A Complete Guide to Paying Your Carthage Water and Electric Bill Online

Living in Carthage? Then you likely receive essential utilities like electricity, water, and internet from Carthage Water and Electric Plant (CWEP). Paying your CWEP bill promptly each month ensures uninterrupted service Read on for a comprehensive guide on how to pay your Carthage water and electric bill online, by phone, in person, and through the mail

We’ll provide step-by-step instructions for setting up online payments autopay options, fees and processing times troubleshooting tips, and frequently asked questions. Learn the easiest and most convenient ways to pay your CWEP bill every month.

Accessing Your CWEP Account Online

The first step is accessing your online CWEP account to view your bill and make payments.

• Go to wwwcwep.com and click on “My Account” in the top right corner

• Enter your CWEP account number and password. If you don’t have an account, click “New User” to set one up.

• Your dashboard will display your current balance, payment history, usage charts, and account details like service address.

You can also enroll in autopay, update payment methods, and make one-time payments through your online account portal.

Paying Your Bill Online

To pay your CWEP bill online through your account, follow these simple steps:

• Log into your account and click on “Payments” in the top menu.

• Select “Make Payment” and choose which account(s) you want to pay.

• Enter your payment amount and complete your card or bank account information.

• Review your details and click “Submit” to process your payment.

You’ll receive a confirmation email with your payment receipt. Online payments are typically applied to your account within 1 business day.

Enrolling in Autopay

For automatic bill payment each month, sign up for CWEP autopay through your online account. Here’s how:

• Under “Payments”, click on the “Auto Pay” tab.

• Choose your payment method and enter your card or bank account details.

• Pick your preferred payment date each month.

• Complete enrollment by reviewing and submitting the autopay form.

Once active, CWEP will charge your card or withdraw from your bank account on the set date each month to pay your bill in full. You can cancel or change your autopay option anytime.

Paying Your Bill by Phone

To pay your CWEP bill over the phone, call 417-237-7300 and select the “Pay by Phone” option. You’ll need to provide:

• Your CWEP account number

• Service address zip code

• Payment amount

• Credit/debit card details

A payment specialist will process and confirm your payment. Phone payments are applied to your account within 1 business day.

Paying Your Bill by Mail

If you prefer to mail payments, simply send your check or money order to:

Carthage Water & Electric Plant
627 W Centennial Ave
Carthage, MO 64836

Include your payment stub or write your CWEP account number on the check. Allow 5-7 days for mailed payments to process.

Paying Your Bill in Person

To pay your bill in cash, check, or card, stop by the CWEP office at 627 W Centennial Ave, Carthage, MO. Office hours are Monday-Friday from 8am-5pm. In-person payments post to your account same day.

Payment Kiosks

For touch-free bill payment, use the CWEP drive-thru kiosk at 627 W Centennial Ave or the kiosk located inside King Cash Saver at 1223 W Central Ave. Kiosk payments process within 1 business day.

Payment Processing Timelines

Understanding CWEP’s payment processing policies helps avoid late fees.

• Online/phone/kiosk payments: Applied to your account within 1 business day

• Mailed payments: Allow 5-7 days for processing

• In-person payments: Applied same day

• Late fee: 10% fee charged if payment received after due date

• Disconnect: If not paid by the 20th, account disconnected until payment + $100 fee paid

Avoid Late Fees with Autopay

Enrolling in autopay is a convenient way to avoid late fees and prevent service interruption. Your bill is paid automatically each month on your set date.

Other tips to avoid late fees:

• Pay online, by phone, or at kiosks by the 10th to allow processing time

• If mailing payment, send by the 5th to ensure on-time delivery

• Mark your calendar with due dates and set payment reminders

Troubleshooting Payment Issues

If any problems come up when paying your CWEP bill online, try these troubleshooting tips:

• Reset your password if you have login issues accessing your account

• Update payment details if your credit card on file is expired or invalid

• Contact customer support if your payment is rejected or doesn’t process

• Check account balances to ensure you have enough funds for automatic payments

• Use a different device or browser if the payment portal isn’t loading properly

• Pay over the phone as a backup if the online system is down

Getting error messages or having payment issues? Reach out to CWEP customer support for assistance resolving any payment problems.

Frequently Asked Questions

Still have questions about paying your CWEP bill? Here are answers to some commonly asked questions:

What are the office hours to pay my bill in person?

Monday-Friday from 8am-5pm, closed on weekends and holidays.

Is there a fee to pay by phone or online?

No, CWEP does not charge fees for online, phone, auto-pay or in-person payment options.

When will my mailed payment reach my account?

Allow 5-7 days for mailed payments to process and post to your account.

Can I pay at the King Cash Saver payment kiosk?

Yes, a 24/7 self-service kiosk is located inside the King Cash Saver store.

What do I do if I lost my online account password?

You can reset your password on the CWEP login page or call 417-237-7300 for assistance recovering your account access.

How can I update the credit card on my CWEP account?

Log into your online account, click on “Payment Methods” and update your card details there.

What is the late fee amount if I miss the due date?

CWEP charges a 10% late fee on any overdue account balances not paid by the due date.

Paying Your Carthage Utility Bill is Easy

Paying your monthly Carthage water, electric, and internet bill through CWEP is quick and simple through their convenient online portal, autopay program, payment kiosks, phone payments, mail-in, or in-person options. Avoid late fees and service interruption by paying on time every month using these easy methods. Visit cwep.com to access your account and pay your Carthage utility bill online today!