Central Alabama Electric Cooperative (CAEC) offers convenient payment options to easily pay your monthly electric bill. This comprehensive guide covers the various methods, programs, rates and policies for CAEC residential and commercial customers to manage electric payments.
CAEC Payment Options
CAEC offers flexible ways to pay your electric bill including
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In person at a CAEC office in Clanton, Prattville or Wetumpka
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Online through CAEC’s website – setup recurring or one-time payments
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Mobile app – download the CAEC app on Android/Apple devices
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Text – text “PAY” to 352667 to pay via text
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Phone – use the automated phone payment system
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Kiosk – visit a payment kiosk located at CAEC offices or partner retailers
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Mail – send check or money order to CAEC office
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Bank draft – automatically deduct from your bank account
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Credit card – keep card on file to charge each month
Review all payment options to choose the best method for you.
Payment Plans and Assistance
CAEC offers programs to assist customers with bills:
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Payment arrangements – setup a custom monthly payment plan
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Prepaid billing – pay for electricity before use each month
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Levelized billing – pay an average bill amount each month
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Project Share – provides bill payment assistance
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Energy audits – identify ways to reduce electricity costs
Check if you qualify for any payment help programs before your account becomes past due.
CAEC Electricity Rates and Fees
CAEC electricity rates for residential customers are:
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Service Charge – $25 per month
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Energy Charge – $0.0874 per kWh
Rates vary for commercial accounts based on usage. Other fees may include:
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Late payment fee if bill not paid on time
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Reconnect fee if service disconnected
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Deposit for new residential accounts
Compare your electric plan annually to find potential savings on rates.
Enroll in Paperless Billing
Go paperless by enrolling in CAEC’s E-Bill system directly through your online account.
You’ll receive email notifications when new statements are ready to view and pay online. It’s fast, secure, and eliminates mailed paper bills.
Avoid Service Disruptions
Pay your CAEC electric bill on time each month to avoid service disruptions. Late payments can result in:
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Late fees added to your account
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Disconnection warning notices
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Eventual disconnection of service
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Reconnect fees to restore service
Set payment reminders and enroll in autopay through CAEC to prevent any power interruptions.
Choose the Right Electric Plan
Compare CAEC’s rate plans like prepaid, budget billing, and net metering annually. Notify CAEC if you install solar panels, electric vehicle chargers, or other major electric changes to ensure you have the optimal electric plan.
Managing electric payments with CAEC is fast and easy through multiple options. Pay on time, seek assistance if needed, and optimize your plan to maximize savings. Contact CAEC by phone or online with any account questions.
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FAQ
What is the phone number for Central Alabama access?
How do I pay my Alabama Power bill by phone?
What is the phone number for Central Alabama Coop?
How do I pay my electric bill in Alabama?
By mail: You will receive a paper statement by mail which you can return with your payment. In person: Pay at the drive-through at Central Alabama Electric Cooperative offices located in Clanton, Prattville, Rockford and Wetumpka, Monday through Friday, excluding holidays.
How do I pay my CAEC Bill?
Easy-to-follow instructions guide you through the process. Simply have your CAEC member account number available as well as your credit/debit card information when you dial 1-800-545-5735 or locally at (334) 365-6762. Once the greeting message begins, you may press 2 for the Bill Payment option.
How do I pay my E-Bill?
With E-Bill, you can immediately pay by clicking on the link included and pay online. Multiple accounts can be set up as long as all bills are emailed to the same address. Billing & Payments tab and then Bill Notification. By Phone
How do I pay my energy bill on Quick Pay?
Simply choose Quick Pay then enter your account number and the last 4 digits of your phone number on file, and you will be able to make a payment. Once you log in, you can access the last 24 bills on your account. The portal isn’t just for paying your bill, though. You can also find energy saving tips and more!
How do I pay a CAEC membership?
CAEC gives you the option to pay by telephone anytime – even without the assistance of a Customer Service Representative. Easy-to-follow instructions guide you through the process. Simply have your CAEC member account number available as well as your credit/debit card information when you dial 1-800-545-5735 or locally at (334) 365-6762.
How does CAEC prepay work?
As a CAEC member, you can have the opportunity to pay for electricity prior to its consumption. The prepay program provides a great deal of flexibility. New members can have the option to sign up for Prepay instead of having to pay a deposit, while existing members can use Prepay to efficiently manage energy consumption.