Paying your monthly electric bill to Central Electric Power Association (CEPA) is easy and convenient with the available online and in-person options. This comprehensive guide provides all the key details on payment methods managing your account avoiding late fees, and getting help when you need it.
Overview of CEPA Bill Pay
Central Electric Power Association is a not-for-profit electric cooperative providing power to homes and businesses in central Mississippi. As a CEPA member, you are responsible for paying your electric bill each month to maintain service.
Your monthly bill can be paid
- Online through Account Manager
- By phone
- In person at local CEPA offices
- By mail
- Using third-party bill pay services
Understanding your CEPA bill, due date, and all payment options available ensures on-time payment each month.
Paying Your CEPA Bill Online
The fastest and most convenient way to pay your CEPA electric bill is online through Account Manager. Available 24/7, you can easily check your balance and make secure payments by debit/credit card or electronic check
To pay online, you’ll need to:
- Set up an online CEPA account
- Login at cepa.com
- Select “Pay Bill”
- Enter payment details and submit
You’ll receive an emailed receipt showing your payment info and confirmation number. Online payments process quickly, so your account reflects the updated balance within 1-2 business days.
Key benefits of paying online include:
- Secure debit/credit card or e-check payments
- View current balance and payment history
- Get emailed payment confirmations
- Avoid in-person trip or mailing check
Paying by Phone
In addition to the website, you can pay your CEPA electric bill over the phone quickly and easily:
- Call 1-800-541-2831 to use the automated pay-by-phone system
- Follow prompts to enter your account number and access account options
- Make a one-time payment by debit/credit card or checking account
- Receive a confirmation number at the end
This automated phone system is available 24 hours a day, 7 days a week for your convenience. Most phone payments process within 1 business day.
Paying In Person
You always have the option to pay your CEPA electric bill in person at one of several local offices across central Mississippi.
Visit during office hours with your printed bill or account number. You can make a payment by:
- Cash
- Check
- Money order
- Debit/credit card
In-person payments allow you to speak with a CEPA representative if you have any account or billing questions. Just keep in mind offices are only open on weekdays during regular business hours.
Paying by Mail
To pay your CEPA bill by mail, send a check or money order to:
Central Electric Power Association
PO Box 2608
Jackson, MS 39225-2608
Be sure to include your account number on the payment so it’s properly credited. Allow 5-7 business days for mailed payments to process.
Third-Party Bill Pay Services
You can enroll with third-party bill payment services to pay your CEPA electric bill automatically each month:
- Your bank’s online bill pay
- Doxo
- Plastiq
- SwiftPay
These services pull funds from your account to send payments to CEPA on your due date. Fees may apply with certain services.
Understanding Your CEPA Bill
Your CEPA bill provides all the details on your account, including:
- Account number
- Service address
- Billing period
- Electric usage and charges
- Due date
- Current balance
- Payment stub (for mailing)
Review your bill closely each month and contact CEPA if you have any questions. Pay the Total Current Charges by the due date to avoid late fees.
Avoiding Late Payments
To avoid late fees, it’s essential to pay your CEPA electric bill in full each month by the due date printed on your statement. Important tips:
- Mark your due date on your calendar
- Enroll in autopay or reminders through Account Manager
- Pay early in your billing cycle
- Contact CEPA immediately if you’ll have trouble paying on time
Per CEPA’s policies, accounts unpaid 25 days after the due date are subject to disconnection. Late fees and disconnect/reconnect fees can apply for overdue accounts.
Getting Account Help from CEPA
If you ever need help understanding your electric bill, making payments, or resolving account issues, CEPA’s customer service team is available to assist:
- Call 1-800-541-2831 to speak with a CEPA representative
- Visit any local CEPA office in person
Some common situations where you may need to contact CEPA include:
- Clarifying charges on your bill
- Getting a payment receipt
- Updating billing and account information
- Arranging a payment plan for past due balances
- Reporting power outages
CEPA aims to provide fast, friendly service to all members. Don’t hesitate to reach out by phone or in person if you need any account assistance.
Key Takeaways for CEPA Bill Pay
- Review your electric bill closely each month and pay the total by the due date
- Pay online 24/7 through Account Manager at cepa.com
- Call anytime to use the automated pay-by-phone system
- Visit a CEPA office to pay in person weekdays
- Enroll in autopay through Account Manager or a third party
- Contact CEPA with any account or billing questions
With multiple payment options and helpful member support, CEPA makes managing your electric bill simple and stress-free all year long.
Easy Ways to Save Money
Wash clothes in cold water.
Replace any light bulbs with LEDs.
Clean refrigerator coils annually.
News / Updates / Happenings
Central Electric employees spent an afternoon building beds for children in Moore County.
Learn more about the board vacancy.
Bill Pay Overview Tutorial
Will a payment update my Central Electric Power Association account balance?
Payments will immediately update your Central Electric Power Association account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
How do I pay my central electric bill?
Central Electric members can pay their bill over the telephone using a bill pay service (OrbitONE). The maximum amount of a payment transaction is $1,500.00. You must have your six digit location number and your six digit customer number found on your bill along with your payment amount.
Who is Central Electric Power Association?
Click a title for more information about the local power company. Central Electric Power Association serves Attala, Leake, Newton, Neshoba, Kemper, Scott and Rankin counties in central Mississippi. The company serves more than 35,700 business and residential customers and manages more than 4,100 miles of transmission line.
Where can I Make A cepa payment?
Visit any of CEPA’s offices, located in Carthage, Philadelphia, Sebastopol and Rankin, to make an in-person payment using cash, check, or money order. All offices have convenient drive-thru windows and are open Monday-Friday from 8 a.m. until 5 p.m. Office Location Map Return your check or money order payment with your monthly bill statement.
Is CEPA responsible for cash sent through the mail?
CEPA is not responsible for cash sent through the mail. Levelized billing allows you to avoid the ups and downs of seasonal electricity bills. The amount you pay each month is based on your 12-month average electricity use, keeping your monthly payment about the same from month to month. Residential member account must be in good standing.