Paying your Charleston Sanitary Board (CSB) bill can seem complicated with multiple payment options and fees. This guide breaks down the best ways to pay your CSB bill simply and affordably.
Overview of CSB Bill Payment
The CSB offers several ways to pay your sewer/wastewater bill, You receive a paper bill in the mail each month that details your current charges and payment due date
Payments are due by the due date on your bill to avoid late fees or service interruption. The CSB does not make courtesy call reminders about bills being due.
Your CSB bill will have a payment stub that you should include with mailed payments. You also need your 10-digit CSB account number when making payments online, by phone, or in person.
Payment Methods
The main ways to pay your CSB bill are:
- Online
- Phone
- Automatic bank draft
- In person at CSB office or City Hall
Each method has pros and cons, which we’ll cover next.
Paying Your CSB Bill Online
Paying online is one of the most convenient options for CSB bill payment. You can pay anytime from your computer or mobile device.
The CSB offers online payment through two platforms:
DOXO
This is the CSB’s own online payment portal, accessed at https://csbwv.gov/index.php/how-to-pay-your-bill/bill-payment-options.
With DOXO you can pay by:
- Bank account (e-Check) with no convenience fee
- Credit/debit card with a $3.99 fee or 3.5% of payment, whichever is higher
City of Charleston Website
You can also pay your CSB bill through the City of Charleston’s online payment website at https://charlestonwvpayments.com/municipal-fees/fee-search.
This option charges a flat $4.95 convenience fee for payment by:
- Credit/debit card
- e-Check (bank account)
So the DOXO e-Check option is better to avoid fees. But the City website supports more card types.
Payment Tips
When paying online:
- Have your 10-digit CSB account number handy
- Double check payment date before submitting
- Allow 2-3 business days for payments to post to your account
- Save payment confirmation numbers
Online payment is fast and easy, just watch out for convenience fees.
Paying by Phone
You can pay your CSB bill over the phone by calling 877-358-6792. There is a $4.95 convenience fee for phone payments.
Phone payment requires you to pay the full balance due on your account. You cannot make partial payments.
Just have your CSB account number, card number, and billing details ready when you call.
Paying by Mail
To pay your CSB bill by mail, write your 10-digit account number on your check or money order payable to CSB.
Include your payment stub from your paper bill or write your CSB account number on the check memo line.
Mail your payment to:
Charleston Sanitary Board
PO Box 2749
Charleston, WV 25330
Allow 5-7 days for mailed payments to post to your account. Pay attention to mail delays around holidays.
Paying by mail is free but slower than electronic payments. Be sure to mail payments 1 week before your due date.
Paying in Person
You have two options to pay your CSB bill in person:
-
CSB Office – 208 26th St W, Charleston, open 8am-4:45pm Monday-Friday. A drop box is also available for after-hours payments.
-
City Hall – 915 Quarrier St Charleston, open 8am-5pm Monday-Friday.
The CSB office and City Hall accept:
- Cash
- Check
- Money order
- Credit/debit cards – 2.3% convenience fee applied
Paying in person allows you to get a payment receipt immediately. This is a good option if you need confirmation of payment prior to due date.
Automatic Bank Draft
For hands-free bill payment, enroll in automatic bank draft through the CSB. This automatically deducts your balance from your checking account each month.
To enroll, complete the CSB Automatic Bill Payment form and return it with a voided check.
Automatic draft occurs on your bill due date each month. Make sure to have sufficient funds in your account to avoid overdraft fees.
This is the most convenient method if you don’t want to worry about making manual payments. Just budget for your bill in advance.
Key Payment Tips
Keep these tips in mind to pay your CSB bill without hassle:
- Mark your due date on your calendar so it doesn’t sneak up on you
- Pay at least 1 week before due date for mailed payments
- Have your account number handy whenever you pay
- Save payment confirmation numbers for your records
- If facing financial hardship, contact CSB about possible payment arrangements
Paying your CSB bill doesn’t have to be a chore. With all the payment options available, choose the method that works best for your needs each month. Consistently paying your bill on time can help avoid penalties and keep your wastewater service flowing smoothly.
Customer ServiceSee your options for contacting customer service or looking up your bill online by visiting the following:
The Charleston Sanitary Board (CSB) is a municipal sewer utility serving Charleston and adjacent areas of Kanawha County, WV. The CSB operates a wastewater collection system and treatment plant that provides service for approximately 23,000 customers. The CSB owns, maintains, and operates approximately 300 miles of sewage collection lines, 84 pumping stations, 5,408 manholes and a treatment plant with a sustained treatment rate capacity of 14 million gallons per day.
ServicesThe CSB administers a pre-treatment program for industrial customers and a grease-trap program for customers with non-domestic food preparation. These programs are administered in accordance with Charleston Ordinances and federal and state regulations. The CSB also reviews and approves building permit applications and subdivision plans prior to construction and installs taps for new customers.
Pay Water and Sewer bills online
FAQ
How do I pay my Charleston sanitary board bill by phone?
What is the city fee for Charleston?
How do I pay my Charleston Sanitary Board bill online?
The Charleston Sanitary Board is offering online account management. Click the link below to register: The Charleston Sanitary Board is offering a convenient payment option. You can now pay your municipal fee bill by phone. You must pay your bill in full and there is a $4.95 convenience fee. Please call 877-358-6792 to use this payment option.
How do I contact Charleston Sanitary Board?
For questions or to confirm your account status, contact us at 304-348-8136. Your safety is our priority. See your options for contacting customer service or looking up your bill online by visiting the following: The Charleston Sanitary Board (CSB) is a municipal sewer utility serving Charleston and adjacent areas of Kanawha County, WV.
Does the city of Charleston accept credit card payments?
The City of Charleston utilizes the services of Govolution, a third-party provider to process credit card, branded debit card and ACH payments via this website. In accordance with card organization rules speicfic to utility payments, this fee will be added to the principal payment and collected in a single transaction.
Does the Charleston sanitary district of Oregon work with doxo?
The Charleston Sanitary District of Oregon does not have an authorized working relationship with DOXO for Payment Collections. (The ‘District’ was formed on June 16, 1967 pursuant to Oregon Revised Statutes Chapter 450).
How is Charleston promoting efficient government?
Welcome to the newest way that the City of Charleston is promoting efficient government for our citizens and taxpayers who are increasingly taking care of business through their computers and smart phones.
How do I pay a sewer bill?
Payment can also be made at the City Hall office. Office hours are 8 a.m. to 4:30 p.m. Monday through Friday. In accordance with the SCSB tariff, service charges for sewer use are based upon the metered amount of water used by the customer. Rates accurate as of 10/22/19.