Paying your water bill on time is important to avoid late fees and service interruptions. Capital Region Water offers several convenient options to pay your bill online, by phone by mail or in person. In this article we’ll walk through the step-by-step process to pay your Capital Region Water bill online through their customer portal.
Overview of Capital Region Water Bill Payment Options
Capital Region Water provides the following ways to pay your monthly water bill
- Online through the customer portal or by enrolling in auto-pay
- By phone through the payment line at 1-888-510-0606
- By mail by sending a check or money order to the payment processing lockbox
- In person at the drive-thru service center or by MoneyGram at select locations
Paying online through the customer portal allows you to not only pay your bill but also enroll in paperless billing, review your water usage and payment history. It’s a convenient option for many customers.
Step 1: Make Sure You Have Your Account Information Ready
Before you begin the online payment process, make sure you have your Capital Region Water account information handy. You will need:
- Account number – located on your paper bill
- CID number – also printed on your paper bill
Having these numbers ready will allow for faster payment processing when you log into the online portal.
Step 2: Navigate to the Customer Portal Website
To start paying your bill online, open your web browser and go to:
https://capregion.authoritypay.com/
This is the main customer login page for Capital Region Water’s online account management and bill pay system.
Step 3: Click “Log In” to Access the Customer Portal
On the AuthorityPay homepage, you will see a button that says “Log In” in the upper right corner. Click this button to enter your account credentials.
Below the login button, you can also click “Create Account” if you need to set up a new online account.
Step 4: Enter Your Capital Region Water Account Number and CID
On the login screen, you will need to enter two pieces of information:
- Account Number: This is your Capital Region Water account number that appears on your physical bill. Enter this with no dashes or spaces.
- CID Number: This 4-digit number is also printed on your monthly bill underneath your account number.
Once you have entered these accurately, click “Continue” to go to the next step.
Step 5: Select Your Login and Security Preferences
After entering your account number and CID, you will be prompted to create login credentials and set up additional security for your online account.
You can choose options like:
- Password requirements
- Security question in case you forget your password
- Contact options for password reset
Be sure to choose a strong password and document it in a safe place for future reference.
Step 6: View Your Account Dashboard
Once you have successfully logged in, you will see your Capital Region Water account dashboard. This screen shows your:
- Account balance
- Last payment made
- Recent water usage
Take a moment to review your account details before moving on to pay your bill.
Step 7: Select “Pay Bill” to Make a Payment
To pay your outstanding balance, look for and click on the “Pay Bill” link in the top menu. This will take you to the payment processing page.
Step 8: Enter Your Payment Amount and Method
On the payment page, you will start by entering the payment amount. Make sure this matches the total “Amount Due” shown on your account dashboard.
Next, choose your payment method:
- Credit/debit card
- Checking account
- Savings account
Enter all required card or bank account information. Make sure it is accurate to avoid payment issues.
Step 9: Review Payment Details and Confirm
Before you finalize the transaction, carefully review the payment details for accuracy. Double check that:
- Payment amount is correct
- Account or card charged is right
- Billing address matches your card or bank account
If all the details look good, click “Continue” and then “Confirm” to process your Capital Region Water bill payment.
Step 10: Get a Payment Confirmation
Once your online payment goes through, you will see a confirmation page. This will give you a payment confirmation number and billing account number for your records.
It will also email you a receipt to the address associated with your online account. Be sure to save this confirmation for your records in case you need to refer back to it.
Paying your Capital Region Water bill online is a quick and easy process that can save you time and money compared to mailing in paper checks each month. Following these steps will ensure you successfully pay your bill on time through their customer portal to avoid any late fees. Check your email for the payment confirmation and you are all set!
Advanced Wastewater Treatment Facility
1662 South Cameron Street Harrisburg, PA 17104
100 Pine Drive Harrisburg, PA 17103
3003 North Front Street Harrisburg, PA 17110
Capital Region Water Facilities Locations
3003 North Front Street Harrisburg, PA 17110
Pay your Peel water bill online; anywhere, anytime
How do I pay my Capital Region water bill?
Payment can be made by cash or check. Credit payments & Rolled coins cannot be accepted. Capital Region Water has partnered with MoneyGram to provide convenient payment locations. Simply take your bill, your customer account information, and the payment to a participating location convenient to you.
Does Capital Region water have a meter replacement service?
Capital Region Water has engaged LENEGAN Plumbing & Heating, LLC to perform the meter replacement project. Appointments will be scheduled Monday through Friday between the hours of 8 AM to 6 PM. All Capital Region Water customers must have their meter replaced. Use the link below to learn more and schedule your appointment.
How do I contact Capital Region water?
View, print and pay your bills online, and track your water usage on our online portal. To assist those with limited incomes, Capital Region Water is enhancing our customer assistance program. Fill out the form or use any of the contact options listed to get in touch with a member of our team. 1 (888) 510-0606 [email protected]
How do I pay my water bill?
Sign up to pay your monthly bill automatically with your bank account—with no additional fee. You will still receive a monthly invoice to keep you informed about your water usage. Take advantage of the following services for no additional fee: Pay online with your checking account, savings account, or credit card.
How do I Find my Bill?
You can find your bill by entering the Account No. and the Last Name in the fields below. Click the “Continue” button to search for your bill. You will then be asked to enter additional information before your transaction is completed. Search for and select the bill you wish to view.