Paying your Charlotte Water utility bill online is a convenient way to ensure your payment is made on time each month. Charlotte Water offers several options for paying your bill digitally so you can choose the method that works best for you. This guide will walk you through the different online payment options, fees, and tips for managing your Charlotte Water account online.
Online Account and Payment Portal
The easiest way to pay your Charlotte Water bill online is to set up an account on the Charlotte Water payment portal. This allows you to view your monthly bill, see payment history, set up auto-pay and recurring payments, and make one-time payments.
To get started go to https //mycitizenservices.org/ and click “Register” to create your online account. You’ll need your Charlotte Water account number and an email address. The portal is linked directly to your Charlotte Water account so you’ll be able to see your balance monthly usage, due date, and more.
The key benefits of using the online portal include
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No convenience fees – Payments through the portal do not incur any additional fees
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Recurring payments – You can set up automatic monthly payments to be drafted from your bank account. This ensures your bill is paid on time each month.
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Paperless billing – Go paperless by opting in to receive bills electronically versus by mail.
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Payment history – You can view your past Charlotte Water bills and payment history.
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Account management – Update account information, meter readings, and notify Charlotte Water if you are moving.
To make a one-time payment, simply log into your account and follow the steps to pay by bank draft, credit card, or debit card. Payments made by 5pm post to your account the same day.
Kubra EZ-Pay
If you need to make a one-time payment without setting up an online account, you can use Kubra EZ-Pay. This third-party service lets you pay your Charlotte Water bill without logging in, but does charge convenience fees.
To make a payment via Kubra EZ-Pay, you’ll need your Charlotte Water account number and street number. Then visit the Kubra EZ-Pay website and enter your account details.
You can pay with a bank account, ATM/debit card, or major credit cards. Kubra EZ-Pay charges the following convenience fees:
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$1.10 per transaction up to $999.99
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$55 fee for payments over $999.99
The convenience fee is charged per transaction, so you cannot split payments to avoid the higher fees for larger amounts. Payments made before 5pm will post to your Charlotte Water account the same day.
While Kubra EZ-Pay is handy for one-time and infrequent payments, using the online account portal is better for managing your overall account.
Pay by Phone
In addition to online payments, you can pay your Charlotte Water bill over the phone by calling 704-336-7600. This routes you to the Kubra EZ-Pay automated payment system.
To pay by phone with Kubra EZ-Pay, you’ll need to provide your Charlotte Water account number and street number. Then follow the prompts to make a payment using your bank account, debit card, or major credit card.
The same Kubra EZ-Pay convenience fees apply to phone payments:
- $1.10 per transaction up to $999.99
- $55 for payments over $999.99
Phone payments via Kubra EZ-Pay post to your account the same day if made before 5pm.
Pay by Mail
If you prefer to pay your bill via mail, first gather the required information:
- Bottom portion of your utility bill
- Check or money order payable to City of Charlotte
Mail both items to:
City of Charlotte
PO Box 1316
Charlotte, NC 28201
Be sure to allow 3-5 business days for mailed payments to post to your account to avoid late fees. Payments must be received by the due date, not just postmarked, so mail your payment at least 5-7 days in advance.
Pay in Person
You can also pay your Charlotte Water bill in person at several locations around Charlotte.
Government Center
- 600 E 4th St, Charlotte, NC 28202
- Monday – Friday, 8am – 5pm
- Accepts cash, check, debit/credit cards
Drop Boxes
- 600 E 4th St, Charlotte, NC 28202
- Check or money order only
- Include bill stub
Authorized Payment Locations
Over 300 authorized retail locations accept Charlotte Water payments including CVS, Walmart, 7-Eleven, Family Dollar, and Walgreens. To find a location near you, visit the Kubra EZ-Pay website and enter your ZIP code.
These locations accept cash payments only. You’ll need to present the unique barcode associated with that location to make a payment. Barcodes can be printed or downloaded to your phone from the Kubra EZ-Pay site.
A $1.49 convenience fee applies to retail location payments. Payments made by 5pm will post the same day.
Payment Tips and Tricks
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Always pay your bill by the due date to avoid late fees, even if you dispute the charges. You can request adjustments after payment.
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If enrolling in auto-payments, be sure the date provides enough time for the funds transfer between your bank and Charlotte Water.
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Opt out of paper bills and go paperless to save trees and clutter!
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Keep your account info up-to-date with any changes to your address, phone number, or bank account.
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If moving, request a final bill and service turn off by the 15th to have enough time to pay the final balance.
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Sign up for email bill reminders through your online account 10 days before your bill is due.
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Avoid convenience fees and late fees by using your online account for auto-pay.
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If receiving financial assistance, provide proof to Charlotte Water to avoid service interruptions.
