How to Pay Your CenterPoint Energy Bill by Phone

Paying your utility bill by phone is a quick and easy way to take care of your payment to CenterPoint Energy each month. CenterPoint offers an automated phone payment system as well as live agent assistance to process payments via debit/credit card, check or bank draft. This comprehensive guide covers everything you need to know about paying your CenterPoint Energy gas or electric bill over the phone.

Benefits of Phone Payment

Paying your CenterPoint Energy bill by phone provides these advantages:

• Available 24/7 by calling 1-800-227-1376

• Make one-time payments whenever needed

• Set up recurring automated payments

• Pay by debit/credit card, checking account, or savings account

• Get live help from agents during business hours

• Avoid late fees by paying on the due date

• More reliable than mailing in a check

• Safe and secure process

Both automated and agent-assisted phone payments work for any CenterPoint Energy customer account.

Steps to Pay by Automated Phone System

Here is how CenterPoint Energy’s automated phone payment system works:

1. Call 1-800-227-1376

2. Select the “Pay Bill” option when prompted

3. Enter your 10-digit CenterPoint account number

4. Choose your payment method: debit/credit card or bank draft

5. Enter card or bank details including account number, expiration date, and postal code

6. Follow prompts to confirm payment amount and process transaction

7. Your payment will post to your account immediately

The automated system is available anytime day or night. A $1.50 service fee applies to debit/credit card payments.

Paying Your Bill by Speaking to a Live Agent

For personalized assistance, you can speak with a CenterPoint Energy agent to process your payment:

• Call 1-800-227-1376 during normal business hours

• Select the “Pay Bill” option then press 0 to reach an agent

• Provide your account information and details of the payment

• Agents can take a debit/credit card, checking account, or savings account

• Confirm your current account balance and due date

• Make a one-time payment or set up recurring payments

• Process is quick, taking just a few minutes

Live agents provide the best support if you have any questions about your bill or account while making your payment.

Payment Methods Accepted Over the Phone

CenterPoint Energy offers three ways to pay your utility bill by phone:

• Debit or Credit Card – Visa, Mastercard, American Express, or Discover cards accepted. A $1.50 convenience fee applies.

• Checking Account – Provide your routing and account numbers to draft directly from your checking account each month.

• Savings Account – Use your savings account and routing number if preferred.

Checking or savings accounts can be used fee-free with automated or live phone payments. Using a debit/credit card does incur a small convenience fee.

Tips for Paying By Phone

Follow these tips for a smooth phone payment process:

• Have your account number handy to pull up your account quickly

• Know your exact account balance due prior to calling

• Gather your payment method details – card number, expiration date, or bank numbers

• Double check numbers entered into the automated system

• Ask agents to confirm payment amount and method

• Save your payment confirmation number

• Schedule recurring payments to avoid missing due dates each month

• Update your payment method if your credit card expires or account numbers change

Get Help from CenterPoint Energy

If you have any issues using the automated phone payment system or need to discuss your account, CenterPoint’s customer service agents are ready to help:

• Call 1-800-227-1376 during normal business hours

• Say “Representative” or press 0 to reach an agent

• Discuss bill questions, payment issues, or service needs

• Request paperless billing and automatic payments

• Check previous payments or account history

• Inquire about payment assistance programs if needed

CenterPoint wants to make sure paying your utility bill over the phone is a stress-free process. Contact them anytime you need assistance.

Paying your monthly CenterPoint Energy utility bill by phone is fast, easy, and secure. The automated system is available 24/7 while live customer service agents can provide personalized help during business hours. With debit/credit cards, checking accounts, savings accounts, and recurring payment options, CenterPoint offers flexibility in how to pay by phone. Managing your utility bill payment over the phone can save time and give peace of mind that your bill is paid on time each month.