How to Pay Your Carterville, IL Water Bill: A Step-by-Step Guide

Living in the charming town of Carterville, IL comes with many perks – small town charm a thriving local community and proximity to beautiful state parks and wineries. However, it also comes with the regular chore of paying your city water bill to keep your utilities flowing. If you’re a Carterville resident, here is a comprehensive guide walking you through the process of paying your Carterville water bill quickly and easily.

Why It’s Important to Pay Your Water Bill

Before we dig into the payment options let’s review why it’s so important to pay your Carterville water bill promptly each month or quarter

• Avoid service interruption: If your water bill is past due, your water service may be disconnected. Pay on time to avoid this major inconvenience.

• Prevent late fees: Carterville charges late fees if your water bill is not paid by the due date, typically adding $10 or more to your balance.

• Maintain credit: Past due balances can be sent to collections and hurt your credit score if left unpaid. Pay on time to avoid credit impacts.

• Support your community: The revenue from water bills helps fund operation, maintenance, and improvement of Carterville’s water system.

Paying your water bill isn’t just a chore, it helps your household and the community. Now, let’s go over how to pay that bill on time!

In Person Payment Options

If you prefer to pay your water bill in person, Carterville offers two convenient in-person payment options:

At City Hall

• Address: 103 S Division St, Carterville, IL 62918
• Hours: Monday-Friday, 8AM-5PM
• Accepts cash, check, money order or credit/debit cards

You can stop by Carterville’s City Hall during business hours and make a payment in person with the clerk. This is a good option if you want to pay with cash or money order.

Drop box at City Hall

• 24/7 drop box located outside City Hall

Can’t make it during business hours? You can drop your payment (check or money order) into the secure drop box anytime outside City Hall. Payments left in the box before 8AM will be processed same day.

If you prefer paying face-to-face or avoiding mailing payments, paying your water bill directly at City Hall is convenient.

By Mail Payment

To pay your Carterville water bill by mail, follow these steps:

• Make check or money order payable to City of Carterville
• Write your account number on the check
• Mail payment to:

City of Carterville Attn: Water DeptPO Box 457Carterville, IL 62918

Be sure to mail your payment several days before the due date to ensure it arrives on time. Payments received after the due date will incur late fees. Allow 3-5 business days for mailed payments.

Online Payment Options

For fast, convenient payment 24/7, consider paying your Carterville water bill online or via mobile app. Here are two ways to pay online:

Through City Website

• Visit: www.visitcarterville.com/pay-water-bill
• Pay by credit card, debit card or eCheck
• Convenience fees apply

Through CitySmart Mobile App

• Download app “CitySmart” on your iOS or Android device
• Search for “Carterville, IL”
• Pay bill via app using credit/debit card or echeck

These online payment options allow Carterville residents to securely view their water account and pay their bill electronically in just minutes anytime, day or night!

Over the Phone Payment

If you need a bit of personal assistance paying your Carterville water bill, you can call the Water Department at (618) 985-2011 during business hours and make a payment over the phone. Have your account number, card details, and amount due ready.

This is a good option if you have questions about your water account and want to speak with a city representative when making your payment.

Automatic Bank Draft Payments

For hands-free water bill payment, enroll in automatic bank drafts! This automatically pays your water bill from your checking or savings account each billing cycle.

To enroll, download the authorization form from the city website, fill out with your account details, attach a voided check, and mail to City Hall. Simple and hassle free!

Never miss a water bill payment again with automated drafts straight from your bank account.

Receiving Your Water Bill

Wondering when your Carterville water bill will arrive and when it’s due? Here are some key details on water billing cycles and due dates:

• Bills are sent out monthly or quarterly
• Due date is printed on each bill, typically 20 days after sent
• Bills are considered late after due date, incur late fees
• Service may be interrupted if past due over 30 days

Review each bill carefully as soon as you receive it to note the due date and avoid any late fees. Reach out to the Water Department with any bill questions.

Avoid Late Fees and Service Interruption

The last thing any Carterville resident wants is surprise late fees or water service shutoff. Avoid these headaches by:

• Paying your water bill in full by the due date, giving mailing time if needed

• Contacting City Hall before due date if you need a payment extension

• Notifying the Water Department if your contact information changes to ensure you receive bills

• Setting bill reminders and enrolling in auto-pay to never miss a payment

Stay proactive on your water account status and payment deadlines to keep the water flowing!

Seeking Bill Payment Assistance

Facing financial hardship and unable to pay your water bill? Carterville offers support options, including:

• Payment plans – Arrange smaller payments over time with the Water Department

• Payment extensions – Request a due date extension if you just need a little more time

• LIHEAP assistance – Low Income Home Energy Assistance Program can help pay water bills

• Additional local resources are available as well

Reach out to City Hall if you anticipate having trouble paying your water bill on time. The city is committed to keeping water access available to all residents.

Paying Your Carterville Water Bill

Remember paying your water bill does more than just keep your own water running – it helps provide essential funding to operate, maintain, and improve the water infrastructure relied upon by the entire Carterville community. The city offers flexible payment options and assistance programs if needed. Reach out anytime with water account questions!