Paying your water bill in Carlsbad, NM is easy whether you want to pay online, by phone, by mail, or in person The City of Carlsbad offers multiple options for residents and businesses to pay their utility bills conveniently.
Online Payment
The easiest way to pay your Carlsbad water bill is online through the Municipal Online Payments portal. You can either make a one-time Quick Payment without logging in using your account number, or you can create an account to access more features.
Creating an account allows you to
- View account details and balance
- Manage single and multiple accounts
- Set up automatic and recurring payments
- Access payment history
- Go paperless with e-billing
To pay online, go to www.municipalonlinepayments.com/carlsbadnm/utilities. The online payment system accepts Visa, MasterCard, Discover, and American Express.
Pay by Phone
You can also pay your water bill over the phone by calling 575-887-1191. The City of Carlsbad utility billing department is open Monday through Friday from 8am to 5pm.
To pay by phone, you will need:
- Your account number
- Credit/debit card (Visa, MasterCard, Discover, American Express)
The automated phone payment system is available 24/7. However, payments made after 5pm will be posted the next business day.
Pay by Mail
If you prefer, you can mail in your water bill payment to:
City of Carlsbad
101 N Halagueno
Carlsbad, NM 88220
Make your check or money order payable to City of Carlsbad. You can also pay by credit card by writing your card information on the payment stub.
Mailed payments must be received by the due date to avoid late fees. Allow 3-5 business days for your mailed payment to reach the utility billing office.
Pay in Person
You can also pay your water bill in person at the Cashier’s Office in Carlsbad City Hall:
Address: 101 N Halagueno St, Carlsbad, NM 88220
Hours: Monday-Friday, 8am-5pm
The cashier’s office accepts:
- Cash
- Check
- Money order
- Credit/debit card
After hours, a secure drop box is located inside the building next to the Cashier’s Office door. Do not put cash in the drop box.
Account Management Features
When you create an online account through Municipal Online Payments, you can easily manage your water utility account. Features include:
- View account details – See your balance, payment history, water usage.
- Paperless billing – Opt out of mailed paper bills and access your statements electronically.
- Payment notifications – Receive email or text alerts when your bill is ready and when a payment is made.
- Automatic payments – Set up recurring payments from a credit card or bank account so your bill gets paid automatically each month.
- Account management – Update account and contact information. Add multiple water accounts to manage all in one place.
Managing your account online helps you stay on top of your bill and avoid late fees. You have 24/7 access to your balance and payment options from your computer or mobile device.
Billing and Fees
Water bills in Carlsbad are issued at the end of each month and due upon receipt. Bills become delinquent 21 days after the invoice date if unpaid.
If your account becomes past due, the City will issue a shut off notice approximately 10 days before your service is scheduled to be discontinued. To restore service, you must pay the past due amount and any applicable reconnection fees.
Late fees on unpaid balances are:
- 10% late fee after 21 days
- Additional $20 fee if service is disconnected for nonpayment
Avoid these extra fees by paying your water bill on time each month!
Payment Assistance and Billing Disputes
If you are having trouble paying your water bill, the City of Carlsbad may be able to help. Payment assistance programs are available for qualifying low-income households.
Contact the utility billing office at 575-887-1191 to ask about available bill payment assistance programs.
If you think your bill contains an error or incorrect charge, contact the utility billing department right away to dispute the bill and request an audit. Don’t wait until after the due date to report issues.
The City of Carlsbad wants to ensure all water bills are accurate and make paying your bill as easy as possible. Reach out to utility billing staff if you need help or have any questions about your water account and bill payment options.
Be sure to pay your water bill by the due date each month and take advantage of the account management features if you set up online bill pay. Contact utility billing staff if you need help getting set up for automatic payments or e-billing, or have any other questions about your City of Carlsbad water account.
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How do I contact Carlsbad Municipal Water District?
For properties located within the Carlsbad Municipal Water District, contact the utility billing department at 442-339-2420 for utility service sign-ups, disconnects, installation and payment arrangements. Online self-service is currently not available to start/stop service.
How do I make a payment at Carlsbad water?
You can create a new account on the City Of Carlsbad Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
How do I get a utility bill in Carlsbad CA?
Please call 442-339-2420 or email [email protected]. Republic Services bills directly for all residential, multifamily, commercial, and industrial trash and recycling services. The City of Carlsbad no longer bills residential trash service through utility billing.
Does the city of Carlsbad bill residential trash service through utility billing?
The City of Carlsbad no longer bills residential trash service through utility billing. Contact Republic Services for questions about trash and recycling billing at 760-332-6464 or [email protected]. See all rates and fees.
How often does the city of Carlsbad Bill water and sewer?
The City of Carlsbad bills water and sewer customers on a monthly basis. The billing period is normally 30 days and based on the water meter reading date. If service is established in the middle of a billing period, all charges are prorated. Charges paid after the due date are subject to a ten percent late fee.
How do I create a city of Carlsbad water account?
If you already have an account, you just need to login to the City Of Carlsbad Water site. City Of Carlsbad Water accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the City Of Carlsbad Water website.