Carolinas Healthcare System Bill Pay

Carolinas Healthcare System offers a variety of convenient options to pay your medical bills quickly and easily Whether online, by phone, mail or in-person, Carolinas Healthcare aims to provide patients with flexible billing and payment solutions. This article outlines the different methods to pay your Carolinas Healthcare System medical bill

Online Bill Pay

The easiest way to pay your Carolinas Healthcare System bill is online through the MyAtriumHealth patient portal. You can access the online bill pay system at my.atriumhealth.org.

To get started you will need to have the account number from your billing statement. If you already have a MyAtriumHealth account simply sign in to access your bill. If you do not have an account, you can pay as a guest by entering the account number.

Through the online bill pay, you can view your account balance, make a one-time payment, set up recurring payments, and manage payment methods Accepted forms of online payment include credit card, debit card, HSA card, and bank account (ACH). There are no fees for paying your bill online

Online bill pay allows you instant processing and confirmation. You can also access your billing and payment history at any time through the portal.

Phone Payment

To pay your Carolinas Healthcare System medical bill over the phone, you can call the centralized billing office at 1-800-821-1535. The billing office can look up your account with either your medical record number or billing account number.

The phone system is available 24/7 for your convenience. However, phone payments made after hours will not post to your account until the next business day.

The billing office accepts Visa, Mastercard, American Express, and Discover credit and debit cards for phone payments. A 2.5% convenience fee applies to phone payments made by credit/debit card.

Mail Payment

You can send a payment by check or money order via regular mail to:

Carolinas HealthCare System
PO Box 32861
Charlotte, NC 28232

Be sure to include your account number on the check or money order so your payment is properly credited. Allow 7-10 business days for mailed payments to be received and processed.

In-Person Payment

To pay your Carolinas Healthcare System medical bill in cash, you can visit one of the hospital cashier offices. Cashier office locations include:

• Carolinas Medical Center (1000 Blythe Blvd, Charlotte, NC 28203)
• Carolinas Medical Center-Mercy (2001 Vail Ave, Charlotte, NC 28207)
• Carolinas Medical Center-University (8800 N Tryon St, Charlotte, NC 28262)
• Carolinas Medical Center-NorthEast (920 Church St N, Concord, NC 28025)
• Carolinas HealthCare System Pineville (10628 Park Road, Charlotte, NC 28210)
• Carolinas HealthCare System Union (600 Hospital Dr, Monroe, NC 28112)

Have your account number and exact payment amount ready when visiting the cashier. Cash, check, money order and credit cards are accepted for in-person payments.

Payment Plan

If you are unable to pay your full balance due, Carolinas Healthcare System offers payment plans to eligible patients. Payment plans allow you to pay your outstanding balance in smaller, more manageable installments over time.

To be considered for a payment plan, you must have a minimum balance of $100. Payment plans can be set up for 6, 12, 18 or 24 months. A 20% down payment is required at enrollment.

You can enroll in a medical bill payment plan online through MyAtriumHealth or by calling the billing office. As long as you make your scheduled monthly payments, your account will remain in good standing.

Financial Assistance

Carolinas Healthcare System has financial assistance programs available for patients who qualify based on financial need. Assistance can include discounted care, fee waivers, and extended payment plans.

To apply for financial assistance, you will need to complete an application detailing your household finances. Eligibility is based on Federal Poverty Level guidelines.

If approved, you may receive fully or partially discounted care. The hospital system also partners with government and community programs to help patients manage healthcare costs.

Hospital Cashier Hours

Hospital cashier office hours vary by location. General cashier hours are:

• Monday-Friday: 8:00am – 4:30pm
• Saturdays: 8:00am – 12:00pm
• Sundays & Holidays: Closed

Some locations may have extended hours until 6:30pm on weekdays. Be sure to check the specific cashier hours before visiting.

Summary of Carolinas Healthcare System Bill Pay Options

Carolinas Healthcare System offers flexible medical bill payment solutions:

• Online – Pay through MyAtriumHealth patient portal. Instant processing, no fees.

• Phone – Call 1-800-821-1535. 2.5% fee for credit/debit cards.

• Mail – Send check or money order to PO Box. Allow 7-10 days.

• In-Person – Visit hospital cashier office. Accepts cash, check, credit/debit.

• Payment Plan – Installment payments for balances over $100.

• Financial Assistance – Discounts or waived payments based on need.

Managing your Carolinas Healthcare System medical bills is quick and easy. Pay online for fastest processing or speak to a billing specialist for personalized assistance.