your bill 24/7 without leaving home. When you call, a CHELCO representative can also answer any questions about your account.

Paying directly over the phone only takes a few minutes. However, setting up automatic payments takes the hassle out of remembering to pay each month. With automatic payments, you can schedule the amount to be drafted from your bank account on your bill’s due date.

Step-by-Step Guide to Paying Your Bill

Here is a simple walkthrough for paying your CHELCO bill over the phone:

1. Call CHELCO’s Payment Line

Grab your most recent electric bill and call CHELCO’s payment line at (850) 892-2111 or the toll-free number at (800) 342-0990. This dedicated payment line is available 24 hours a day, 7 days a week.

2. Enter Your CHELCO Account Number

When prompted by the automated system, use your phone keypad to enter your 10-digit CHELCO account number from your electric bill. This allows the system to pull up your account.

3. Select Payment Option

Next, press 1 for a one-time payment or 2 to set up automatic monthly payments. If paying one-time only, follow the prompts to enter your payment amount and payment method.

4. Provide Payment Information

To pay your bill, you’ll need to provide your debit or credit card information. Keep in mind that debit/credit payments incur a $2.50 fee per $500 increment.

5. Receive Payment Confirmation

After entering your payment details, the system will provide a confirmation number for your records. Payment receipts are also available through your online account portal.

And that’s it! The full payment process takes about 5-10 minutes.

Tips for Paying Your CHELCO Bill by Phone

To make sure your payments go smoothly, keep these tips in mind:

Have your account number ready – This ensures the system can quickly pull up your account.
Know your payment amount – Review your latest bill so you can enter the correct amount owed.
Pay early – Don’t wait until the due date, in case you run into any issues.
Save confirmation numbers – This provides proof of payment if any discrepancies arise.
Enroll in autopay – Setting up automatic monthly payments means you never forget.
Contact customer support – If you have trouble making a payment, CHELCO reps are ready to help.

Beware of Scam Calls Requesting Payment

Unfortunately, scammers often target utility customers demanding payments over the phone. CHELCO will never call you requesting immediate payment. If you receive this type of call, hang up immediately and contact CHELCO to report it.

Legitimate payment reminders from CHELCO will direct you to pay through official channels like the phone number or website listed on your monthly bill. Any call demanding upfront payments over the phone is a major red flag.

Why Pay Your CHELCO Bill by Phone?

Paying your electric bill over the phone offers many benefits:

Convenience – Make payments 24/7 without leaving home.
Speed – Payments can be made in just minutes.
Payment options – Choose one-time or automatic payments.
Account support – Speak to a CHELCO rep to address any account issues.
Payment tracking – Get confirmation numbers and access payment receipts.
Reliability – Phone payments are processed quickly and securely.

For fast, simple electric bill payments, paying your CHELCO bill over the phone is an excellent choice. Just call anytime using the official payment line provided on your monthly statement. And beware of suspicious calls demanding upfront payments. With a few precautionary steps, paying by phone is a great way to stay on top of your electric bill!

Chelco Bill Pay By Phone

Useful Information for Choctawhatchee Electric Cooperative Customers DescriptionChoctawhatchee Electric Cooperative serves NW Florida, providing dependable electricity with a focus on superior service and customer satisfaction. Phone Numbers

Parent Company:	Touchstone Energy
Services :	Electric
Industry Groups :	Utilities
Service Area :	Florida

How to use CHELCO’s payment kiosk

FAQ

What is the phone number for Chelco login bill pay?

You can add funds whenever you prefer, and daily notifications will keep you updated on your account’s balance, so you’ll know when it’s time to add funds. To join our prepay program, call member services at (850) 892-2111.

How do I pay Metro phone bill by phone?

Call 888-8metro8 (888-863-8768) or dial *611 from your Metro by T-Mobile phone. If your nearest Metro store is not open during these uncertain times and you’d like to pay in cash, you can purchase a prepaid Visa, MasterCard or AMEX gift card at your nearest grocery store and go online to make your payment.

What is the late fee for Chelco?

Late fees in the amount of 10% up to $25.00 and 2% on balances over $25.00 will be assessed on the 22nd day after the invoice date, when the account will be considered in default.

How many customers does Chelco have?

Choctawhatchee Electric Cooperative, Inc., (CHELCO) is a MEMBER-OWNED, not-for-profit electric distribution cooperative employing more than 170 people and serving more than 64,000 accounts in Walton, Okaloosa, Holmes and Santa Rosa counties in the panhandle of Florida.

Where can I mail a CHELCO payment?

You can mail your payment to CHELCO, PO Box 71281, Charlotte, NC, 28272-1281. Each CHELCO office has a drop box located on the outside of the building. Available 24/7, you can come by at your convenience and drop your payment into the drop boxes at any time, day or night.

How do I contact CHELCO?

Telephone for all offices and services during business hours: (850) 892-2111. CHELCO is headquartered in DeFuniak Springs and was established in 1941. We service most of Walton County and the northern portions of Okaloosa County, including Eglin Air Force Base, as well as western Holmes and eastern Santa Rosa Counties.

Where can I get the CHELCO app?

The app allows you to pay your bill, check energy usage, update contact information, monitor or report outages and more. Available in the Apple Store or Google Play. For your convenience, CHELCO has kiosks available at five of our area offices: DeFuniak Springs, Freeport, Santa Rosa Beach, Bluewater Bay and Auburn.

How do I start CHELCO prepay?

Are you ready to be in control of your electricity consumption? To start CHELCO Prepay, please call (850) 892-2111 during regular business hours and select Member Services. CHELCO’s Time of Use rates are made for members who are careful about when they use electricity or for those whose daily routine is different from the average member.

Why should you choose CHELCO?

As a not-for-profit cooperative, cost reductions helps CHELCO continue to provide the safe, reliable electricity at reasonable rates our members expect. We offer billing options to help you manage your energy budget.

How does CHELCO earn the ACSI ® Award?

CHELCO earns this award based on data modeled by the ACSI ® in 2023 and 2024. Award criteria are determined by the ACSI based on customers rating their satisfaction with CHELCO in a survey independent of the syndicated ACSI Energy Utility Study. For more about the ACSI, visit www.theacsi.org/badges.