Paying your Charlotte Water bill online is the easiest and most convenient way to stay on top of your monthly charges. By setting up an online account, you can securely manage payments, view your bills, and avoid late fees. Or use the Kubra EZ-Pay third-party service for one-time payments by phone, online, or at local retail stores. Just watch out for the convenience fees they charge per transaction. And be sure to pay your bill on time each month no matter which method you choose!
Pay Your Bill Your Way
Warning: If you have received an urgent notice and are in imminent danger of having your services disconnected, we recommend you speak to a customer service agent when making your utility payment. Please call 941.764.4300 if this applies.
Please be aware of longer mail delivery times when sending your payment. To ensure your payment is received promptly, you can pay your bill in-person or at one of our drop box locations.
The Utilities Department offers several options to pay your water and/or wastewater utility bills. These are the only sanctioned vendors allowed to accept your payment. Other third-party websites may delay payment to us and potentially cause penalties and shutoffs.
The Customer Support Center and the Charlotte County East Port Environmental Campus located at 25550 Harborview Rd. is currently closed. The drop box at the entry gate is still open.
You can pay your bill in person at the Customer Payment Center located at the Murdock Administration Center, 18500 Murdock Circle, B-109.
Hours of operation are 9 a.m. to 4 p.m., Monday through Friday (except holidays).
Quick Pay Provided by Billtrust You can make a one-time payment without enrolling in eBill using your Visa card, Master Card, Discover card, checking or savings account. Billtrust charges a convenience fee of $3.95 to use this service.
eBill Provided by Billtrust You can enroll in eBill, an automated method of receiving and/or paying your bill online. Once enrolled, you may make one-time payments or set-up automatic payments via your checking or savings account. You may also use this option to receive and view your bill online without making a payment. This service is free of charge.
If you enroll in eBill, you will be able to view your bill upon login. You will receive your eBill with the next billing cycle and all paper bills will cease. If you wish to receive an electronic bill, but do not wish to pay on line, you need to enroll in eBill but not elect a payment method.
You can cancel and update your automatic payment by logging into the eBill service. Once you are logged in, select Setup and then Automatic Payments to make your changes. Please be advised that if you change your payment method in eBill you will also need to update the payment information for any future scheduled payments. Please contact the Utilities Department at 941.764.4300 for assistance.
Both of these services are available 24 hours a day, 7 days a week.
Payments made through Billtrust will be identified on your Banking or Credit Card Statement as Charlotte Utility. Payments made online after 2 p.m. will not be posted until the next business day.
A convenience fee is charged in addition to the original bill amount for payments. The fee is paid directly to Billtrust to cover their costs to provide the services plus merchant fees. This fee is non-refundable. Charlotte County Utilities does not receive any portion of this fee.
Automated Pay by Phone By calling 941.764.4300 and selecting #1, or calling 1.855.288.9286, you can check your balance due and pay your bill with a VISA, MasterCard, Discover card, or your checking account using a touch-tone phone. This service is available 24 hours a day, 7 days a week. Billtrust charges a convenience fee of $3.95 to use this service.
Breaking News – Charlotte Water suspends Bill Payments from Global Express – story by Tina Quizon
FAQ
How to set up Charlotte Water?
Where do I pay my water bill in Port Charlotte, Florida?
What is the average monthly water bill in Charlotte, NC?
How do I pay my Charlotte water bill?
You will need the Utility Account Number and the Service Address “Street Number” located on the Charlotte Water bill you want to pay. A fee of $1.10 is charged by KUBRA EZ-PAY for this service. KUBRA EZ-PAY is the fastest way to make a payment. Payments made before 5:00 pm (ET) Sunday-Friday are posted the same day.
How do I pay my Charlotte County utility bill?
Charlotte County Utilities does not receive any portion of this fee. Pay Online By calling 941.764.4300 and selecting #1, or calling 1.855.288.9286, you can check your balance due and pay your bill with a VISA, MasterCard, Discover card, or your checking account using a touch-tone phone. This service is available 24 hours a day, 7 days a week.
Does Charlotte County utilities offer online billing & payment services?
Most banks and credit unions have partnered with financial management services to offer online billing and payment features. Charlotte County Utilities is partnered with CheckFree, FISERV, Metavante and FIS. Contact your bank or credit union to determine if they participate. Please be sure to use your account number as shown on your bill.
What does the Charlotte County Water Department do?
Information about the county’s water and sewer services, including emergency contact information. The office is responsible for billing and collecting the city’s utilities fees and charges, processing lot mowing fees, and offers paperless billing and payment options. Looking for Charlotte County Water Department billing, payments & services?
Does Charlotte County Utilities accept checks?
Charlotte County Utilities is partnered with CheckFree, FISERV, Metavante and FIS. Contact your bank or credit union to determine if they participate. Please be sure to use your account number as shown on your bill. Please DO NOT send cash through the mail. We reserve the right to present your check electronically for payment by your bank.
Is the Charlotte County Utilities Department open?
The Charlotte County Utilities Department is fully operational. Our customer call center and payment center are now open. Read More Questions? Issues?