Cedar Falls Utilities (CFU) provides essential services like electricity, natural gas, water, and more to the residents of Cedar Falls, Iowa As a customer, you receive a monthly bill for your utility usage that must be paid on time to avoid disruption. Paying your CFU bill online is the most convenient way to stay current on what you owe This comprehensive guide will walk you through the online payment options, tips for smooth billing, and answer frequently asked questions.
Overview of Cedar Falls Utilities
Cedar Falls Utilities is the municipally owned utility company serving around 39,000 residents in Cedar Falls. They provide the following services:
- Electricity
- Natural Gas
- Water
- Wastewater
- Solid Waste Removal
As a customer, you receive a combined monthly bill for all your CFU services. This includes any municipal fees for garbage collection, sewer, etc. Bills are typically sent out at the beginning of each month, with payment due by the 27th to avoid late fees.
CFU offers several ways to pay your bill conveniently, including online through their website.
Benefits of Paying Your CFU Bill Online
Paying online through the CFU website provides the following advantages:
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Convenience – Pay anytime, 24/7 access. Avoid trips to CFU offices.
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Speed – Payments process instantly, avoiding mail delays.
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Secure – Payment portal is encrypted and secure.
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Paperless – Go green by reducing paper bills and checks.
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Payment History – Your online account stores past bills and payments.
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AutoPay – Set up recurring payments from your bank account.
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Notifications – Get payment confirmations and due date reminders by email.
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Budgeting – Review previous usage and payments to plan ahead.
Paying online is the easiest way to stay on top of your CFU utility bill.
How to Pay Your Cedar Falls Utility Bill Online
CFU offers a few different ways to pay your bill online. Follow these steps:
Pay as a Registered User
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Go to www.cfu.net and click “My Utility Account Login”
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Login to your online account
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Select “Pay Bill Online”
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Choose your bank account or credit/debit card
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Enter payment details and submit
Pay as a One-Time User
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Select payment method
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Enter CFU account number, payment details, and submit
Either way, your payment will process instantly. Registering your account makes future billing even easier.
Payment Methods and Fees
CFU offers a few different payment methods online:
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Bank account – Free if registered user, $5.25 fee if one-time user
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Credit/debit card – $5.25 convenience fee per payment
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AutoPay – Free automatic monthly payments from your bank account
The fees help cover processing costs for third-party payment providers. But registered users pay no fees using bank account payments.
Tips for Managing Your CFU Account
Follow these tips for smooth billing and account management with Cedar Falls Utilities:
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Provide up-to-date contact information for billing notices
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Go paperless with online statements to save time and clutter
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Review usage history to detect spikes and budget better
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Pay a few days early to avoid late fees if the due date falls on a weekend
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Set payment reminders on your calendar so bills don’t get overlooked
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Enroll in AutoPay to have payments made automatically each month
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Seek financial assistance or payment plans if you are struggling with bills
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Contact CFU immediately regarding any billing errors or issues
Staying organized and planning ahead makes utility billing easier all year long.
Frequently Asked Questions About CFU Online Bill Pay
Below are answers to common questions about paying your CFU bill online:
What are the fees for online payment?
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Bank payments are free for registered users. One-time users pay a $5.25 fee per payment.
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Credit/debit cards have a $5.25 convenience fee per payment.
When will my online payment be applied?
Payments are typically applied to your account within 1-2 business days.
Is AutoPay available?
Yes, you can enroll in AutoPay through your online account to have payments made automatically each month.
Can I see previous bills and payment history?
Yes, your online account stores PDFs of past bills and payment confirmations.
What do I do if my online payment won’t go through?
Contact CFU as soon as possible to resolve any payment issues and avoid late fees.
Paying your Cedar Falls Utilities bill online is fast, easy, and secure. Sign up for an online account today to gain access to convenient billing and payment options to simplify utility management all year long.
We strive to provide the best value.
Our mission is to provide our customers with innovative, high-quality services that bring the best value to the community. We know that means providing Cedar Falls residents with reliable, affordable service. Households with CFU electric, water, natural gas, TV and high-speed internet pay an average of $1,114 less each year than residents in 20 peer communities.
How can we help you?
Cedar Falls Utilities is a public utility which means our primary purpose is to provide our community with reliable and affordable utility services. We do not maximize profits for shareholders. Revenues are reinvested in local infrastructure and technology to ensure your utilities continue to be safe, reliable and innovative.