How to Pay Your Charleston Water Bill – A Complete Guide

Paying your water bill in Charleston doesn’t have to be a hassle. The Charleston Water System provides a variety of convenient payment options to customers, including online bill pay. This comprehensive guide will walk you through everything you need to know about paying your Charleston water bill.

Overview of Charleston Water Company

The Charleston Water System is the public water and wastewater utility serving residents and businesses in the City of Charleston, South Carolina and parts of the surrounding metro area.

Some key facts about the Charleston Water System

• Provides drinking water to over 400,000 customers daily

• Operates two water treatment facilities with a combined capacity of 92 million gallons per day

• Maintains over 1,600 miles of water mains and sewer pipes

• Governed by the Charleston Commissioners of Public Works, a public body appointed by Charleston City Council

• Recipient of the industry’s highest honor – the AWWA Exemplary Source Water Protection Award

Water Bill Payment Options

Charleston Water offers customers multiple ways to pay their water and sewer bills:

Pay Online

The easiest way for most customers is paying online through the Charleston Water website:

• Secure – Encrypts all payment information for protection

• Paperless billing – Go green by opting out of mailed paper bills

• Store payment methods – Save preferred credit card or bank account for future use

• View statements online – Access up to two years of billing statements

• Recurring payments – Set up automatic monthly payments

Pay by Phone

Call Charleston Water’s automated payment line at (843) 727-6812 anytime to pay over the phone using a debit/credit card or checking account.

Pay by Mail

Mail in a check or money order payable to “Charleston Water System” to:

Charleston Water System
PO Box B
Charleston, SC 29402

Be sure to include your 13-digit account number on the memo line. Allow 5-7 business days for mailed payments to process.

Pay in Person

Visit the Charleston Water office at 103 St. Philip Street to pay by cash, check, money order or credit/debit card. Office hours are Monday-Friday from 8:30am-5:00pm.

Pay at Authorized Payment Locations

Make a cash or check payment at designated retail outlets including Bi-Lo, Piggly Wiggly, Walmart, Publix, Kroger and more. Find authorized pay stations near you on the Charleston Water website. Bring your water bill or know your account number.

Step-by-Step Instructions for Online Bill Pay

Paying online through the Charleston Water website is easy and only takes a few minutes. Follow these steps:

1. Go to www.charlestonwater.com

2. Click “Pay My Bill” in the top right menu

3. Enter your 13-digit account number and 4-digit PIN

4. Select whether you want to pay your full balance or a partial payment amount

5. Enter your credit card, debit card or bank account information

6. Verify that all payment details are correct

7. Click “Continue” to complete payment

8. You’ll receive an on-screen payment confirmation and email receipt

Your account balance is immediately updated once your payment is submitted. It’s that easy!

Tips for Paying Your Water Bill On Time

Follow these tips and best practices for timely payment of your Charleston water bill:

• Set up automatic monthly payments or recurring credit card payments so your bill gets paid automatically each month

• Opt in to paperless billing to receive notifications as soon as your bill is ready

• Pay early in your billing cycle – online payments post immediately

• Pay the same day each month to stay on a routine

• Check your account balance online periodically to avoid surprises

• Know your due date and set a reminder on your calendar

• Contact Charleston Water immediately if you anticipate having trouble paying on time

• Avoid late fees by paying on time – late fees start at 10% of your balance

• Notify Charleston Water anytime your contact information changes, so you continue receiving bills

Paying your water bill on time every month makes life easier. Sign up for automatic payments or pay online to ensure your payment makes it in by the due date.

Payment Assistance Programs

If you’re struggling to pay your Charleston water bill on time, assistance programs are available:

• Payment arrangements – Set up a customized payment plan with Charleston Water

• LIHEAP – Low Income Home Energy Assistance Program provides bill payment assistance

• Project SHARE – Helps pay water bills for seniors, disabled or low-income residents

• Round Up Program – Rounds monthly bill up to nearest dollar amount with proceeds donated to Project SHARE

• W.A.T.E.R. Program – Reduces water rates for low-income seniors and disabled customers

Contact Charleston Water customer service to learn more about payment help for which you may qualify.

Contact Charleston Water for Assistance

The Charleston Water customer service team is available to answer billing and payment questions:

• By phone at (843) 727-6800 Monday-Friday 7:00am-7:00pm

• Email questions to [email protected]

• Live chat with a representative on their website

• Visit the downtown office at 103 St. Philip Street

• Submit inquiries through their online customer service form

Don’t let paying your water bill become a chore. Charleston Water offers convenient online payment options to pay fast from anywhere. Use this guide to easily pay your water bill online, by phone, by mail or in person. And contact customer service if you need support or bill payment assistance.