Paying your monthly electric bill to Capital Electric Cooperative is an important responsibility for members and businesses in the Bismarck, ND area. Capital Electric provides electric service to a large portion of the region. This article will explain the various payment options available and provide tips for paying your Capital Electric bill on time each month.
Overview of Capital Electric
Capital Electric Cooperative is a not-for-profit electric utility owned by its member-owners. They provide electric service to over 36,000 accounts in a 9 county region around Bismarck and Lincoln.
As a cooperative, Capital Electric is focused on providing reliable, affordable electric service to the communities they serve. They offer several payment options to help members easily and securely pay their electric bills each month.
Capital Electric Billing and Due Dates
Capital Electric bills members monthly for electric service, Meters are read around the same date each month and bills are issued within a few days
The due date for payment is typically 20 days after the bill is issued. Capital Electric does not offer an extension of due dates. Payment must be received by the due date to avoid any late fees.
It’s important to carefully review your electric usage and charges each month. Contact Capital Electric promptly if you ever suspect an error on your bill
Paying Your Capital Electric Bill in Bismarck
Capital Electric offers members several convenient ways to pay electric bills in the Bismarck region:
Pay Online via SmartHub
The fastest and most convenient way to pay is through SmartHub, the online member portal. You can pay bills immediately using SmartHub web or mobile app. It’s available 24/7 and you can store payment accounts for quick access.
SmartHub also provides full account management. You can view billing history, enrollment in budget billing, set up recurring payments, and more.
Pay by Phone
To pay by phone, call 1-855-937-1736. You can use the automated system anytime or speak with an agent during business hours. Have your Capital Electric account number and credit/debit card ready.
Pay by Mail
Mail a check or money order payable to Capital Electric with your billing stub to:
Capital Electric
PO Box 730
Bismarck, ND 58502
Be sure to allow up to 7 days for mailed payments to avoid late fees.
Pay In Person
Visit the Capital Electric office at 7401 Yukon Drive in Bismarck Monday thru Friday from 8am to 4pm to pay by cash, check or credit/debit card.
A 24 hour drop box is also available in the parking lot. Payments left in the drop box before 8am will be processed the same day.
Enroll in Auto-Pay
For easy recurring payments, enroll in auto-pay through SmartHub or complete the auto-pay form. Your monthly bill amount will be automatically paid from your preferred account each month.
Avoid Late Fees and Disconnection
Capital Electric will assess a late fee around 5% for any bills not paid by the due date. If an account falls significantly behind, electric service may be disconnected.
To avoid penalties:
- Pay your bill in full by the due date
- Use SmartHub for fast processing
- Contact Capital Electric immediately if you anticipate issues paying on time
- Auto-pay ensures you never miss a payment
Payment plans are available for qualified hardships. Discuss options with Capital Electric before your account becomes past due.
Payment Assistance Programs
If you are facing financial difficulties, Capital Electric offers programs that may help:
- Budget Billing – Pay a monthly average bill amount to avoid season spikes
- Project CARE – Assistance for low-income households
- EDRP – Payment matching for high summer bills
Contact a Capital Electric representative for details and eligibility requirements for these assistance programs.
Changes and Improvements to Payment Options
To better serve Bismarck members, Capital Electric is making ongoing improvements to payment technology:
- Enhanced SmartHub web and mobile app coming 2022
- More bill payment kiosk locations coming soon
- Text/email bill reminders to help members pay on time
- Potential for one-time text payments in the future
The goal is to provide the most convenient, user-friendly payment options to Capital Electric members. SmartHub will continue improving as the premier choice for fast, secure online bill payment.
Summary of Paying Your Capital Electric Bill
Paying your electric bill from Capital Electric ensures your power stays on each month. Key takeaways include:
- Review bills promptly and pay the full amount by the due date
- Use SmartHub web/app for quick online payments
- Consider auto-pay or reminders to never miss payments
- Seek assistance programs if you anticipate payment issues
- Many improvements coming to enhance online payments
Capital Electric offers great service and multiple payment choices for the Bismarck area. Now you can pay your electric bill smoothly, on time, and without hassle!
MANAGE YOUR ACCOUNT LIKE NEVER BEFORE!
Smart Payments
Smart Communication
Smart Environment
Smart Usage
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
I Am Lignite: Meet Capital Electric
How do I pay my capital electric bill?
There are several payment options available to Capital Electric members-owners. These include automatic payments, payment by phone, online, mail, and drop off. Capital Electric does not charge any fees for paying your bill any way! Pay Online Smart Hub SmartHub allows you to make payments in a secure environment right from your mobile device or PC.
How do I make a recurring payment at Capital Electric?
Welcome to Capital Electric’s Pay Now Site. Use this portal to make a quick one-time payment. To setup recurring payments, view bills, analyze usage, and get complete online account access, visit www.capitalelec.com and click on “My Account”.
Does capital electric accept credit cards?
Capital Electric accepts the following credit cards: Payment Options There are several payment options available to Capital Electric members-owners. These include automatic payments, payment by phone, online, mail, and drop off. Capital Electric does not charge any fees for paying your bill any way!
How do I Manage my Capital Electric account?
Go to capitalelec.smarthub.coop to log-in or register. You can also download the free app directly to your smart phone. SmartHub is also your one-stop resource for managing your Capital Electric account. You can view bills, make payments, view usage, manage automatic payments, and much more. One Time Payment
How do I pay my electric bill automatically?
To have your monthly electric bill payment automatically charged to your credit/debit card or withdrawn from your bank account, simply complete our Automatic Payment Authorization form and return it to our office. You can also sign up through your SmartHub account by selecting “Auto Pay Program” under the Billing and Payments tab.